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Call Center Features

Cisco IP Phone 8841/8851 Multiplatform Phones User Guide

29

Call Center Features

Your administrator configures your phone as a call center phone.

Sign In as a Call Center Agent

When you're ready to start your work as a call center agent, you sign into the phone and set
your status.

Use the following steps to sign in as a call center agent.

1.

From your desk phone, press

AgtSgnIn

.

2.

Press

Agt status

.

3.

Highlight the

Available

status.

4.

Press

Select

.

Sign Out as a Call Center Agent

When you're ready to end your work as a call center agent, change your status and sign out of
the phone. After you sign out, you won't receive more call center calls.

If you're on a call and know that you will sign off as soon as the call completes, change your
status to

Wrap-up

by pressing

AgtSgnOut

.

Change Your Status as a Call Center Agent

Use the following steps to change your status so calls will not ring on your phone.

1.

From your desk phone, press

Agt status

.

2.

Highlight the

Unavailable

status.

3.

Press

Select

.

4.

Press

Agt status

.

5.

Highlight the

Available

status.

6.

Press

Select

.

7.

Highlight the

Wrap-up

status.

8.

Press

Select

.

Accept a Call Center Call

When you sign into the phone as a call center agent and your phone status is set to available,
your phone is ready to accept call center calls. Before you answer a call, you see information
about the call.

Use the following steps to accept a call center call.

1.

When you receive a call, you will see the call information page, press

Back

to exit

and then press

Answer

to accept it.

2.

Press

Call Info

to see the call details.

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Содержание 8841

Страница 1: ...Cisco IP Phone 8841 8851 Multiplatform Phones User Guide ...

Страница 2: ...nc All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of Cox Communications Inc 0320 ...

Страница 3: ...ys Features and Lines 9 Navigation 11 Softkeys Line and Feature Buttons 11 Phone Screen Features 12 Differences Between Phone Calls and Lines 13 USB Ports 14 Mobile Device Charging 14 Bluetooth and Your Phone 15 Energy Savings 15 Turn On Your Phone 15 Troubleshooting 16 Find Information About Your Phone 16 View the Phone Status 17 View Status Messages on the Phone 17 View the Line Status 17 View t...

Страница 4: ...or Turn Off DND Using a Star Code 23 Mute Your Call 23 Hold Calls 24 Put a Call on Hold 24 Resume a Call on Hold 24 Swap Between Active and Held Calls 24 Call Park 24 Place a Call on Hold with Call Park 25 Forward Calls 25 Transfer Calls 26 Transfer a Call to Another Person Blind Transfer 26 Consult Before You Complete a Transfer Warm Transfer 26 Conference Calls and Meetings 27 Add Another Person...

Страница 5: ...Make a Mobile Call 32 Move a Call Between the Desk Phone and a Mobile Device 33 Adjust the Mobile Device Volume 33 View Your Mobile Contacts on Your Desk Phone 33 Save Contacts from Your Mobile Device on Your Desk Phone 33 Delete Contacts in Your Mobile Device Contact List 34 View Your Mobile Call History on Your Desk Phone 34 Intelligent Proximity for Tablets 34 Move the Audio from Your Tablet to...

Страница 6: ...for New Voice Messages 42 Access Voicemail 42 Access Audio Voicemail 43 Phone Behavior with Voicemail Setting 43 Phone Behavior with Voicemail and Missed Call Configuration Setting 44 Settings 45 Change the Ringtone 45 Forward Calls in Specific Situations from Your Phone 45 Turn on Do Not Disturb for a Specific Line 46 Block an Anonymous Call 46 Block Caller ID 46 Set Up an Auto Answer Page 47 Set...

Страница 7: ...sets 500 Series 57 Cisco Headset 521 and 522 Buttons and LED 58 Charge Cisco Headset 561 and 562 62 Upgrade the Headset 500 Series Firmware 63 Cisco Headset 500 Series Setup 63 Adjust Your Headset Bass and Treble 64 Adjust Your Headset Microphone Volume 64 Adjust Your Headset Speaker Feedback 64 Test Your Headset Microphone 65 Third Party Headsets 66 Wired Headsets 67 Wireless Headsets 67 Standard...

Страница 8: ...on Module 80 Product Safety and Security 81 Safety and Performance Information 81 Power Outage 81 Regulatory Domains 81 Health Care Environments 81 External Devices 81 Bluetooth Wireless Headset Performance 81 Ways to Provide Power to Your Phone 82 Phone Behavior During Times of Network Congestion 82 UL Warning 82 EnergyStar 82 Compliance Statements for the USA 83 Part 15 Radio Device 83 FCC Compl...

Страница 9: ... WiFi No No Bluetooth No Yes Cisco Intelligent Proximity No Yes Key Expansion Modules 0 2 To use the phone connect to a network and configure to connect to a call control system The phones support many functions and features depending on the call control system Your phone might not have all functions available based on the way your administrator has set up the phone Feature Support This document d...

Страница 10: ...that the receiver does not slip out of the cradle Figure 1 Adjust the Handset Rest Use the following steps to adjust the handset rest 1 Remove the handset from the cradle and pull the plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Hold the tab between two fingers with the corner notches facing you 4 Line up the tab with the slot in the cradle and press the tab evenly into the slo...

Страница 11: ...pansion module are stable 4 Optional Press Self view to check the camera angle Connect to the Network The 8841 8851 phones must be plugged into the network via an Ethernet cable Secure the Phone with a Cable Lock You can secure your Cisco IP Phone 8841 8851 with a laptop cable lock up to three quarters of an inch wide Use the following steps to secure the phone with a cable lock 1 Take the looped ...

Страница 12: ... monitoring on your phone two ways You can configure monitoring of an individual user s line If your administrator has set up a BLF list for you you can activate or deactivate monitoring of the entire list The BLF list is the list of users whose lines you can monitor The phone monitors each user on a separate line key The phone assigns available line keys for monitoring automatically With the appr...

Страница 13: ... only the Key Expansion Module This is controlled by your administrator The BLF list keys function the same way as individual BLF keys When you activate monitoring the phone displays the status of the monitored lines on the BLF list keys The sequential order of the users in the BLF list is set by your administrator and the corresponding BLF list keys maintains the order You can choose to configure...

Страница 14: ...on you can use the line key to answer incoming calls to the monitored line The line key functions as a Busy Lamp Field BLF key You can select any available line key to configure this feature You can also select any line key that is functioning as a speed dial key or as a BLF key Your configuration will override any existing configuration for the key If your administrator has configured a BLF list ...

Страница 15: ... 2 second delay in the dialing You can have several commas in a row For example two commas represent a pause of 4 seconds The rules for dial strings are Use the comma to separate the parts of the dial string An authorization code must always precede a billing code in the speed dial string A single comma is required between the authorization code and the billing code in the string A speed dial labe...

Страница 16: ...mber to call a person at a specific extension and if you need an authorization code and billing code consider the following requirements You need to dial 9 for an outside line You want to call 5556543 You need to input the authorization code 1234 You need to input the billing code 9876 You must wait for 4 seconds After the call connects you must dial the extension 56789 ...

Страница 17: ...t Buttons Softkeys Features and Lines Note The Cisco IP Phone 8841 and 8851 do not have a camera This phone supports 5 lines with dedicated feature buttons for Voice Mail Hold Transfer and Conference Other features are available via softkeys It also features a dedicated headset jack Figure 2 Cisco IP MPP 8841 8851 Phone ...

Страница 18: ... options displayed on phone answer calls forward calls 5 Navigation cluster Navigation cluster and select button allows you to scroll menus highlight items or select highlighted items 6 Release button Ends a connected call or session 7 Hold Resume button Places an active call on hold and resumes held call 8 Conference button Creates conference call 9 Transfer button Transfers a call 10 Speakerphon...

Страница 19: ...the time The More softkey indicates more functions are available Feature and line buttons located on either side of the screen give you access to phone features and phone lines Feature buttons Used for features such as Speed dial or Call pickup and to view your status on another line Line buttons Used to answer a call or resume a held call When not used for an active call used to initiate phone fu...

Страница 20: ...dy LED Remote line in use shared line or Line Status or Do Not Disturb DND active Red flashing LED Remote line on hold Your administrator can set up some functions as softkeys or as feature buttons You can also access some functions with softkeys or the associated hard button Phone Screen Features The phone screen shows information about your phone such as directory number active call and line sta...

Страница 21: ...have up to eight connected calls at one time Only one of those calls is active and the other seven are held calls 1 At the top of the screen is the header row The header row displays the phone number current date and time and three icons The icons display when features are active 2 The middle of the phone screen displays the information associated with the line and feature buttons on the phone Whe...

Страница 22: ... a USB hub and remove the USB cable from the phone during an active call your phone might restart Mobile Device Charging You can use the USB ports on your phone to charge your mobile device if the device has a USB connection The following ports support USB charging Your phone continues to charge the mobile device while it is in power saving mode When you use your phone to charge your mobile device...

Страница 23: ...ree or Both Phone allows you to use only a Bluetooth headset Handsfree allows you to use only your mobile phone Both allows you to use both a headset and a mobile phone When you use a Bluetooth headset and mobile devices with your phone remember The last Bluetooth headset or mobile device connected with the phone is the default device that the phone uses You can have only one active connection at ...

Страница 24: ...o Status Product Information on the phone web interface Use the following steps to find information about your phone 1 From your desk phone press the Applications icon 2 Select Status Product Information Result You can view the following information Product name Name that represents the Cisco IP Phone Serial number Serial number of the Cisco IP Phone MAC address Hardware address of the Cisco IP Ph...

Страница 25: ...ted by the time zone settings on the phone 3 Press the Back icon View the Line Status 1 From your desk phone press the Applications icon 2 Select Status Phone status Line status Result You can view the status of each line on the phone View the Reboot History 1 From your desk phone press the Applications icon 2 Select Status Reboot history Result You can view the details of the date and time whenev...

Страница 26: ...essage appears immediately after the phone boots up You will not see this message after the phone is registered to a call server The message applies to all MPP Phones Use the following steps to retrieve information about failure messages 1 Press one of these options Details display a list of status messages Cancel return to the main phone screen Note If you cancel a provisioning alert the phone do...

Страница 27: ...connects the emergency services can call you back Your phone must be set up to obtain your physical location Emergency services personnel need your location to find you when you make an emergency call Use the following step to place an emergency call 1 Enter the emergency number and lift the handset Redial a Number You can call the most recently dialed phone number Use the following steps to redia...

Страница 28: ...dle line key on your phone and set up speed dial on it The speed dial icon the name and the extension number are displayed on your phone screen next to the line key You can also verify this change by checking the Extended Function field on the web page After you configure the speed dial on a line key you can press the line key to modify the speed dial information and assign a new phone number and ...

Страница 29: ... 2 Change the focus to the line that you prefer 3 Press the speed dial key to make a call The call is made with the line in focus If the existing number of calls on the line in focus is equal to the value set in the Call Appearances Per Line field in the phone web page the speed dial call is made from the next available line Use the Line in Focus to Check Speed Dial Calls If a line key is configur...

Страница 30: ...e the following steps to answer call waiting 1 From your desk phone press the Session button 2 Optional If you have more than one call waiting select an incoming call Decline a Call You can send an active or ringing call to your voicemail system or to a preset phone number Decline a call by performing one of the following actions Press Decline If you have multiple incoming calls highlight the inco...

Страница 31: ... on Do Not Disturb 1 Press DND to turn on DND Note If the DND softkey is grayed on the phone screen contact your administrator 2 Press Clr DND to turn off DND Turn On or Turn Off DND Using a Star Code You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured for your phone The administrator enters the star codes in the DND Act Code and DND Deac...

Страница 32: ...old too long 1 Press the Hold icon or Resume to retrieve the held call Swap Between Active and Held Calls You can easily switch between active and held calls Use the following step to swap between active and calls on hold 1 Press the Session button for the held call to resume that call and place the other call on hold automatically Call Park You can use your phone to park a call You can then retri...

Страница 33: ...you will need the number that was used to park the call Use the following steps to retrieve a call on hold with call park 1 Press Unpark 2 Optional Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold 3 Optional If you have call park configured on a key expansion module press the call park line key 4 Enter the number where the call is parked followed b...

Страница 34: ...lind Transfer When you transfer a call you can stay on the original call until the other person answers This gives you an opportunity to talk privately with the other person before you remove yourself from the call If you don t want to talk transfer the call before the other person answers Use the following steps to transfer a call to another person 1 From a call that is not on hold press the Tran...

Страница 35: ...eady added a star code to the Conference button from the phone web page 1 Make a call from a line and wait for an answer 2 Use the same line to call another number and wait for an answer You can use the same line to call other numbers 3 Press the Conference button once All numbers are added to the conference call and you see the star code that represents the conference bridge URL with one of the a...

Страница 36: ...u typically press the line button for the incoming call you want to answer If you just want to answer the oldest call regardless of line press Answer View All Calls on Your Phone You can view a list of all your active calls from all your phone lines sorted in chronological order oldest to newest The list of all calls is useful if you have multiple lines or if you share lines with other users The l...

Страница 37: ...nd know that you will sign off as soon as the call completes change your status to Wrap up by pressing AgtSgnOut Change Your Status as a Call Center Agent Use the following steps to change your status so calls will not ring on your phone 1 From your desk phone press Agt status 2 Highlight the Unavailable status 3 Press Select 4 Press Agt status 5 Highlight the Available status 6 Press Select 7 Hig...

Страница 38: ... customer contact history so that no details about the call are missed Note Your administrator must enable your phone to add a disposition code Use the following steps to set a disposition code while on a call center call 1 Press Disp code 2 Press Ok Trace a Call You can trace an active call and the last incoming call in any agent status if your administrator enables your phone to trace calls To t...

Страница 39: ...evice is out of range If you have both a Bluetooth headset and a mobile device connected you cannot use the Bluetooth headset to answer the audio from the mobile device After the mobile device and phone are connected you can save your mobile contacts and call history on your desk phone Note Make sure that your mobile device has Bluetooth turned on and that it is discoverable Check the documentatio...

Страница 40: ...1 From your desk phone press the Applications button 2 Select Bluetooth Devices Intelligent Proximity for Mobile Phones You can share your mobile contacts and call history with the desk phone and move calls between your mobile phone and desk phone You can also view signal strength and battery level of the mobile device on the desk phone Handle an Incoming Mobile Call Before you begin make sure you...

Страница 41: ...the volume Press the Volume button on your mobile device View Your Mobile Contacts on Your Desk Phone Use your desk phone to view the contacts list on your mobile phone This is a convenient way to view a contact without accessing your mobile phone Before you can use your mobile device with your desk phone use Bluetooth to pair the two phones Select the option to share the mobile contacts Use the f...

Страница 42: ...on your desk phone 1 From the desk phone press New Call Intelligent Proximity for Tablets If you have a tablet you can use Bluetooth to pair the tablet to your desk phone After pairing audio from a phone app on the tablet can be played on the desk phone You can t use as many calling features on your tablet as you can with a mobile phone The desk phone supports connections from Android and iOS tabl...

Страница 43: ...al address book and call the contact You can also edit the number before making the call Use the following steps to search for a contact in multiple directories 1 From your desk phone press press the Contacts button 2 Select All 3 Enter the name of the contact that you want to find Result The phone searches for first or last names that include your search string anywhere in the name 4 Press Search...

Страница 44: ...group and enterprise contacts in your IP Centrex Directory which makes it easier to give them a call Use the following steps to search for a contact in your BroadSoft directory 1 From your desk phone press press the Contacts button 2 Select IP Centrex directory 3 Select search criteria In the IP Centrex directory you can search a contact by Last Name First Name User ID Number Extension Department ...

Страница 45: ...ntacts button 2 Select Personal address book 3 Select Option Search 4 Enter the address entry to search for and press Submit Note You can only search by name case insensitive Search by number is not supported Call a Contact in Your Personal Address Book Use the following steps to call a contact in your personal address book 1 From your desk phone press the Contacts button 2 Select Personal address...

Страница 46: ...4 Select the address entry and press Option Delete to delete the entry Reverse Name Lookup for Incoming and Outgoing Calls Reverse name lookup searches for the name of a number in an incoming outgoing conference or transferred call The reverse name lookup acts when the phone cannot find a name using the service provider directory Call History or your contacts Reverse name lookup is enabled by defa...

Страница 47: ...u recently Each line has missed call badging You can view the number of missed calls per line on the phone screen The maximum missed call badge is 99 When you view either the All calls or Missed calls list on the phone screen for a particular line the missed call badge for the selected line gets cleared The missed call badge and the actual number of missed calls may be different due to a display l...

Страница 48: ...Recent Calls Cisco IP Phone 8841 8851 Multiplatform Phones User Guide 40 View Call Logs from BroadWorks XSI Server ...

Страница 49: ...ays call logs stored on the phone 7 Click Set Note You can view all calls missed calls received calls and placed calls list Return a Recent Call Use the following steps to return a recent call 1 From your desk phone press Recents to return a recent call Note If there is a missed call on a line you can use the Missed softkey on the phone s home screen to access the Missed calls list 2 Select the ca...

Страница 50: ... press the Applications button 2 Select Recents 3 Choose to view all recent calls or to view a certain kind of recent call All Calls Missed Calls Received Calls Placed Calls Display recents from 4 Highlight the individual record or call group that you want to delete 5 Press Option 6 Select Delete entry 7 Press OK Delete All Call Records You can delete all call history records on your phone Use the...

Страница 51: ...r has not set up your voicemail phone number on your phone you can set it up yourself Use the following steps to set up voicemail on your phone 1 From your desk phone press the Applications button 2 Select User preferences Call preferences 3 Enter your voicemail phone number in Voice mail 4 Press Set Check for New Voice Messages To find out if you have new voicemail messages look for one of these ...

Страница 52: ...oicemail Setting The table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail Starting State Event LED Status After Event LED Turn Off Criteria No Voicemail No Missed Call There is no active call and a call is missed or a call is on hold and the call is missed LED Off No Voicemail No Missed Call Voicemail comes in LED On ...

Страница 53: ...sed Call There is no active call and a call is missed or a call is on hold and the call is missed LED On User interacts with the phone No Voicemail No Missed Call Voicemail comes in LED On User calls the voicemail to retrieve a message Voicemail There is no active call and a call is missed or a call is on hold and the call is missed LED On User interacts with the phone and calls the voicemail to r...

Страница 54: ...calls in certain situations from your phone 1 From your desk phone press the Applications button 2 Select User preferences Call preferences 3 Select On for Call forwarding to enable call forwarding 4 Enter a phone number for each of the call forwarding services that you want to enable Forward all number Forwards all incoming calls to a target phone number Forward busy number Forwards all incoming ...

Страница 55: ...he Applications button 2 Select User preferences Call preferences Block anonymous call 3 Select On if you want to block the call that does not have caller information or select Off to allow the call 4 Press Set to save the setting Block Caller ID You can block your caller identification to prevent your name and phone number from being displayed on the receiver s screen when you make a call This fe...

Страница 56: ...email number and displays the voice message list 4 Press Set to confirm the assigned number 5 Press to exit Change the Time Format Use the following steps to change the current time format on the phone screen 1 From your desk phone press the Applications button 2 Select Device administration Date Time Time format Note To set daylight savings select Device administration Date Time Daylight savings ...

Страница 57: ...with the wallpaper in the background Download Picture Displays a picture pushed from the phone web page Logo Displays a logo as the phone screensaver This image is added in the Logo URL field of the pone web page Trigger interval Enter the number of seconds that the phone remains idle before the screen saver turns on Refresh interval Enter the number of seconds before the screen saver should refre...

Страница 58: ...t timer 3 Press the Edit or Select button 4 Scroll through the list and select a duration for which the backlight remains on 1 min 5 min default value 30 min Always On 5 Press Set to apply the selection Change the Display Mode Use the following steps to change the display mode 1 From your desk phone press the Applications button 2 Select User preferences Attendant console preferences Display mode ...

Страница 59: ... a headset as the audio device A headset priority order is USB highest Bluetooth medium analog headset lowest 7 Bluetooth Selects Bluetooth as the audio device The priority order is Bluetooth highest USB medium and analog headset lowest 4 Press Set to save the selection Restart Your Phone You may have to reboot your phone for a software upgrade or other changes to take effect Your settings or othe...

Страница 60: ...button functions Use the following steps to enable disable Voice Feedback 1 Use the Select button in the center of the Navigation cluster to enable disable Voice Feedback When the phone is idle quickly tap Select three 3 times to turn this feature on or off Result A voice prompt alerts you to the feature status 2 Push a softkey once and Voice Feedback reads the feature that is associated with the ...

Страница 61: ...k 4 Press the Set softkey twice quickly to save your settings Adjust Voice Speed You can customize the speed of Voice Feedback if it reads too quickly or too slowly Voice Feedback must be enabled before you can select a Voice Speed Use the following steps to adjust the voice speed 1 From your desk phone press the Applications button or press Select three times quickly to turn on Voice Feedback 2 S...

Страница 62: ...he voice volume 1 From your desk phone press the Applications button or press Select three times quickly to turn on Voice Feedback 2 Select Accessibility and navigate to Voice Volume using the Select button ring 3 Press Select and continue pressing until you hear each of the five available volume settings Highest High Normal Low Lowest 4 Press the Set softkey twice to save your settings ...

Страница 63: ...d Supported Footstand Supported Supported Cable Lock Supported Supported Cisco Headset 520 Series USB Not support Supported Cisco Headset 530 Series Standard RJ9 Supported Supported USB Adapter Not supported Supported Cisco Headset 560 Series with Standard Base Standard RJ9 and AUX Supported Supported USB Not supported Supported Type 8841 8851 Third Party Accessories Headsets See Third Party Heads...

Страница 64: ...s enabled Note 2 When you use the Electronic Hookswitch EHS The EHS connects to the Cisco IP Phone 8811 8841 and 8845 with the auxiliary port The EHS connects to the Cisco IP Phone 8851 8861 and 8865 with the auxiliary port the USB port or with Bluetooth Electronic Hookswitch Supported See Note 1 Supported See Note 2 Microphones See External Speakers and Microphone External PC Not supported Suppor...

Страница 65: ...tains an analog headset that can be set up to enable wideband Use the following steps to view accessories associated to your phone 1 From your desk phone press the Applications button 2 Select one of the following options Status Accessories Bluetooth Devices 3 Optional Select an accessory and press Show detail 4 Press Exit Headsets Check with the headset manufacturer to confirm whether you can use...

Страница 66: ... use on Cisco IP Phones and devices The Cisco Headset 521 features a single earpiece for extended wear and comfort The Cisco Headset 522 features two earpieces for use in a noisy workplace Both headsets feature a 3 5 mm connector for use on laptops and mobile devices An inline controller with a USB connector is also available for use on the The controller is an easy way to answer your calls and to...

Страница 67: ...wing table describes the Cisco Headset 521 and 522 controller buttons Num Name Description 1 Mute button Toggle the microphone on and off 2 Volume button and Adjust the volume on your headset 3 Call button Use to manage calls Press once to answer an incoming call Press and hold for 2 seconds to end a call Press twice to reject an incoming call Press once to put an active call on hold Press again t...

Страница 68: ...le gain or microphone volume and sidetone or feedback settings The adapter also retains your settings if you switch between phones The Cisco USB adapter is supported on Cisco IP Phone 8851 8861 and 8865 with Multiplatform Firmware Use the following steps to check your phone model 1 From your desk phone press the Applications button 2 Press Status Product information Result The Product name field s...

Страница 69: ...le sources from phones computers and Bluetooth paired devices and provide an easy and intuitive switch among the connected sources 1 Mute button Toggle the microphone on and off When Mute on the USB adapter is enabled the Mute button on the USB adapter lights up 2 Volume button and Adjust the volume on your headset 3 Call button Incoming and active call management depends upon if you have one call...

Страница 70: ...tware version field shows the installed load where you can get the firmware version Cisco Headset 561 and 562 Buttons and LED Your headset buttons are used for basic call features Figure 7 Cisco Headset 561 and 562 Headset Buttons The following table describes the Cisco Headset 561 and 562 Headset buttons Num Name Description 1 Power and Call button Use to power the headset on and off Press and ho...

Страница 71: ...rophone on and off When Mute on the headset is enabled The Mute button on the phone lights up The Mute button on the headset base lights up For Multibase only 3 Volume button and Adjust the volume on your headset 4 LED Shows the headset status Blinking red Incoming call Steady red Active call Flashing white every 6 seconds The headset is paired and idle Blinking white Firmware upgrade is in proces...

Страница 72: ...en indicates that the headset is upgrading The time that the upgrade process takes varies with headset models from 10 to 15 minutes 2 Optional If you want to upgrade your headset later press Postpone Note You will be prompted every 2 hours until you start the upgrade Cisco Headset 500 Series Setup On the phone screen you can test your headset customize your bass and treble gain or microphone volum...

Страница 73: ... voices This setting equalizes the voices that you hear in the earpiece by making the loud voices softer and the quiet voices louder Use the following steps to adjust your headset microphone volume 1 From your desk phone press the Applications button 2 Select Status 3 Select Accessories 4 Navigate to Setup Microphone Gain 5 Press or to adjust the gain level 6 Press Save to apply and retain your se...

Страница 74: ...t recording Maximum recording time is 20 seconds Replace Your Cisco Headset Ear Pads Your headset s ear pads are an important part of its performance They provide comfort grip and sound enhancement With time it s natural for ear pads to wear out but you can replace them easily Note Cisco Headset 560 Series ear pads are not compatible with the Cisco Headset 520 Series and Cisco Headset 530 Series U...

Страница 75: ...es such as mobile phones and two way radios some audio noise or echo may still occur Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz A range of outside sources can cause humming or buzzing sounds for example electric lights electric motors or large PC monitors Note If you use a local power cube or power injector may reduce or eliminate a...

Страница 76: ...ttp www cisco com c en us products unified communications uc_endpoints_accessories html Refer to your wireless headset documentation for information about connecting the headset and using the features Standard Headsets You can use a standard headset with your desk phone Standard headsets plug into the back of the phone with an RJ type connecter Connect a Standard Headset Standard headsets plug int...

Страница 77: ...tion from your USB headset manufacturer Connect a USB Headset When you use USB headsets with your phone keep in mind You can use only one headset at a time The most recently connected headset is the active headset If you are on an active call and unplug a USB headset the audio path does not change automatically You need to press the Speakerphone button or pick up the handset If you are on an activ...

Страница 78: ...ets require user action to reestablish the connection The Bluetooth icon indicates that Bluetooth is on whether a device is connected or not Potential interference issues can occur We recommend that you reduce the proximity of other 802 11b g devices Bluetooth devices microwave ovens and large metal objects If possible configure other 802 11 devices to use the 802 11a channels For a Bluetooth wire...

Страница 79: ... the analog headset To enable the analog headset disable the Bluetooth headset Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset If you unplug the USB headset you can either enable the Bluetooth headset or disable the Bluetooth headset to use the analog headset For information about how to use your Bluetooth wireless headset see t...

Страница 80: ...h headset before you use it with another device 1 From your desk phone press the Applications button 2 Select Bluetooth Devices 3 Select a Bluetooth headset 4 Press Disconnect Remove a Bluetooth Headset Remove your Bluetooth headset if you aren t going to use it with your phone again 1 From your desk phone press the Applications button 2 Select Bluetooth Devices 3 Select a Bluetooth headset and pr...

Страница 81: ...set to the phone you can make your USB headset the preferred audio device When you connect a Bluetooth and an analog headset to the phone you can make your Bluetooth device the preferred audio device The Bluetooth headset takes priority over wired headset so audio is sent or received from Bluetooth headset and there will be no audio on wired headset When you connect only an analog headset to the p...

Страница 82: ...en set your preferred device as Headset from the phone menu User preferences Audio preferences Preferred audio device Then adjust the microphone gain of the analog headset listen to the effect Then save the one you like If you use handset most frequently pick up the handset ensure you cancel the incoming call Then adjust the microphone gain Last used audio device Set the preferred audio device to ...

Страница 83: ...et the microphone gain based on the device that you use most frequently Use either method Preferred audio device Set the preferred audio device to what you use most frequently For example if you use analog headset most frequently then set your preferred device as Headset from the phone menu User preferences Audio preferences Preferred audio device Then tune the speaker of the analog headset listen...

Страница 84: ... the selection Dynamically Select an Audio Path for a Call You can connect an analog headset a Bluetooth headset and a USB headset simultaneously to your phone However only one of them can be used at a time When you connect multiple headsets to the phone the audio path that is used during a call changes based on the audio devices that are connected 1 Optional While you are on a call with an analog...

Страница 85: ...g an external speaker disables the internal phone speaker Using poor quality external audio devices playing loudspeakers at very loud volumes or placing the microphone very close to the loudspeaker may result in undesirable echo for other parties on your speakerphone calls Cisco IP Phone Key Expansion Module KEM Setup Overview Figure 9 Cisco IP MPP 8851 Phone with KEM Single LCD Screen One 1 panel...

Страница 86: ... your phone must have an IP address in order to charge the expansion module A power cube power supply is needed for smartphone or tablet charging when your key expansion module is attached A key expansion module uses 48V DC 5W per module If you are charging a smartphone or a tablet note the following Side USB Up to 500mA 2 5W charging Back USB Fast charging Supports up to 2 1A 10 5W charging Confi...

Страница 87: ...tons Line buttons Each button or pair of buttons corresponds to one line The lights beneath each button indicate the state of the corresponding line as follows light off Button is not configured green steady LED Line is configured correctly is in idle state red steady LED Line in use and have an active call on it amber steady blinking LED A configuration error occurred when this feature was being ...

Страница 88: ... up to 14 items on page 2 Figure 12 Cisco IP Phone 8851 Key Expansion Module Allocate a Key Expansion Module Type with the Phone Menu Use the following steps to assign the key expansion module to the Cisco IP Phone 8851 1 From your desk phone press the Applications button 2 Select User preferences Attendant console preferences KEM type 3 Select the key expansion module type 4 Press Save Adjust the...

Страница 89: ... Pickup BLF Call Park or Call Park you cannot change the speed dial number when you press the line key 1 Press a key expansion module speed dial key for two 2 seconds 2 In the Define Speed Dial window add the speed dial name and phone number to call when you press the key expansion module speed dial key 3 Press Save View the UDI Information of the Key Expansion Module You can view the Unique Devic...

Страница 90: ...devices include headsets cables and connectors Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases we recommend that you take one or more of these actions Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the...

Страница 91: ...lug your phone into the network Plug an Ethernet cable into the Ethernet phone port and into the network If you are not sure whether your network supports PoE check with your administrator Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect phone audio and video quality and in some cases can cause a call to drop Sources of network degradation can...

Страница 92: ...orth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Clas...

Страница 93: ...untry laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations can be found at https www bis doc gov policiesandregulations ear index htm Important Online Information End User License Agreement The End User License Agreement EULA is loc...

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