Phone Layout: Buttons, Softkeys, Features, and Lines
Cisco IP Phone 8841/8851 Multiplatform Phones User Guide
17
View the Phone Status
Use the following steps to view the status of the phone.
1.
From your desk phone, press the
Applications
icon
.
2.
Select
Phone Status > Phone Status
.
3.
You can view the following information:
•
Elapsed time
—Total time elapsed since the last reboot of the system
•
Tx (Packets)
—Transmitted packets from the phone.
•
Rx (Packets)
—Received packets from the phone.
View Status Messages on the Phone
1.
From your desk phone, press the
Applications
icon
.
2.
Select
Status > Status
messages.
Result
: You can view a log of the various phone statuses since provisioning was
last done. (
Note
: Status messages reflect UTC time and are not affected by the
time zone settings on the phone.)
3.
Press the
Back
icon.
.
View the Line Status
1.
From your desk phone, press the
Applications
icon
.
2.
Select
Status
>
Phone status
>
Line status
.
Result
: You can view the status of each line on the phone.
View the Reboot History
1.
From your desk phone, press the
Applications
icon
.
2.
Select
Status
>
Reboot
history.
Result
: You can view the details of the date and time whenever the phone
rebooted.
Report All Phone Issues
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report
problems to your administrator.
1.
From your desk phone, press the
Applications
icon
.
2.
Select
Status
>
Report
problem.
3.
Enter the date that you experienced the problem in the Date of problem field. The
current date appears in this field by default.
4.
Enter the time that you experienced the problem in the Time of problem field. The
current time appears in this field by default.
5.
Select
Problem description
.
