Basic Call Handling
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP)
21
You can use these additional methods to view multiple calls on multiple lines:
Transferring Calls
Transfer redirects a connected call. The
target
is the number to which you want to transfer the call.
If you want to...
Then...
View calls on another
line
1.
Press .
2.
Immediately press the line button
.
Switch to call overview
mode
Press
for the highlighted
line.
The phone switches to call overview mode, displaying one call per line. The
displayed call is either the active call or the held call with the longest
duration.
To return to standard viewing mode, press
, then immediately press the
line button.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1.
From an active call, press
Transfer.
2.
Enter the target number.
3.
Press
Transfer
again to complete the transfer or
EndCall
to cancel.
Note
If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
Talk to the transfer
recipient before transferring
a call (consult transfer)
1.
From an active call, press
Transfer.
2.
Enter the target number.
3.
Wait for the transfer recipient to answer.
4.
Press
Transfer
again to complete the transfer or
EndCall
to cancel.
Note
If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
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