14
I. TROUBLESHOOTING
For assistance with troubleshooting see General Instruction Manual, SRM00046 or SRM00101 if pump is
CE certified.
J. FIELD AND FACTORY SERVICE AND PARTS
Imo Pump maintains a staff of trained service personnel that can provide pump installation, pump start-
up, maintenance/overhaul and troubleshooting supervision as well as installation and maintenance
training.
Our factories provide maintenance as well as overhaul and test facilities the in event user prefers to
return pumps for inspection or overhaul. Factory-overhauled pumps are normally tested and warranted
“as-new” for a period of one year from date of shipment. For either field service or factory overhaul
assistance, contact your local Imo Sales Office or representative at Technical/ Customer Service
Department in Monroe, NC, USA.
Most pumps have repair kits available. Minor Repair Kits are used to repair leaking seals, bad bearings
and/or for re-assembly after pump tear-down. They include (as applicable) pump shaft seals, packing, all
gaskets/O-rings and bearings. Major Repair Kits are sufficient to rebuild completely worn-out pumps to
“as-new” condition. They include all parts found in Minor Repair Kits plus all major internal parts subject
to wear. Since kits have all necessary parts, kit purchase is preferred rather than selecting individual
parts. When parts are individually selected from Parts List, some needed components are often
overlooked. In addition, mixing worn or used parts with new parts risks rapid wear and shortened service
life from new parts.
