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Wallbox eNext User Manual

C

Error information

If an error occurs, information about the error will be shown in the ‘HiCharger’ App.
Furthermore, LED beacon will performe a blink sequence referring to the eror.

By tapping the information button , a pop-up appears with the error information
as shown below:

For further information about the LED beacon blink sequences please refer to Chapter
“11 - LED beacon notifications - Legend”.

•

Error Nº

•

Description

•

Solution

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Содержание Wallbox eNext

Страница 1: ...Wallbox eNext User Manual ...

Страница 2: ...rt of this manual can be reproduced copied translated or transmitted in any form or by any means without the prior written permission of the original manufacturer Information provided in this manual is intended to be accurate and reliable However the original manufacturer assumes no responsibility for its use or for any infringements upon the rights of third parties at hat may result from its use ...

Страница 3: ... eNext 1 So Hello 04 2 Features 06 3 First Steps 08 A Download HiCharger App 08 B QRSCAN 10 C Manual 10 4 How to use it Plug Charge 12 A Standby 12 B Start charging 12 C Charging 12 D Charge stopped 12 E EV fully charged 13 F Stop charging 13 ...

Страница 4: ... 15 D Charging 16 E Charge stopped 16 F EV fully charged 16 G Stop charging 17 6 HiCharger App List 18 A Overview 18 B Status 19 7 HiCharger App Dashboard 20 A Overview 20 B Status 21 C Error information 22 D Managament options 22 8 HiCharger App Charger Options 24 A Overview 24 B Identification method 25 C Time schedule 25 ...

Страница 5: ... Advanced Settings 29 9 HiCharger App Settings 32 A Overview 32 B About 33 C General 34 10 Factory reset 36 11 LED beacon notifications Legend 38 A Blinking red errors 40 B Blinking yellow status 41 12 Technical data 42 13 Need Help 44 ...

Страница 6: ...nfiguration instructions ATTENTION Indicates that damage to property can occur if appropriate precautions are not taken THE FOLLOWING SYMBOLS ARE USED FOR IMPORTANT SAFETY INFORMATION IN THIS DOCUMENT Complies with IEC 61851 1 Electric vehicle conductive charging system IEC 61851 1 2017 Complies with IEC 62196 Plugs socket outlets vehicle couplers and vehicle inlets IEC 62196 1 and IEC 62196 2 Sta...

Страница 7: ... CIRCONTROL supplied spare parts Only trained and qualified personnel shall have access to electrical parts inside the device Check the installation annually by a qualified technician Remove from service any item that has a fault and that can be dangerous for users broken plugs caps that don t close Do not use this product if the enclosure or the EV connector is broken cracked open or shows any ot...

Страница 8: ...06 Wallbox eNext User Manual 2 1 LED beacon 2 Cable glands 3 Plugs 4 Wall support holes 5 Closing box holes Plugs may vary depending on the model 1 2 3 5 2 4 4 4 5 ...

Страница 9: ...2 connector has a locking system to avoid an EV unduly disconnection LED Beacon Colour LED system that indicates the status of the Charge Point Bluetooth Bluetooth v4 2 BLE wireless communications for remote charge activation and Charge Point configuration App Easy software interface to set up the language configuration user authentication Wallbox diagnosis and firmware upgrades among others MAIN ...

Страница 10: ...xt User Manual 2 Enable Bluetooth in your smartphone 3 Launch the mobile App HiCharger 1 Download the app HiCharger 3 Compatible with Android version 4 4 2 or later and iOS version 9 or later A Download HiCharger App ...

Страница 11: ...ease refer to section B QRSCAN of this chapter Manual This option allows to perform the pairing by choosing manually the Charge Point from a list and entering its password For further information please refer to section C Manual of this chapter 5 Tap the Add button in order to pair a new Charge Point 4 Select your language First steps ...

Страница 12: ...Point as shown B QRSCAN Select the Charge Point and introduce the password The MAC to identify the Charge Point and the password can be found on the two identification labels as shown in the picture beside One of them is attached to the installation manual and the other one is patched inside the Charge Point 801F12B2XXXX 2 YYYY MAC 80 1F 12 B2 XX XX PASSWORD YYYY Press to refresh the devices detec...

Страница 13: ...after selecting the Charge Point 7 The Charge Point name can be customized Make sure you save the QR label or the Charge Point password in a save place as you might require them in the future i The Password of the Charge Pint can be changed in the Advanced settings menu of the App For further information about how to change the password please refer to F Advanced settings in section 8 Charger Opti...

Страница 14: ...ge Point C D Charging Charge stopped Once the charge transaction has started the LED beacon will turn blue in a fade in fade out effect In some cases the charge transaction can be stopped due to different causes such as Plug Charge identification method is set by factory default and enables the user to start a charging transaction without an identification This configuration could be adequate for ...

Страница 15: ...n bar turns back to green in a fade in fade out effect In this status the Charge Point is available to start a new charge The behaviour described is for a Charge Point set with Plug Charge identification method The work flow could be different depending on the Charge Point settings The EV batteries are too warm to continue the charge transaction A Stop Charging was programmed through the Time Sche...

Страница 16: ...The Charge Point allows the start of charge transaction This configuration could be adequate for equipment placed in non private areas where unauthorised users could access the Charge Point 5 Users must enable the Presence recognition Identification method through the HiCharger App to use this functionality See Section B Identification method in Chapter 8 for further information about configuratio...

Страница 17: ...ains fixed means that the Charge Point is waiting for Presence recognition to start the charge transaction B User identification User identification takes place when the presence recognition is performed Being the Charge Point and the smartphone paired the Charge Point will notify the smartphone presence with three purple light blinks Afterwards LED beacon will turn green in a fade in fade out eff...

Страница 18: ...stopped due to different causes such as The EV batteries are too warm to continue the charge transaction A Stop Charging was programmed through the Time Schedule in HiCharger App There is not enough power available in the installation managed by the BeON device The Remote Control is not enabling the charge transaction The user has requested to stop the charge transaction through HiCharger App D Ch...

Страница 19: ...onnector is un plugged the LED beacon turns back to green in a fade in fade out effect indicating that Presence recognition is being detected and that a new charge transaction can be started If the Charge Point is available but it is not detecting Presence recognition the LED beacon will be fixed green The behaviour described is for a Charge Point set with Presence Recognition identification metho...

Страница 20: ...erview See the Charge Points that have been paired with the smartphone and their current status connection Select the Charge Point that the user desires to manage Reorganize the order of the Charge Points in the list and remove them from the list A menu can be opened by swiping the Charge Point s name to the left That menu allows to remove edit Charge Point name and share its pairing data to other...

Страница 21: ...n at the top right corner of the screen is used to refresh the connection status of the Charge Points The order in which the Charge Points appear in the List view is the priority in which the HiCharger will automatically connect with Possible connection status By pressing on the Share button HiCharger will generate a new QR code that contains the Charge Point MAC code and its access password in or...

Страница 22: ...harge Point status is refreshed every 15 seconds when the Charge Point is within Bluetooth range Otherwise a message will appear notifying that there has been an Error updating the status and connection status symbol will turn red Once the Charge Point is back in the Bluetooth range the connection status symbol will turn blue and by tapping it the HiCharger will connect with the Charge Point again...

Страница 23: ...topping the charge transaction are exposed in section Charge stopped of chapters 4 and 5 COMPLETED The Charge Point has finished the charge transaction The screen shows information about charge transaction ERROR The Charge Point has an internal error and it is not possible to perform a charge transaction For further information please refer to section C Error information of this chapter DISABLED T...

Страница 24: ...er App Furthermore LED beacon will performe a blink sequence referring to the eror By tapping the information button a pop up appears with the error information as shown below For further information about the LED beacon blink sequences please refer to Chapter 11 LED beacon notifications Legend Error Nº Description Solution ...

Страница 25: ...nt starts the charge transaction Charger options It opens the Charger Options menu and shows the information of the Charge Point For further information please refer to Chapter 8 HiCharger App Charger Options Disable charger It disables the Charge Point Once the Charge Point is disabled the same button enables it ...

Страница 26: ...n diagnostic tests of the Charge Point internal components Firmware Charge Point firmware information Advanced settings Settings that imply major changes on the Charge Point s behaviour Access the Charger Optipons menu by tapping on the left bottom corner button of the Dashboard view In the Charger Options menu it is possible to manage the setting options of the Charge Point connected with HiCharg...

Страница 27: ... proximity using the HiCharge App and Bluetooth For further information refer to Chapter 5 How to use it Presence recognition B C Identification method Time schedule The maximum current that the Charge Point is allowed to deliver at every time can be adjusted in hour intervals 2 Tap on the desired hour intervals to select them one by one or multiple selection Edit the maximum current to be supplie...

Страница 28: ...test that all the LED colors work properly LED beacon will turn red green blue and white in this order The user has to check that all beacon lights work properly Beacons Power relays manage the energy that will be supplied to the electric vehicle connected to the Charge Point This diagnostic will check the internal circuits to verify that the power relays work correctly Power relays All changes ar...

Страница 29: ...nt stops the charge transaction and notifies the error with 6 bliking red lights In order to restart the charge transaction unplug the EV Once the EV is unplugged the Charge Point will show 6 blinking red lights until the current leak detector is automatically reset After that it will show 3 blinking red lights meaning that no voltage is detected in the power circuit In order to fully restore the ...

Страница 30: ...se refer to chapter 9 HiCharger App Settings The Charge Point firmware can be upgraded through HiCharger app There are two different ways to perform the upgrade E Firmware Heater is a set of devices that supplies heat to prevent devices malfunction due to low temperature This functionality is optional and may not be implemented in all the Charge Points The diagnostic will turn on the heater during...

Страница 31: ...e delivered in the charge transaction change the Bluetooth pasword perform a factory reset and configurate the BeON device Do not accept this message unless you are a qualified technician The update process can take several minutes during this time the application should be kept open and the smartphone in the Charge Point s Bluetooth range If an error occurs while updating the Firmware please try ...

Страница 32: ... Time schedule Power supply current limit BeON configuration Identification method Factory reset can also be performed by a physical button For further information please refer to chapter 10 Factory reset In the Bluetooth password menu the user can see the current password of the Charge Point and change it The password shall be a four alphanumeric characters code Bluetooth password 1234 The passwo...

Страница 33: ...cilities Home BeON manages the current that can be supplied to the vehicle considering the consumption of other devices connected to the installation It is necessary to set the model of the Home BeON in the Charge Point through the HiCharger App to manage properly the power supplied to the vehicle For further information about Home BeOn configuration please refer to Home BeON manual ...

Страница 34: ...32 Wallbox eNext User Manual 9 About gives information about Circontrol company and HiCharger App FAQ Frequently Asked Questions General HiCharger App Settings menu A Overview ...

Страница 35: ... HiCharger App Settings App Version Current HiCharger App version Compilation date Release date of the App version installed Use Terms Terms that the user shall agree in order to use HiCharger App B About ...

Страница 36: ... it later in the Charge Point This shall be done before upgrading the Charge Point firmware if there is no internet connection near the Charge Point C General HiCharger checks the availability of a new Charge Point firmware version when there is internet connection HiCharger will notify that there is a new firmware with an icon and the user will be able to download it in the smartphone Once the ne...

Страница 37: ...35 ...

Страница 38: ...in PCB is located inside the Charge Point equipment As shown in the figure below a yellow button can be found in the main PCB The factory reset is executed by pressing and holding the yellow button for three seconds Factory button After that the Charge Point will perform a system reboot and all the settings will be restored to factory values ...

Страница 39: ...37 Factory reset Settings that will be reestablished Communication settings Time schedule Identification method Power supply current limit Password access Home BeON configuration ...

Страница 40: ...es Presence recognition identification method is enabled and that the Charge Point is waiting for a user identification Green fade in fade out light indicates that the Charge Point is available to start a charge transaction and waiting for the user to connect the vehicle Blue light indicates that the vehicle is connected but charge transaction is not being performed Blue fade in fade out light ind...

Страница 41: ...to Section D Diagnostic in Chapter 8 Red blinking light indicates that the Charge Point is not working properly The number of blinks informs about the error type For further information about the possible errors please refer to Section A Blinking red errors of this chapter Yellow light blinking indicates that the Charge Point is not working properly The number of blinks informs about the error typ...

Страница 42: ...ernal short circuit has been detected Unplug the vehicle restart the unit and try again If the error persists contact technical support 14 Damaged cable The cable plugged to the Charge point is damaged Try using another cable If the error persists contact technical support 15 Negative PWM Invalid communication response from the EV Unplug the cable and wait until the LED beacons turn green to plug ...

Страница 43: ... 7 High temperature The temperature inside the charger is too high to charge Wait until the temperature goes back to normal and try again 8 Low temperature The temperature inside the charger is too low to charge Wait until the temperature goes back to normal and try again ...

Страница 44: ...0 mm ENVIRONMENTAL CONDITIONS Operating temperature 5ºC to 45ºC Operating temperature with Low Temperature Kit optional 30ºC to 45ºC Storage temperature 40ºC to 60ºC Operating humidity 5 to 95 Non condensing GENERAL DATA LED beacon light Frontal LED bar Wireless communication Bluetooth v4 2 BLE Connectors Type 2 Socket Type 1 Cable Type 2 Cable IK8 in some components appended to the body ie beacon...

Страница 45: ...tections shall be placed upstream in the circuit The applicable regulations must be taken into account ELECTRICAL DATA Power supply 1P N PE 3P N PE Input voltage 230VAC 10 400VAC 10 Frequency 50Hz 60Hz Protections optional MCB IEC 60898 1 curve C includes shunt trip DC 6mA leakage detector MCB RCBO with shunt trip is required to open the circuit RCBO RCD Type A MCB includes shunt trip MODEL CONNEC...

Страница 46: ...44 Wallbox eNext User Manual 13 ...

Страница 47: ...45 Need help In case of any query or if further information is required please contact our Post Sales Department 34 937 362 940 34 937 362 941 ps support circontrol com circontrol com ...

Страница 48: ...Wallbox eNext User Manual CIRCONTROL WALLBOX ENEXT USER MANUAL A comprehensive guide on how to use and configure your Wallbox eNext V1 5 February edition 2020 CIRCONTROL S A ALL RIGHTS RESERVED R203 ...

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