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Troubleshooting

CP2306-RGBe, CP2308-RGBe, CP2310-RGBe User Manual

020-001835-02 Rev. 1 (05-2021)

The projector image flickers, contains shadows, or dim.

Resolution

•

Verify that the douser is open.

•

A fold mirror or integrator rod misalignment could exist. Contact your Christie qualified service
technician to resolve the issue.

When the projector is turned on, nothing is displayed.

Resolution

•

Ensure the lens cap is not on either end of the lens.

•

Ensure the light module is on.

•

Confirm all power connections are still good.

•

Ensure the douser is open by verifying the state of the douser on Main panel.

•

Ensure any test pattern other than the full black test pattern displays properly.

•

Verify the correct display file is selected.

•

For cinema connections, verify the correct port is selected.

The displayed image has artifacts such as smearing and double image perception.

Resolution

•

Verify if there is a synchronization problem with reversed 3-2 pull-down in the 60Hz-to-24Hz film-to
digital conversion and correct it at the source.

The image appears vertically stretched or squeezed into the center of the screen.

Resolution

•

In the left navigation menu, tap Image Settings > Source File Setup and verify the resolution and
aspect ratio settings.

•

In the left navigation menu, tap Image Settings > Screen File Setup and verify the lens factor
settings.

The colors in the image are not what I expected to see.

Resolution

In the left navigation menu, tap Channel Setup.

Содержание CP2306-RGBe

Страница 1: ...CP2306 RGBe CP2308 RGBe CP2310 RGBe User Manual 020 001835 02...

Страница 2: ...tenance is an important part of the continued and proper operation of your product Failure to perform maintenance as required and in accordance with the maintenance schedule specified by Christie will...

Страница 3: ...labels 15 Product documentation 17 Related documentation 17 Projector overview 17 Contact your dealer 18 Key features 18 Understanding the Christie touch panel interface 18 Technical support 19 Turnin...

Страница 4: ...larms 25 Advanced laser power adjustment 25 Adjusting the laser power using JM laser touch panel 26 Default user access permissions 27 Adding a user account 27 Changing user account permissions 27 Cha...

Страница 5: ...an intermission playlist 39 Viewing details about playlist content 39 Importing a playlist 39 Exporting a playlist 39 Deleting a playlist 40 Adding a channel for HDMI input 41 Adding a channel for IM...

Страница 6: ...creen file 51 Editing screen file settings 51 Copying existing screen file settings to a new screen 51 Deleting a screen file 51 Performing digital convergence 52 Resetting digital convergence to the...

Страница 7: ...a new storage device 64 Editing storage device settings 64 Setting a storage device as a primary drive 64 Deleting a storage device 65 Adding a remote ingest source 65 Editing remote ingest source se...

Страница 8: ...ving an automation device from your auditorium 78 Creating a new playlist trigger 78 Editing existing playlist trigger settings 79 Deleting a playlist trigger 79 Creating a new global trigger 79 Editi...

Страница 9: ...ing the lens 88 Inspecting the card cage filter 88 Inspecting the light engine compartment filter 89 Cleaning a washable filter 90 Replacing the lens 91 Projector functionality 92 Projector does not t...

Страница 11: ...protective safety clothing must be worn when performing optical adjustments or servicing the product FIRE AND SHOCK HAZARD Use only the attachments accessories tools and replacement parts specified by...

Страница 12: ...ght source is on The extremely high brightness can cause permanent eye damage Possible hazardous optical radiation emitted from this product Risk group 3 This projector has been classified as Risk Gro...

Страница 13: ...t number Hazard distance m 1 2 1 72 1 0 69 DLPCine zoom 108 494108 XX 1 51 1 33 2 1 1 0 69 DLPCine zoom 108 495109 XX 1 51 1 62 2 7 1 0 69 DLPCine zoom 108 496100 XX 1 51 2 09 3 9 1 0 69 DLPCine zoom...

Страница 14: ...connect all power sources before performing maintenance or service procedures Hot surface hazard To avoid personal injury allow the product to cool for the recommended cool down time before performing...

Страница 15: ...or service procedures Indicates the presence of a protective earth ground Indicates the presence of an earth ground Indicates Class 4 laser radiation when open Avoid eye or skin exposure to direct or...

Страница 16: ...Do not look directly into the lens The extreme high brightness can cause permanent eye damage Class 1 Laser Product Risk Group 3 according to IEC 60825 1 2014 and IEC 62471 5 2015 Indicates high leaka...

Страница 17: ...a smartphone or tablet 2 On the product page select the model and switch to the Downloads tab Additional information on this product is available in the following documents CP2306 RGBe CP2308 RGBe CP...

Страница 18: ...located on the display panel Purchase date Installation date Understand the important features of the projector Playback of cinema video audio and timed text Touch panel with 1280 X 800 resolution 3D...

Страница 19: ...ssions H Opens and closes the douser C Projector name and IP address I Turns test patterns on or off D Current date and time J Displays channels E System status To display all alarms tap the colored i...

Страница 20: ...to conserve energy 1 In the right toolbar tap and hold Power Log on to the projector to access projector menus 1 Tap Login 2 In the User list select a username 3 Enter your password 4 Tap Login Log o...

Страница 21: ...om the screen 1 In the right toolbar tap and hold Douser Create channels to store customized projector settings for different inputs 2 In the right toolbar tap Channels The Channels window displays th...

Страница 22: ...r 5 Tap Delete 6 Tap Delete Change the time zone settings to make the projector time match the local time zone 1 In the left navigation menu tap Service Setup Time Setup 2 Tap the Time Zone tab 3 In t...

Страница 23: ...tap the NTP Servers tab and tap the Time Sync via NTP Server slider The color of the slider changes to gray to indicate it is inactive 1 In the left navigation menu tap Service Setup Time Setup 2 Tap...

Страница 24: ...CP2306 RGBe CP2308 RGBe CP2310 RGBe Installation and Setup Manual P N 020 103451 XX Normal Rear Projection from behind the screen with the projector in the normal upright position Inverted Rear Proje...

Страница 25: ...s Lamp Power LiteLOC Setup 2 In the Lamp Power LiteLOC File list select the file to delete 3 Tap Delete 4 To confirm the deletion tap Delete Select the options to receive notification for lamp expirat...

Страница 26: ...ap login 2 Enter the password 3 Tap Lamp Setup Lamp Power LiteLOC Setup 4 In Lamp power region tap the minus or plus signs to decrease or increase the laser power 1 In the left navigation menu tap Bac...

Страница 27: ...for in depth troubleshooting View server errors This is the default level Marriage Access all touch panel windows Authorize projector marriage Operator View basic projector status diagnostic informat...

Страница 28: ...us and functionality to authorized users 1 In the left navigation menu tap Service Setup User Accounts 2 In the left pane tap a user account 3 Tap Change password 4 Complete the New Password and Confi...

Страница 29: ...ap Management 4 Enter the network settings To obtain the network settings automatically tap Automatic To enter the settings manually tap Manual and complete these fields Field Description IP Address I...

Страница 30: ...conditions that indicate communication or hardware failures 1 In the left navigation menu tap Service Setup Network Settings 2 Tap the SNMP tab 3 Tap the SNMP slider The color of the slider changes t...

Страница 31: ...CP2306 RGBe CP2308 RGBe CP2310 RGBe User Manual 31 020 001835 02 Rev 1 05 2021 Copyright 2021 Christie Digital Systems USA Inc All rights reserved 5 In the Name field type a name for the MIB file 6 Ta...

Страница 32: ...to confirm that the IMB has not been tampered with 1 Install the IMB in the available slot on the projector For more information see the Christie IMB S3 Installation and Setup Manual P N 020 102582 X...

Страница 33: ...tent includes a Dolby Atmos audio file High frame rate identifier Extended Dynamic Range EDR content To ingest content an ingest device must be connected to the projector The ingest device must be pro...

Страница 34: ...is required 1 In the left navigation menu tap Content Manager 2 Review the remaining storage capacity displayed on the Local Content tab Filter content by type to locate content of a specific type or...

Страница 35: ...en they expire 1 In the left navigation menu tap Content Manager 2 Tap the Keys tab 3 Select the checkbox to the left of the keys 4 Tap Delete 5 To confirm the deletion tap Delete Expand or collapse c...

Страница 36: ...nual 36 020 001835 02 Rev 1 05 2021 Copyright 2021 Christie Digital Systems USA Inc All rights reserved 4 Tap Load 5 To start playback tap and hold Play Unload content when it has finished playing and...

Страница 37: ...item shown under the Local Content tab To add an automation event or macro to the playlist select a content item in the playlist and then switch to the Automation tab Tap the automation event or macro...

Страница 38: ...ving Credits marker you can also choose the FFMC option to set actions associated with the final credits roll 5 Under Offset Time adjust the time the automation occurs 6 Tap Update Replace playlist co...

Страница 39: ...sion playlist items are displayed in the right pane The Details dialog provides detailed information about the selected content 1 In the left navigation menu tap Playlist Editor 2 Under the Local Cont...

Страница 40: ...5 In the Export dialog navigate to the location you want to export to 6 Tap Export Delete a playlist when it is no longer required or when the content has expired 1 In the left navigation menu tap Pl...

Страница 41: ...reater select one of 4K 4 4 4 RGB 8 bits 4K 4 2 2 YCbCr 12 bits 4K 4 2 2 YCbCr 10 bits 4K 4 2 2 YCbCr 8 bits Scan Type The video scan type The default is Auto 3D Sync Input Mode Specifies whether a sp...

Страница 42: ...nel name Input Type Select IMB 3D Sync Input Mode For third party IMBs specifies how 3D input data is encoded The default setting is 2D 2D Mode No 3D synchronization is applied 3D Frame Interleaved Fo...

Страница 43: ...lor Correction File The color correction file associated with the channel The default value is Bypass 4 Tap Save Edit an existing channel when the parameters of the input device change 1 In the left n...

Страница 44: ...active channel If a channel is selected frequently move it to the top of channel list to make it easier to access If the channel is not selected frequently move it to the bottom of the channel list 1...

Страница 45: ...nel tap the 3D Sync slider and select a frame rate 6 In the red area of the chromaticity image tap the option button to display the red test pattern 7 Measure the red chromaticity with the colorimeter...

Страница 46: ...e TCGD file and tap Create 5 To display test clips automatically when you select a color in the chromaticity image select 6 Automatically Display Test Clips 7 To modify the white clipping values and i...

Страница 47: ...nt to create a new TCGD file with similar settings 1 In the left navigation menu tap Color Settings TCGD File Setup 2 In the TCGD File list select a TCGD file 3 Tap Save As 4 Type a name for the TCGD...

Страница 48: ...itions of the lens 1 In the left navigation menu tap Image Settings ILS File Setup 2 Tap Create ILS File 3 Type a name for the ILS file and tap Create 4 In the Lens position area tap the forward backw...

Страница 49: ...opy 3 Tap Save As 4 Type a name for the ILS file and tap Save Delete an Intelligent Lens System ILS file when it is no longer required 5 In the left navigation menu tap Image Settings ILS File Setup 6...

Страница 50: ...ap Save Edit source file settings when the settings of the input device change 1 In the left navigation menu tap Image Settings Source File Setup 2 In the Source File list select a source file 3 Modif...

Страница 51: ...ox slider The color of the slider changes to green to indicate it is active 7 If required adjust the Anamorphic Lens Factor value to match the lens installed 8 Tap Save Edit screen file settings when...

Страница 52: ...ergence to improve the quality of the on screen image 1 In the left navigation menu tap Image Settings Digital Convergence 2 Tap the up down left or right arrows to adjust the position of the red gree...

Страница 53: ...eystone effect is severe you can unevenly adjust the feet to compensate for projector tilt Christie recommends using lens offset to align the center of the image to the center of the screen before you...

Страница 54: ...anel tap the Lens Adjust icon on the main screen and then tap the left or right arrow icons in the Offset area to bring the vertical lines closer together 11 If required on each projector tap the Lens...

Страница 55: ...f lens travel Perform a top and bottom boresight adjustment to fix image focus issues that cannot be corrected by aligning the projector to the screen and focusing the lens Caution If not avoided the...

Страница 56: ...ded however it should never be exceeded Always compensate both left and right horizontal adjustments according to the vertical adjustment 7 Check the image after each adjustment Continue to make adjus...

Страница 57: ...ight boresight cap screw C Left boresight cap screw B Right boresight set screw D Left boresight set screw 4 Turn the right boresight cap screw A 1 16 of a turn clockwise 5 Adjust the left boresight c...

Страница 58: ...r shadowy corners or edges 1 Remove the top cover 2 Display the RGB 12bit Full Screen White test pattern 3 Insert a hex driver in the first set screw A and a hex driver in the first cap screw B 4 Equa...

Страница 59: ...lack panels or curtains along the top edge of the screen b Raise the curtain for flat images or lower the curtain for scope images Top masking theatre 1 85 screens A 1 85 image B 2 39 image C Masking...

Страница 60: ...ive a blue bar appears below the test pattern icon in the right pane Turn off a test pattern when adjustment of the projected image is complete 1 Tap Test Pattern Off Import custom test patterns to me...

Страница 61: ...the event to run 5 Tap New Event 6 Tap Playlist Content or Automation 7 Tap to select a playlist content or automation item 8 Select the start time 9 Select the start date 10 To repeat the event daily...

Страница 62: ...n an existing full day of scheduled events on a different date copy and paste the entire day of scheduled events 1 In the left navigation menu tap Scheduler 2 At the top of the calendar tap the day wi...

Страница 63: ...he top of the calendar tap the target day 3 Tap Clear Day 4 To confirm the change tap Clear Day Change the start day of the scheduler to match the schedule of the theater 1 In the left navigation menu...

Страница 64: ...content is stored Drive Type Select Content Drive or Ingest Drive 4 To make the content drive the primary storage drive tap the Set as Primary Drive slider The color of the slider changes to green to...

Страница 65: ...name for the ingest source 4 In the IP Address field type an IP address for the ingest source 5 Tap Add 6 In the right pane enter a user name and a password if required for the ingest source 7 Tap th...

Страница 66: ...ging storage devices CP2306 RGBe CP2308 RGBe CP2310 RGBe User Manual 66 020 001835 02 Rev 1 05 2021 Copyright 2021 Christie Digital Systems USA Inc All rights reserved 4 To confirm the deletion tap De...

Страница 67: ...D stereo sync output left eye right eye and right eye left eye 5 In the Frame Rate Settings area complete these fields Dark Time Creates a blank time interval in microseconds s between left and right...

Страница 68: ...ile to create a new 3D file with similar settings 1 In the left navigation menu tap Image Settings 3D File Setup 2 In the 3D File list select a file 3 Tap Save As 4 Type a new name for the file 5 Tap...

Страница 69: ...lobal Settings tab in the Audio Output Rate area select one of these options Automatic 48 kHz 96 kHz Use the Channel Mapping tab to map the Digital Cinema Package DCP audio channels to the AES outputs...

Страница 70: ...the control IP address 5 In the Input IP field type the input IP address 6 To test Dolby Atmos connectivity tap Test Connection 7 Tap Save Edit Dolby Atmos settings when device settings change 1 Tap...

Страница 71: ...lable when you select Active 3D Glasses Add a slave projector to display 3D or HDR content 1 In the left navigation menu tap Service Setup Multi Projector Setup 2 Tap New Slave Projector 3 This option...

Страница 72: ...Tap the Multi Projector Control slider The color of the slider changes to gray to indicate it is inactive Disable a slave projector when it is no longer required or when it is replaced by another proj...

Страница 73: ...e house lights to come on A global trigger is always active and is not dependent on specific playlist definitions These are the macro actions that are available to control automated events Action item...

Страница 74: ...on Wait Delays the execution of a macro Disable Subtitle Disables subtitles for the current content and onward Jog Moves content forward by the time specified These are the available built in command...

Страница 75: ...the JNIOR These are the available built in commands for Dolby CP650 CP750 and CP850 devices Command Description Mute On Mute Off Enables or disables muting Set Format CP650 only Selects the format Set...

Страница 76: ...e macro type 5 Tap Create 6 Add an action item to the macro a In the left pane expand the My Auditorium list b Select the type of device the macro will apply to c Tap the action item 7 To test the mac...

Страница 77: ...t can be controlled remotely and can communicate with other theater hardware 1 In the left navigation menu tap Automation My Auditorium Devices 2 Tap New Device 3 In the Name field type a name for the...

Страница 78: ...ess the automation device Password The password used to access the automation device Keep Alive Message The message value that is sent to the automation device to ensure the projector is not disconnec...

Страница 79: ...ete 4 To confirm the deletion tap Delete Create a global trigger to trigger an output macro For example a fire alarm input signal could cause playback to stop and the house lights to come on A global...

Страница 80: ...In the left navigation menu tap Automation Device Libraries 2 Tap Import Device Library 3 Browse to the location of the device library file 4 Tap the file and tap Accept View device libraries to deter...

Страница 81: ...ort a license to activate a product enhancement 1 Tap Service Setup Enhancements 2 Tap Import License 3 Browse to the location of the license 4 Select the license and tap Accept After importing a lice...

Страница 82: ...1 In the left navigation menu tap Service Setup Backup and Restore 2 Insert a USB flash drive into the Management USB port on the projector communication board 3 Select a backup file and tap Export 4...

Страница 83: ...ile and tap Delete 3 To confirm tap Delete An upgrade package is used to upgrade the projector software A maximum of 10 upgrade packages can be stored When you add an upgrade package exceeding this li...

Страница 84: ...tap an upgrade package The differences between the current and the selected upgrade package are displayed in the right pane Differences are identified with a yellow exclamation mark Delete an upgrade...

Страница 85: ...r date tap a column heading 7 To download the SM report a Tap Download SM Report b Browse to the location where you want to save the report file c Type a name for the report file in the Name field d T...

Страница 86: ...35 02 Rev 1 05 2021 Copyright 2021 Christie Digital Systems USA Inc All rights reserved Projector Certificate SMS Certificate SM Certificate used by distributors to generate KDM keys Log Signer Certif...

Страница 87: ...tex gloves when handling optical components Vents and louvers in the projector covers provide ventilation both for intake and exhaust Never block or cover these openings Do not install the projector n...

Страница 88: ...lens tissue such as Lensx 90 tissue or Newport Optics cleaning tissue Lens cleaning solution and a microfiber cloth for the lens only Optical grade cotton swabs with wooden stems A bright portable ill...

Страница 89: ...it clean it on page 90 if it is a washable filter If the filter appears clean continue to step 4 4 Replace the air filter with the airflow indicator facing toward the projector 5 Install the air filt...

Страница 90: ...filter in the opposite direction of the air flow indicator on the side of the filter Caution If not avoided the following could result in minor or moderate injury Install dry filters only Wet or damp...

Страница 91: ...lled Install a lens plug when you install or transport the projector 1 On the touch panel Main screen tap and hold the power button to turn off the and projector 2 Allow the to cool for a minimum of 1...

Страница 92: ...faceplate verify the POWER LED is lit When the harnessing supply and HUB boards are healthy the POWER LED is either green or red in all powered states A green LED indicates that the supply is healthy...

Страница 93: ...anel Ensure any test pattern other than the full black test pattern displays properly Verify the correct display file is selected For cinema connections verify the correct port is selected The display...

Страница 94: ...e Color Space field verify that correct value is selected An additional control panel is provided for fine adjustment of laser module But it is not necessary for normal operation You can find the info...

Страница 95: ...EN 60950 1 Information Technology Equipment Safety Part 1 General Requirements IEC EN62368 1 Audio video information and communication technology equipment Part 1 Safety requirements IEC EN 62471 5 2...

Страница 96: ...ctive 2011 65 EU on the restriction of the uses of certain hazardous substances RoHS in electrical and electronic equipment and the applicable official amendment s EU Directive 2012 19 EU on waste and...

Страница 97: ...ty too high 5003 Loss of ambient humidity data 6 7000 Real time clock 7001 loss of Real time clock data 7002 Real time clock data error 7003 Need to replace the battery 7 8000 Fan speed 8000 No Fan No...

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