Warranty Information
We take great pride in the quality, value and performance of our products and believe that it should offer
you trouble free operation throughout its lifetime providing you take care to follow the simple instructions
in this manual.
LIMITED WARRANTY USA
a)
CHAUVET provides, from the date of purchase, to the original purchaser, a 24-month limited warranty on all DMX products, a
12-month limited warranty on special effect fixtures and controllers and a 3-month limited warranty on items with an “NV”
prefix. This limited warranty covers manufacturing defects in material and workmanship only. At the time of service, the owner
will need to be able to provide evidence of date and place of purchase and serial number.
b)
CHAUVET does not cover damage or failure caused by abuse, misuse, faulty installation, improper maintenance, or any
repairs not carried out by CHAUVET.
c)
Items which are not covered by warranty are those considered as parts which are prone to failure due to general wear and
tear. For example – lamps, fuses, brushes and belts. Laser diodes carry a (90day) warranty. For foggers, see user manual.
d)
There will be no obligations or liability on the part of CHAUVET for consequential damages arising from the use of the product
or any indirect damages with respect to loss of property, revenue, or costs for removal, installation, or re-installation.
e)
For warranty service the product must be reported to CHAUVET to receive a unique RA# (returns authorization number) and at
that time you will be advised of where to send the faulty product.
f)
All shipping charges for returns should be pre-paid. If the requested repairs or service are within the terms of this warranty then
the item will be returned to you on completion without any charge. The unit must be in its original packaging with any original
accessories. CHAUVET will not be responsible or accept any liabilities for any loss or damage to additional items which are
sent with returned product.
g)
If this product is not covered under the terms of this warranty, CHAUVET will advise you of the costs to carry out any repairs
necessary and the unit will be shipped to you on receipt of payment for the work including the return freight charges.
h)
Please allow 2 to 4 weeks for return of your product. Under normal circumstances we try to ensure we carry out warranty
repairs within 5 working days. We cannot be held responsible for delays in shipping.
Title
First Name
Initials
Last Name
Address
Apt.
City State
Or
Province
Country
Zip Code
Or Postal Code
Date of Birth
Telephone # (include area code)
Date of Purchase
Purchase Price
(before tax)
Model
Serial #
Dealer City
Country
To return via fax:
954-929-5560
To return via mail:
CHAUVET U.S.A.
Warranty Registration
3000 North 29
th
Ct.
Hollywood, FL 33020 U.S.A.
