Troubleshooting
Backup Program Does Not Recognize the CP 3100
94
Backup Program Does Not Recognize the
CP 3100
If your backup application program does not recognize the CP 3100:
1.
Use the Windows Device Manager to determine whether the operating system has recognized
the drive. If the CP 3100 is recognized properly, it appears under the
Tape Drive
category.
If the CP 3100 was recognized, but native drivers are not installed, it appears under
Other
Devices
. The backup software supplies the necessary drivers for the CP 3100 and native
drivers are not required.
•
If the Device Manager shows the CP 3100, check the documentation that came with your
backup program to determine whether the program needs a particular driver to be installed.
•
If the Device Manager does not list the CP 3100, the CP 3100 may not be installed or config-
ured properly. Check your CP 3100 installation and configuration.
Removing the Hard Disk
If you need to remove the hard disk from the CP 3100, either to store it offsite or in the event of drive
failure, use the following procedure:
1.
Power-down the CP 3100.
2.
On the front of the CP 3100, push the slider in the direction of the arrow to release the latch
(see Figure 48 on page 94) and swing it out (see Figure 49 on page 95).
Figure 48.
Slider Arrow
Slider
