CCH® Elite Operation and Installation Manual (Model CCH1-HCE) Rev 1.0 3/2020
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Troubleshooting Guide
Symptom
Probable Cause
Solution
No/low inlet water flow
Solenoid valve does not properly open
Replace or rebuild solenoid valve. Check with dealer.
1/2” Inlet ball valve closed
Open the inlet ball valve.
Inlet strainer plugged
Clean inlet strainer.
Booster pump not running
See booster pump section.
Emergency Shut Off Valve in Closed position.
If ESV is stuck, lower gently to reset.
Insufficient chlorine in pool
Feeder empty
Refill hopper with CCH® tablets.
No/low inlet water flow
See No/low inlet water flow section above.
Clogged discharge line
Clean or replace discharge tubing and fittings. Refer to
cleaning instructions, page 19.
Clogged check valve
Remove and clean the check valve.
Clogged venturi
Remove venturi and clean. Refer to cleaning instructions,
page 19.
Excess chlorine in pool
ORP/chemical controller problem
Refer to the ORP Controller Manual.
Clogged basket
Clean grid basket. Refer to cleaning instructions, page
19.
Clogged 450 cut HCE bowl drain pipe
Break off excess scale from drain pipe or remove and
refer to cleaning instructions, page 19
Feeder overflow
Clogged discharge line
Clean or replace discharge tubing and fittings. Refer to
cleaning instructions, page 19.
Clogged venturi
Clean venturi. Refer to cleaning instructions, page 19.
Insufficient outlet suction
Excessive pressure drop on the venturi outlet. Check
with dealer.
ESV Failure
Replace ESV. Check with dealer.
