Common questions
What happens if more than one alarm triggers occur at the same time?
In situations where you are not the only person to carry a speech pendant (or
have access to a speech pullcord), it is not inconceivable that multiple alarm
triggers could take place at the same time. This is particularly so if people are
responding to the same emergency, e.g. a fire. The Castle Care-Call system is
specifically designed to handle such situations.
The first alarm trigger will initiate the emergency call(s). Once contact
has been made with the emergency contact, anyone who also raised an
alarm will be added to the existing alarm call, where all parties are able to
speak with each other. The Castle Care-Call system can support a total of
four simultaneous home unit/pendant/pullcord triggers in what is called a
‘conference alarm call’.
What happens if my speech pendant is out of range?
When you press the red button on the speech pendant it will go through a
sequence as it tries to make contact with the home unit. First you will hear two
beeps and see all three of its indicators flash. Then, only the red indicator will
remain on while contact is being made. If contact fails, the speech pendant
will keep re-trying for two and half minutes, after which time it will stop. If it
is possible for you to move closer to the home unit then you should try this.
Alternatively, wait for a short while and then try pressing the button again in
case short-term outside interference was causing the problem.
How do I know if my pendant or pullcord has a low battery?
In order to maximise battery life, pendants and pullcords remain completely
dormant until you use them to trigger an alarm. At this point, they not only
communicate with the home unit, but also check their battery status. If your
pendant or pullcord detects low battery power, it will:
• Display a flashing red indicator along with intermittent beeps, and
• Register the low battery alarm with the home unit.
If you are using a central monitoring centre, (once the alarm situation has been
dealt with) the home unit will automatically call the centre and report that you
have a low battery.
Note: If two or more speech triggers are involved in a conference alarm
call, only the first speech pendant/pullcord will be listed within the home
unit’s alarm log. This means that a low battery indication for the secondary
device would not be logged or reported to a monitoring centre. However, the
device itself would continue to show a flashing red indicator and produce an
intermittent beep.