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HOME UNIT RESET WARNING:
Please ensure that when you program the Home unit to call PRIVATE
individuals, that the user(s) are aware of the procedures to cancel hardwired
alarm calls and alarm calls made by either, the home unit, speech pendant
and speech pull cord.
After the recipient of the call has pressed the * (star key) to accept the alarm
call they MUST:
1) In the case of a hardwired alarm call made by the home unit
a) The recipient of the call MUST press the # key on their phone to reset the
home unit. If this is not actioned, the telephone line will remain open and your
telecommunications provider will charge you accordingly.
b) Arrange for the key holder to visit the property where the hardwired alarm
was made and reset the both the hardwired alarm device e.g. intruder alarm,
and check that the home unit has been reset.
2) In the case of an Alarm Call made by the home unit, speech pendant or
speech pullcord.
a) The recipient of the call MUST press the # key on their phone to reset
the home unit and / or speech pendant / pullcord. If this is not actioned, the
telephone line will remain open and your telecommunications provider will
charge you accordingly.
b) The individual who made the alarm call can reset the home unit and / or
speech pendant / pullcord by pressing the cancel button on the home unit and
then entering the 4 digit pin if programmed to do so.
If the home unit is linked to a monitoring centre:
1) In the case of a hardwired alarm call made by the home unit
The alarm call will go the monitoring centre who can then take the appropriate
action. (please check this bit) The operator has the ability to close down the
alarm call when finished.
2) In the case of an Alarm Call made by the home unit, speech pendant or
speech pullcord. This allows the operator to open a two way conversation and
to close down the alarm call when finished