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Escene SayHi ES290, User Manual

The Escene SayHi ES290 user manual is essential for getting the most out of your device. This comprehensive manual is available for free download on our website, providing detailed instructions and troubleshooting tips. Unlock the full potential of your product by downloading the user manual from manualshive.com.

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www.escene.cn/en/ 

Escene Communication 

                                                                                                                     

 

 
 
 
 
 

                                                                   

WS290 WIFI IP 

Innovative VoIP Phone User Manual 

 
 
 
 

 

 
 
 
 
 
 
 

                                                                     

 

 

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Summary of Contents for SayHi ES290

Page 1: ...www escene cn en Escene Communication WS290 WIFI IP Innovative VoIP Phone User Manual E Es sc ce en ne e C Co om mm mu un ni ic ca at ti io on n C Co o L Lt td d ...

Page 2: ...4 3 5 9 Using Hold and Recover Switch Calling Line 15 3 5 10 Transferring Calls 15 3 5 11 Using Mute 16 3 5 12 Do Not Disturb 16 3 5 13 3 way Conference 17 3 5 14 Voice Mail 17 3 6 Advanced Settings 18 3 6 1 Using the phone book 18 3 6 2 Using Call Logs 21 3 6 3 Peer to Peer 21 3 7 Keypad Setting 21 3 7 1 Language Setting 22 3 7 2 Message 22 3 7 3 Time Date 22 3 7 4 Ring Tone and Volume Setting 23...

Page 3: ...an 41 6 7 IP Strategy 42 7 Phone Book 42 7 1 Group 42 7 2 Contact 42 7 3 LDAP 43 7 4 Ban List 44 8 Phone Maintenance 45 8 1 Basic 45 8 1 1 HTTP Upgrade 45 8 1 2 FTP Upgrade 46 8 1 3 TFTP Upgrade 47 8 1 4 Default Setting 48 8 1 5 Reboot 48 8 2 Advanced 48 8 2 1 Log 48 8 2 2 Auto Provision 49 9 Password 50 10 WEB Other Settings or Information Appendix 50 10 1 WEB User 50 10 2 Multi Language 51 10 3 ...

Page 4: ...al voice processing technology high fidelity voice quality HD encoding HD Handset ensure clear realistic smooth communication c Senior Calling Ability 2 lines with double color GREEN RED LEDs Synchronously control or manage 2 calls Call queue Switch between lines Multi parties conference call transfer d All kinds of Phone Book It supports XML Personal Phone Book LDAP Enterprise Phone Book etc This...

Page 5: ...e part 2 of the bracket join to the lower holder Connect the Handset and optional Headset WIFI model didn t have LAN port Connect the Network and Power You have two options for power supply Your system administrator will advise you which one to use AC power adapter POE Power over Ethernet IEEE802 3af WIFI model didn t support POE USB Standard DC 5V NOTES Pls make sure your phone support POE featur...

Page 6: ...e AC power adapter Make sure the Ethernet cable and switch hub is POE compliant 3 Phone User Interface 3 1 Hardware Component Instructions The main hardware components of the WS290 IP Phone are the LCD screen and the keypad www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 7: ...n the idle feature UP Open the All CONTACT LOG DOWN Open the MISSED CALL RIGHT Open the RECEIVED CALL LEFT Open the DAIL CALL 7 C Key Cancels actions or rejects an incoming call and the other feature In the idle Open the Phone Status Diagnosis Press and hold 3 second to open Hardware Diagnosis MUTE MUTE feature is enabled if you press it while the conversation making on the phone 8 Functions Key C...

Page 8: ...nt failed to register c Account successfully registered d Account successfully registered and DND feature is enabled The DND icon also will display at the top right corner 5 Soft Key Area Labels automatically to identity their context sensitive features 6 Screen Top Icon The Screen Top Icon from left to right is Handset Hand on status Speaker Hand on status Headset Hand on status Call MUTE Missed ...

Page 9: ...ss OK or MENU System Settings Advanced Settings Password Default is Empty Network LAN Port Press LAN Port to login in to the menu Select Static mode Press Enter key Set the IP Mask GW DNS web port telnet port Press Save key to make it work Tips Network is changed press OK reboot PPPoE Setting Feature Operating Steps PPPoE Press OK or MENU System Settings Advanced Settings Password Default is Empty...

Page 10: ... information WPA WPA2 select the encryption mode AES TKIP Site list search site what you want to connect 4 Press site list choose one wifi network which the phone searched SSID SSID name BSSID the mac address of the WIFI network Channel the channel of the WIFI network use Type the type of the WIFI network Encrypt the encrypt of the WIFI network Signal the signal of the WIFI network 5 Press SSID se...

Page 11: ...een Authentication user the Authenticated users are matched with the SIP server The default With the same account Account the account matches with the SIP server extension number User pass word the user password matches with the SIP server SIP Server The primary SIP server all calls through this server Out Bound Server The out bound SIP server STUN Type Enable Disable STUN feature STUN Input STUN ...

Page 12: ...peaker button Place a call using a headset Put on your headset active Headset button so that the status light is Red and then do as using speakerphone 3 5 2 Anonymous Call You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone E g you want to call to consult some of the services but you don t want to be harassed Enable An...

Page 13: ...ll Calls up Missed calls down Received calls left and Dialed numbers right 2 Then press button NOTE You also can press the log to login this menu when in the idle 3 5 5 Making Calls to Contact You can also dial a contact from the Personal Phone Book Placing Calls to Contacts 1 Press MENU or OK button Phone Book you can select Personal Phone Book Enterprise Phone Book LDAP and Black List or press N...

Page 14: ... the Auto Answer feature 2 Auto Answer mode you can set in the MENU Function Setting Auto Answer Device Speaker Handset Headset When you use the Handset mode at this time you need to hands up the handset and then it can work at this status 3 Filter Groups Auto answer the coming call in this special groups 3 5 8 Ending a Call To end a call hang up Here are some more details Hang up while using the ...

Page 15: ...f you want to Then Put a call on hold Press HOLD button or press soft key Hold a line and switch to another line Press another Line button for the appropriate line Resume a call on current line Press Line button Release a call on different line Select the line want to release hold press the line so recovery NOTES Engaging the Hold feature typically generates music or a beeping tone A held call is ...

Page 16: ...es on a call but they cannot hear you You can use mute in conjunction with the handset speakerphone or a headset Toggle Mute on Press C button then the screen top and left will have a MUTE icon Toggle Mute off Press C button again then the button light off 3 5 12 Do Not Disturb You can use the Do Not Disturb DND feature to block incoming calls on your phone with a busy tone Can also be set to thei...

Page 17: ...onference in a active call 1 Press CONFERENCE button or CONF in an active call 2 Enter the third party number 3 After connected the third party press CONFERENCE button or CONF again establish a conference with held line 1 when one phone line is holding on and the other line is busy 2 Press CONFERENCE button or Press CONF Soft key 3 Press the held line s programmable button the 3 way Conference is ...

Page 18: ...in the idle or press MENU or OK button Phone book Enterprise Phone Book 2 Select Enterprise Phone Book press OK button 3 Press Find and input the name who you want to search 4 When you search the person you can dial it Personal Phone Book Add Contacts 1 Press Phone Book or press MENU button Phone book Personal phone book View All or press OK button Phone book Personal phone book View All 2 Select ...

Page 19: ...add group then press OK button 3 Use the navigation keys to select content press OK button to set and modify Group name name of the group 4 Press Save soft key to complete Modify group 1 Press DIR soft key or press MENU button Phone book Personal phone book View All or press OK button Phone book Personal phone book View All 2 Select the Modify group then press OK button 3 Select the group you want...

Page 20: ... button Phone book LDAP 2 Select LDAP press OK button 3 Press Find and input the name or number who you want to find from the LDAP server 4 When you search the person you can dial it Black List Add the Contacts 1 Press DIR in the idle or press MENU or OK button Phone book Black List 2 Select Black List press OK button 3 Press Add and input the name office number mobile number other number SIP acco...

Page 21: ...ys to view the call record or select Save key 3 6 3 Peer to Peer When all of the phone accounts were disable or not register it will be show this mode in the idle It can use by when the new workstation isn t have SIP server Peer to Peer Disable all of accounts or not register Make Call with Peer to Peer 1 Press OK or MENU button System Setting Advanced Setting SIP Account 2 Disable all of accounts...

Page 22: ... code in here Text Message Write down the Text Message in here 4 Select Text Message New Message 5 Input the receiver and write down message body and then press send to finish Message Inbox 1 Select Message Inbox 2 Select which one you want to check 3 You can press Enter to read or press Del to delete 3 7 3 Time Date SNTP 1 Press OK or MENU button 2 Press OK or MENU button System Setting Phone Set...

Page 23: ...custom ring and then press Save to make it work Volume Setting 1 Press OK or MENU button 2 Press OK or MENU button System Setting Phone Setting Volume Setting 3 Volume Setting Handset Speaker Headset Ring volume 4 Press Enter to adjust the volume and press Save to make it work NOTES For the Custom Ring Type you need to upload it from website 3 7 5 Searching Phone Book Accurate Search 1 Press MENU ...

Page 24: ...To obtain the IP address press the C key on the phone Enter the IP address e g HTTP 192 168 0 10 or 192 168 0 10 in the address bar of web browser on your PC The default user name is root case sensitive and the password is root case sensitive Main Interface Phone Status Here you can see as below information System Run Time Register Status Network Status System Information ITEM DESCRIPTION System R...

Page 25: ...ID Kernel Version Auto Provision Server URL TFTP Server IP 4 1 Net Work 4 1 1 LAN Port NOTE For the WIFI model it didn t have the LAN port but it can setting the LAN information Basic ITEM DESCRIPTION Network Connection Mode Network Connection Mode has DHCP Static IP PPPoE DNS Settings Select the DNS mode that you want www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 26: ...Web port to login the web page for example HTTP 192 168 0 200 88 It will take effect on next reboot Telnet Port The default Telnet port is 23 if you want to change it for example change it to 2003 You must input IP and Telnet port to login the manage page for example telnet 192 168 0 200 2003 It will take effect on next reboot www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 4...

Page 27: ...hest priority Paging1 Enable Disable Paging feature Group IP and Port Group IP and Port with Paging 4 1 2 PC Port Normally choose Bridge if you choose Router you need to input router IP address net mask Bridge Normally you should choose bridge feature it means that pc port and LAN port will share the same network Router Router feature is for the phone PC Port You must input IP address it s equival...

Page 28: ...oose the appropriate type of VPN VPN Server Addr VPN server s IP VPN User Name VPN user s name VPN Password A password be used for authentication OPEN VPN Upload the ovpn file to the phone VLAN Setting When using VLAN Setting option you can set several parameters as follow VLAN Setting Enable VLAN You can enable disable vlan for phone and pc www InternetVoipPhone co uk sales internetvoipphone co u...

Page 29: ... Account you will find the following parameters ITEM DECSRIPTION Enable You can choose on off to enable disable the line Account Mode You can choose VOIP PSTN but this model nonsupport PSTN If you need Pls contact us to buy another model that can supports PSTN www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 30: ...y server Outbound Proxy Server Put into the address with the outbound proxy server Secondary Outbound Proxy Server When the main out bound server can t work it also can use this secondary server Poling Interval Time Of Registration Poling Interval Time Of Registration default is 32 s NAT Traversal Defines the STUN server will be active or not STUN Server Session traversal utilities for NAT BLA Sha...

Page 31: ...ket to refresh the session during a call if it enable Session Timer The refresh session time interval Call Method This method include SIP and TEL DNS SRV Enable Disable DNS SRV Allow events Enable Disable Allow events Registered NAT Enable Disable Registered to NAT UDP Keep alive Message The phone periodically sends a UDP packet to keep the port active and to avoid the server to shut down the port...

Page 32: ...sable SIP encryption RTP Encryption Enable Disable RTP encryption Encryption Algorithm The encryption algorithm at this time we only have RC4 Encryption Key The key with encryption 6 Phone Setting 6 1 Basic ITEM DECSRIPTION Basic www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 33: ...g When there s coming a call or the phone is talking the second call will be in the queue Call Waiting Tone Select the frequency with the tone when call waiting DTMF The DTMF transmitted mode include RFC2833 Inband SIP Info Auto Fuzzy Search Fuzzy search someone with the phone book in the idle Phone Book Search Enable Disable the phone book search feature with accurate or T9 mode Call List Save Yo...

Page 34: ... update interval with SNTP Day Light Saving Time Enable disable the DST for the phone Time Format You can use 24 hour time format or 12 hour time format Date Format You can choose the appropriate time format Time Zone GMT You can select different time zone for the phone Manual Setting Setting time manually 6 1 2 Call www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 35: ...ode feedback to the server when you open DND function Flash Hook Time 800ms The time with the flash hook Called No Answer Time When it has coming call and enable this feature the caller will be request time out in the stipulated time Pound Send Method When you to use the code such as 28 123 or 23123 you need to set this feature RFC 2833 Play Load Default is 101 RTP Payload for DTMF Digits Telephon...

Page 36: ...ing the call will be transfer to others If No Answer If the phone was no answer the call will be transfer to others Ring Frequency The ring frequency with the VOIP Call Forward 6 1 4 QoS ITEM DECSRIPTION SIP QoS The range is 0 63 default is 26 Voice QoS The range is 0 63 default is 46 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 37: ...ult is Lv5 the range is 1 9 Speaker Phone Volume The speaker volume default is Lv5 the range is 1 9 Headset Volume The headset volume default is Lv3 the range is 1 9 Handset MIC Volume The handset MIC volume default is Lv3 the range is 1 7 Speaker Phone MIC Volume The speaker MIC volume default is Lv3 the range is 1 7 Headset MIC Volume The headset MIC volume default is Lv3 the range is 1 7 www In...

Page 38: ... highlight the desired one in theEnabled Disable Codes list and press the to move to the other list Jitter Buffer Type The type of Jitter Buffer is Adaptive or Fixed default is adaptive Min Delay The min delay range setting default is 60 Max Delay The max delay range setting default is 150 Normal Delay The normal delay range setting default is 120 Other Play Load Length The play load length settin...

Page 39: ...LF You can use the BLF feature to monitor a specific user for status changes on the phone Paging You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group Call Park You can use call park feature to place a call on hold and then retrieve the call from another phone in the system for example a phone in another office or conferenc...

Page 40: ... PHONE WITHOUT THE KEY YOU CAN IGNORE IT 6 5 Soft Key Soft Keys Soft key is the key with below display in the LCD You can change it for your mind to the other features in many all kinds of status As below example when you dialing with someone the LCD display soft key is Send Del Empty End Empty means nothing in it www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 41: ... ID Dial Plan ID IP The ip of a phone which you want to call Description Description with this dial rule Port Setting the Port with this dial rule default is 5060 Prefix The number which you need to press actually if you want to call the phone Called Insert Number There have two option Enable or Disable Position Which position you want insert the number Number Which number you want to insert Calle...

Page 42: ...eting 7 Phone Book The phone book including Group Contact LDAP and Ban list please review the following for more details 7 1 Group You can add edit and delete group in a phone book on this web page If you want to add a Group you just ought to click Add Group You can edit an existed Group by click You can delete an existed Group by click if you want to delete all Groups you just ought to click Dele...

Page 43: ...ou can download and save this contact to PC after you select 7 3 LDAP NOTES If you want to know more detail about LDAP pls find it in the office website to download the specific document HTTP www escene cn en As below figure is an example e g LDAP Name Filter sn s LDAP Number Filter telephoneNumber s Server Address 192 168 0 65 BASE DC ldap DC escene DC com User Name bb ldap escene com Pass Word e...

Page 44: ...www escene cn en Escene Communication 7 4 Ban List You can add edit and delete contact in a Ban List on this web page www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 45: ...e this contact to Contact after you select 8 Phone Maintenance 8 1 Basic NOTES Don t cut off the electricity or network cable when doing upgrade in the below ways 8 1 1 HTTP Upgrade You can upgrade the software kernel and configuration etc files by HTTP When using HTTP upgrade you can set several parameters as follow HTTP Upgrade Select a File Browse the software kernel configuration file which yo...

Page 46: ...e Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature Log Used for the administrator to find out or making sure the problem with this equipment All Config File All Config File includes Configuration Extern Log XML Phone book Enterprise Phone Book 8 1 2 FTP Upgrade You can upgrade the software kernel and configure files by FTP When using FTP upgrade you c...

Page 47: ... 3 TFTP Upgrade You can upgrade the software kernel and configure files by TFTP When use TFTP upgrade you can set several parameters as follow TFTP Upgrade Server IP The IP address of the TFTP server Filename Downloading from FTP server Software Upgrade Used for upgrading the software of the phone Kernel Upgrade Used for upgrading the kernel of the phone Configuration Used for updating backup the ...

Page 48: ... the phone will load to factory default setting on next reboot 8 1 5 Reboot You can use reboot option to reboot the phone 8 2 Advanced 8 2 1 Log This feature is use for the administrator to managing the equipment like debugging SIP etc If you need to catch a debugging Level you need to setup on this interface www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 49: ...disable auto provision by select on off Protocol Used for auto provision it includes TFTP HTTP FTP Software Server URL The server address of the auto provision Username Providing by provision server Password Providing by provision server Auto Download Software Used for auto download software from server Auto Download Kernel Used for auto download kernel from server Auto Download Config File Used f...

Page 50: ...ion Auto Provision Next Time Reset the Auto Provision Next Upgrading time AES Enable You can enable disable AES encrypt for auto provision AES Key The key of the AES Auto Provision Now Used for doing auto provision immediately 9 Password Here you can setting the administrator or user WEB password management Select your type If you login as an administrator you can modify both the user s and admin ...

Page 51: ...f the website page you can select the language in the below list 10 3 Note Tips In the right middle of the website page there is a Note tips in every function page Hope it can help you to know something about that www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

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