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For help with parts in need of repair, please contact
the CAPIEM Service Center.
Warranty Specifications
*
If in the course of normal use and in compliance with the
instructions for use, the company product you are using becomes
defective, please contact the sales location where you acquired
the product.
Ud & Eco Style
People Live in a Vivid/Fresh Way & Our Planet is Bursting with Life
JOIFA Standard Usage Period
“JOIFA Standard Usage Periods” was independently established
by the Japan Office and Institutional Furniture Association (JOIFA)
, in accordance with the spirit of the Consumer Product Safety
Act, as the periods, for which the products are suitable for use,
are adversely changed under specific conditions of use (Note).
These periods are different from the no-charge warranty periods
for the product.
Check the label attached to the product for the latest status of
the JOIFA Standard Usage Periods. It will be the end of the year
obtained by adding the (number of years in the) JOIFA Standard
Usage Period (for the product) to the year of manufacture.
(Note) Refer to the JOIFA homepage (http://www.joifa.or.jp/) for the
conditions of use for each product.
The warranty periods and the JOIFA Standard Usage Periods do not
restrict the customer’s legal rights.
As shown in the bathtub (shaped) curve above, for normal/usual
products, starting in the late stage of this period, trouble seems to
increase due to deterioration with age, etc. In that case, you would
continue to use the product with inspections and maintenance
and/or parts replacement. There are also cases in which we
recommend that you replace the product if it no longer complies
with the intended use.
* Warranties according to local law of trade applies.