
13-14
Troubleshooting
Chapter 13
– The PC’s parallel interface port may be disabled.
– Another hardware device or software application is attempting to communicate
with the same parallel interface port to which the MultiPASS is connected.
■
The BJ cartridge moves, but ink does not appear.
The orange protective tape may not be removed from the BJ cartridge.
• Be sure to remove the orange protective tape from the BJ cartridge before you install
it. (
1
p. 2-15)
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (
1
p. 2-13)
The nozzles on the BJ cartridge print head may be clogged.
• Refer to the flow chart (
1
p. 12-9) and clean the BJ cartridge print head if necessary.
(
1
p. 12-11)
The BJ cartridge or tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or tanks (
1
p. 12-8), and replace if
necessary. (
1
pp. 12-12, 12-15)
■
The printed output is not what you expected.
The printer cable may not be securely connected to the MultiPASS and PC.
• Check the printer cable connection. (
1
p. 2-7)
The printer cable may not be the correct type.
• Make sure you have the correct printer cable type. (
1
p. 2-7)
The printer cable may be too long.
• Make sure you have the correct length cable. (
1
p. 2-7)
For the following,
1
MultiPASS Suite User’s Guide:
– There may be a communication problem between the MultiPASS and your PC.
– You may not be using the correct printer driver.
– Another hardware device or software application is attempting to communicate
with the same parallel interface port to which the MultiPASS is connected.
– You may not have the best media type selected.
– Previous software settings may not be cleared.
■
Printout does not match paper size.
Paper may not be loaded and aligned correctly in the multi-purpose tray.
• Make sure the paper is loaded and aligned correctly. (
1
p. 2-17)
For the following,
1
MultiPASS Suite User’s Guide:
– The application’s page size and margin settings may be incorrect.
– The MultiPASS printer driver may not be selected.
n
If the BJ cartridge print head prints on the platen, clean the ink off the platen by launching
Notepad and setting the application to print 2 or 3 blank sheets of paper.
Содержание MultiPASS C555
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Страница 137: ...12 4 Maintenance Chapter 12 7 Close the document tray 8 Reconnect the power cord ...