
Chapter 13
Troubleshooting
13-7
T
roub
leshooting
Message
Error Code Cause
Action
CHECK PRINTER
CLEAR PAPER JAM
COLOR INK EMPTY
CONVERT CLR>B&W?
—
—
—
—
There may be an
obstruction that is not
allowing the cartridge
holder mechanism to
move.
The BJ cartridge may
be defective.
Printer malfunction
There is a paper jam.
The Color BJ tank in
the Color BJ cartridge
is empty or its ink may
have dried out.
The unit is confirming
that it is all right to
convert a color document
to black & white and print
it with the Black BJ
cartridge.
Check for a paper clip or
other small object, or that
the orange protective cap
and tape are removed from
the BJ cartridge. Check
also for a paper jam and
clear the jam if necessary
(
1
p. 13-4). Then press
Resume and start again.
Press Resume. Reinstall
the BJ cartridge (
1
p. 2-13)
and start again.
In either case, if the error
does not clear, try
unplugging the unit. Wait
several minutes, then plug
it back in. Also, try installing
a new BJ cartridge.
(
1
p. 12-12)
Contact the Customer Care
Center.
Clear the paper jam
(
1
p. 13-4) and reload
paper in the multi-purpose
tray. Press Resume.
Clean the BJ cartridge print
head (
1
p. 12-11). If the
message remains in the
LCD, replace the Color BJ
tank (
1
p. 12-15). The unit
will then print automatically
any faxes received in
memory.
Press
T
to convert the
color document to black &
white and print, or press #
to cancel.
Содержание MultiPASS C555
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Страница 137: ...12 4 Maintenance Chapter 12 7 Close the document tray 8 Reconnect the power cord ...