CHAPTER 5 TROUBLESHOOTING
14. Mechanical Feed Mode
15. Recovery of Log Files
The Windows version of the software
for this machine collects log files of user
usage status information, and is equipped
with a function for recovering these log
files.
Although it is not part of the service
mode using the service tool, this machine
is equipped with a mechanical feed mode
for checking the state of the feed transport
without using a computer. You use this
mode as necessary. Note that you should
not disclose this mode to users. Press the
buttons on the control panel in the
following sequence to enter mechanical
feed mode.
Since the log files are designed to be
useful for resolving problems, the user
may be asked to do the operation to
recover the files.
The following gives an overview of the
log files and the procedure for recovering
them.
Entering mechanical feed mode
Types of information
While holding down the Start button,
press the power button until the lamp
lights up, and then immediately release
the button, and then press the button
one more time after the lamp flashes
three times. Upon entering this mode,
the lamp flashes continuously. Once
you have entered the mode, release
the Start button. The timing when you
are able to enter this mode is short,
and you might fail. You should try
again until you enter the mode. It is
better to use a computer if available.
1) User operations
2) Errors
3) Settings
4) Debugging (note that this excludes
default settings)
5) Latest information when recovering the
files
Recovery procedure (refer to Figure 5-245)
1) Open the Advanced screen for the
scanner, and click the [About] button.
2) Click the [Log File Settings] button in the
About screen.
3) Click the [Execute] button in the Log File
Settings screen.
Feeding paper
4) The Save Settings screen is displayed.
Select the appropriate location to save
the files.
While the machine is in this mode,
place paper and press the Start button
to begin feeding the paper.
5) The files are saved with [xxx.dat]
attached.
Exiting mechanical feed mode
Hold down the power button
continuously until the lamp stops
flashing. This is the same as turning
the power off normally.
Note:
[Full]
Setting
On the Log File Settings screen, the
type of log file can be set to [Full] or
[Mini]. The default setting is [Mini].
If you need the [Full] information, set to
[Full] and click the [OK] button. Then,
perform the steps to reproduce the
problem and perform the recovery
5-22
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CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION