Canon BJC-70, Руководство пользователя

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Chapter 8 Troubleshooting
117
Problem See page
Windows Problems ................................................................................ 137
Printer does not print or prints garbage......................................... 137
Cannot print from file menu ............................................................ 137
Printer does not print from Windows (but does print
from MS-DOS)....................................................................................
138
Output is not as expected ................................................................. 138
Fonts do not print as smoothly rounded characters..................... 138
Extra characters appear on the page ............................................... 139
Cannot print file sent from remote computer................................ 140
Color matching feature does not work........................................... 140
Colors do not print in WordPerfect 5.2 for Windows .................. 140
Multiple copies do not print ............................................................ 140
Large gaps appear between text or graphics ................................. 141
Error occurs during Visual Guide installation .............................. 141
Control array error occurs when installing the Visual Guide..... 142
In WordPerfect, the BOX prints but the text does not.................. 142
When printing large characters (above 48 pt), text is missing
within words .....................................................................................
142
Print Manager problems occur ........................................................ 143
Clearing Paper Jams .............................................................................. 144
If you have a problem with your printer and you cannot resolve it by
referring to the information in this chapter, contact the Canon help desk at
1-800-423-2366
(U.S.A.) or 1-800-263-1121 (Canada). The staff at the help
desk is trained in the technical support of Canon’s products and should be
able to help you with your problem. If your printer requires service, the
staff at the help desk can provide you with the telephone number of your
local Canon Authorized Service Facility (ASF).
N
Attempting to repair the printer yourself may void the warranty.
Before contacting Canon, make sure you have the following information:
❏
Product name
❏
Serial number
❏
Place of purchase
❏
Nature of problem
❏
Steps you have taken to solve the problem and the results
Troubleshooting