Cannon product is proudly prepared by Sampford IXL Pty
Ltd of 421 Smith Street, Fitzroy, VIC 3065,
phone 1300 727 421.
1. S
ampford IXL products come with guarantees that do
not exclude the following consumer entitlements under
the Australian Consumer law:
a. re
placement or refund for a major failure and
compensation for any other reasonably foreseeable
loss or damage; and
b. to
have the goods repaired or replaced if goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
2. S
ampford IXL warrants that your product and related
supply will be free from defects in materials and
workmanship during the warranty term.
Your warranty term is 3 years, (10 years on the heat
exchanger parts only), commencing from the date of
purchase. Sampford IXL acknowledges this product
requires professional installation and product removal is
hazardous to consumers. Accordingly any necessary
inspections and services will be carried out on site.
You should not attempt de-installation.
3. S
ubject to Point 1, Sampford IXL will repair any defects
in materials and workmanship during the warranty
term and if the product is deemed irreparable provide
a replacement of an equivalent current model where
the balance of the warranty period from the original
date of purchase will take effect.
4. T
o the fullest extent permitted by law and subject
always to Point 1, Sampford IXL will not be liable for:
a. a ny loss or damage arising from loss of use, loss
of profits or revenue; or
b. fo
r any indirect or consequential loss or damage
resulting from any breach of this warranty
against defects.
5. D
efective Sampford IXL products may be repaired
using refurbished parts or if required, completely
replaced by a refurbished product of the same type.
Limitations to Your Cannon Warranty
6. Subject to Point 1, this Warranty:
a. w ill only be provided to the original purchaser
where the original purchase was made from a
Sampford IXL Authorised Dealer or reseller and
proof of such purchase can be presented at the
time of service;
the product is attributable to misuse, abuse,
accident or non-observation of the manufacturer’s
instructions. This product must be used in
accordance with the manufacturer’s instructions;
d. w ill not cover faults due to normal wear and tear
with reasonable use nor consumable components
such as globes, filters, glass items, etc;
e. w ill not cover any damages or problems caused to
this product by natural forces eg. storm, fire, flood,
and earthquake; or by intrusion or accumulation
(or both) of foreign matters eg. dust, soil, and
moisture. Sampford IXL recommends that you take
out appropriate insurances to protect your product
to this end;
f. w ill not apply if this product is installed in a mobile
dwelling eg. caravan or boat;
g. w ill not apply if this product is removed from the
location where it was first installed;
h. is immediately void if the serial or model number
label is removed or defaced;
i. i s immediately void if the product is serviced or
repaired by a unauthorised/unqualified personnel;
j. co vers use of this product for domestic use only;
k. will not be restarted or extended upon repair or
replacement of the product or a part.
How to Make a Claim Under Your Cannon Warranty
7. To make a claim under this Warranty you will need to:
a. c ontact Sampford IXL service department on
1300 727 421 or aftersalesservice@sampfordixl.
com.au to provide details and register your claim
enabling a Sampford IXL assessment;
b. submit proof of purchase with your claim
eg. tax invoice or purchase receipt;
c. w here a property has been constructed by a
builder/developer and it is fitted with Cannon
products, please submit proof of purchase by way
of the certificate of occupancy, with your claim.
8. Sampford IXL will contact you to make arrangements
for service on site.
9. S
ubject to Point 1, you will be responsible for any
costs relating to the provision of your product to a
Sampford IXL Authorised Service Dealer.
10.Subject to Point 1, in the event you live more than
Cannon Power Flue | 3
WARRANTY
This Warranty against defects for your newly purchased
b. o nly applies to Sampford IXL products purchased
in Australia from a Sampford IXL Authorised Dealer
or reseller and installed by a qualified person
where a Certificate of Compliance in accordance
with State/Territory laws is provided;
c. w ill not apply where the defect in or failure of
50 km from a Sampford IXL Authorised Service Dealer
you may be subject to travel or transport costs to
facilitate the repairing or replacement of your
Cannon product.
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