MW8 & MotionWare User Guide: Issue 1.2.1
Page 70
Appendix B
– FAQ & Troubleshooting
What does ‘No data integrity
check’ mean?
The data is protected by a security key which is generated when
the data is originally downloaded. Any changes to the data after
the download (e.g. data corruption, tampering, editing, daylight
saving adjustment) will result in the data integrity check failure. If
a deliberate change has been made, the warning can be safely
ignored. The original data can be restored if required following
any deliberate edit.
Will I lose my data if I fit a new
battery?
The MotionWatch uses non-volatile memory so any data stored
will not be lost if the battery is removed or replaced. Note that
the MotionWatch will automatically shut down when the battery
voltage is low to prevent erroneous data. Always try to download
data BEFORE fitting a new battery. If this fails, fit a new battery
and then download immediately to prevent data loss.
The MotionWatch is not
recognised or will not
communicate:
Ensure that the battery has sufficient charge. If the battery has
run down, the watch will not be recognised when attached to the
USB port. Disconnect from the USB and remove then
refit/replace the battery (see maintenance section for details of
battery changing).
Wait at least 1 minute before re-fitting the
battery and observe the correct start-up sequence.
Some types of Micro USB cable will not make a positive
connection
– please use the cable supplied.
Occasionally the cable connector may become damaged
or worn
– try a new USB cable.
The software offers to update
the MotionWatch firmware
–
what does this mean?
The MotionWatch Software is shipped with the latest device
operating firmware. If the software detects that any MotionWatch
has older firmware, it will inform you that an update is available.
It is recommended that firmware updates are applied to ensure
that you benefit any improvements to the device (see
maintenance section for details of battery changing).
What are the potential effects
of Electromagnetic
interference?
The MotionWatch system was designed to minimise the effects
of external EMI upon the device and to minimise the effect upon
the environment from the device. The system conforms to the
appropriate standards with respect to EMI performance (see
Appendix
C5 - EMC Declaration and Guidance
). In cases
where strong EMI does affect the MotionWatch, the device will
recover with no user intervention.
Can I change the Watch Strap?
Yes
– see Appendix
A7 - MotionWatch Strap
above.