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ENCORE GROUND Rev. 1 2021-10

www.cafection.com 800-561-6162

SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground

3.3

Internal View

Filter paper

Ground coffee
canisters

Soluble mixing
chamber

Brew group

Spout

Internal
waste bin

Main board
(see section 3.6)

COM connection

Fan

Coffee

Hot water

Soluble products
#1 and #2

Soluble
canisters

Overflow cup

Содержание Encore Ground

Страница 1: ...ured by Cafection Ventures Inc 2355 avenue Dalton Qu bec Qu bec G1P 3S3 Canada Tel 800 561 6162 Fax 800 463 2739 service cafection evocagroup com www cafection com EG1703CMINSA Revision 1 2021 10 Imag...

Страница 2: ...stallation Requirements 17 4 1 1 Operating Environment 17 4 1 2 Power Supply 17 4 1 3 Water Supply 17 4 1 4 Tools Required 17 4 1 5 Clearance 17 4 2 Specifications 18 4 2 1 Canisters Capacities 18 4 2...

Страница 3: ...Next Playlist Sub Tab 54 6 7 3 Video Storage Sub Tab 54 6 7 4 Screen Saver Sub Tab 55 6 8 Audits Tab 56 6 8 1 Permanent Sales Count 56 6 8 2 Erasable Sales Count 56 6 8 3 Users Sales Count 56 6 9 Gen...

Страница 4: ...ESHOOTING 74 10 1 Warning Messages List 74 10 2 Error Messages List 75 ANNEX 1 FULL MAINTENANCE SCHEDULE 77 ANNEX 2 MONTHLY MAINTENANCE SCHEDULE 78 ANNEX 3 WEEKLY MAINTENANCE SCHEDULE 79 ANNEX 4 WASTE...

Страница 5: ...or its intended use This equipment contains hot water Never move it when full This brewing equipment is intended for indoor use only 1 3 Power Supply Always use a grounded 120 VAC 60Hz socket outlet r...

Страница 6: ...The following circumstances will void the warranty policy Use of substitute parts not manufactured or approved by Cafection Improper installation or operation of the equipment Abuse or neglect includ...

Страница 7: ...identical or equivalent parts if warranty is applicable Only warranted parts are authorized for return Cafection suggests keeping replacement parts on hand The warranty covers regular shipping only O...

Страница 8: ...on com 800 561 6162 8 SERVICE INSTALLATION MANUAL for Cafection s Encore Ground 3 REFERENCE DRAWINGS 3 1 External View Drip tray grill Drip tray Back splash Touch screen Door lock Metal door Plastic f...

Страница 9: ...10 9 www cafection com 800 561 6162 SERVICE INSTALLATION MANUAL for Cafection s Encore Ground 3 2 Rear View Water tank Outlet valve Water inlet Electric box Back panel Leveling glides Overflow tray An...

Страница 10: ...afection s Encore Ground 3 3 Internal View Filter paper Ground coffee canisters Soluble mixing chamber Brew group Spout Internal waste bin Main board see section 3 6 COM connection Fan Coffee Hot wate...

Страница 11: ...62 SERVICE INSTALLATION MANUAL for Cafection s Encore Ground 3 4 Brew Group Assembly Brew chamber Cylinder Piston Coffee spillway Aluminum frame Wheel Manufacturing date on the back Funnel Yoke Refere...

Страница 12: ...e to brew to the appropriate strength At the end of the pause time there will be one shot of water to clean the brew chamber Step 3 Descent of the Piston The descent of the piston creates a vacuum all...

Страница 13: ...mponent on this main board 3 6 Main Board J11 MDB port Coin changer bill acceptor card reader J12 Thermostat board J22 Numeric input switches J14 COM port Link to touch screen computer option 2 J21 CO...

Страница 14: ...allows the user to reset several settings back to factory configuration passwords and drink settings LEDs light up to indicate the following statuses DS1 Power 5V OK DS15 Low water level DS13 Brew gro...

Страница 15: ...d when servicing Access the hot water tank by removing the back panel See images below for tank lid details See section 8 4 for preventive maintenance Heater safety switch Water level switch float Hea...

Страница 16: ...ing temperature can also be taken manually by ordering a cup of hot water and measuring its temperature with a thermometer There may be a slight difference from the tank reading This is normal If the...

Страница 17: ...ine branched off a larger line An easily accessible shut off valve up stream of the unit is highly recommended for ease of installation Cold tap water pressure should be at least 20 psi and no more th...

Страница 18: ...s 4 2 1 Canisters Capacities Each coffee canister 1 25 lbs 0 57 kg Total 2 5 lbs 1 14 kg Each soluble canister 1 25 lbs 0 57 kg Total 2 5 lbs 1 14 kg 4 2 2 Water Tank Capacity 0 8 gallon US 3 0 L Wate...

Страница 19: ...sories need to be installed on the equipment Those were placed inside the machine for shipment Here is a list of all accessories and parts you should find in your machine In the machine 1 Internal Was...

Страница 20: ...create variations in product delivery 1 Open the brewer s door and place a level on a flat surface e g internal waste bin shelf 2 Adjust the four 4 threaded leveling glides of the equipment to reach...

Страница 21: ...is not properly in place the switch will be activated and the unit will automatically shut down sensing an overflow situation The computer screen will stay ON showing an error message It is important...

Страница 22: ...sediment from a new installation gets in the equipment 2 The incoming water supply must have a shut off valve connected in line Water supply should be a plastic 1 4 or 3 8 outside diameter dedicated...

Страница 23: ...s power cord and remove it from its transport socket Discard the transport water tank safety part recyclable The transport water tank safety part keeps the float out from moving during transport Water...

Страница 24: ...er to fill it 4 Do not overfill the canisters Removing only the cap of the canister to fill avoids cross contamination Using a step stool will facilitate the filling of each canister Cafection does no...

Страница 25: ...per Install button and follow the instructions on the screen The brew chamber will not lift up if the switch does not detect any filter paper 4 Pass the filter paper under the left guide bracket of th...

Страница 26: ...e brewer s door and remove the front pannel 2 Insert the chute base inside the chute hole of the cabinet 3 Insert the waste chute into the chute base 4 Install the front panel by aligning its metal br...

Страница 27: ...er and Bill Acceptor Optional The Encore Ground software and hardware are tested and developed using CoinCo products Cafection recommends using the same brand for complete compatibility The following...

Страница 28: ...steps 1 Select a beverage 2 Define beverage options blend strength size and milk if applicable 3 Brew 1 Select Beverage 2 Select Beverage Options Blend Strength Size and Milk if applicable Option may...

Страница 29: ...nd Rights Management in the Admin sub tab under System tab see section 6 6 5 An extended base is required to use a carafe on the Encore Ground Carafe mode is always free and each drink is counted as a...

Страница 30: ...modified by changing the amount of water in the beverage 1 Select Iced Coffee 2 Fill a 12 oz cup with ice and place it on the cup holder Press on the Next button on the screen 3 Select the blend and...

Страница 31: ...h screen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily To activate this selection keyboard customers need to press any of its keys Using th...

Страница 32: ...system settings access Level 3 users have access to all tabs and sub tabs in Service mode with the exception of the Audits tab and the Admin sub tab Factory password for this level tech Level 4 For ad...

Страница 33: ...Free Vend is not activated When Free Vend is enabled the coin bill and card payment devices will automatically be disabled 3 This button is used to rinse the brew group the soluble powder whipper cham...

Страница 34: ...yet on the list The owner of the coffee brewer must confirm the order thereafter For more help press the icon 9 This button gives access to the Products Levels interface The user first needs to estima...

Страница 35: ...alphanumeric keyboard will appear when clicking the text box 2 Unit model 3 Software version of the computer 4 Operating system version on computer 5 Serial number of the coffee brewer Correct serial...

Страница 36: ...ted to the network Cell Modem no link Cellular modem link is activated but the network is not functioning Cell Modem link OK Cellular modem link is activated and coffee machine is connected to the net...

Страница 37: ...board inside the brewer s door see section 3 6 and select the Recipes tab 6 5 1 Blend Sub Tab The customization sub tab allows the user to edit blends name or label For each blend it is possible to d...

Страница 38: ...This section allows to use switches to enable or disable each size for the recipe Use the first text field to set the text displayed on the cup size buttons Use the second text field to set the price...

Страница 39: ...he recipes are time values The water quantity values represent the amount of time the dispensing water valve is opened The coffee or soluble quantity values represent the amount of time the motor is r...

Страница 40: ...water Ideal for recipes with high water and coffee volumes Cycle 3 270 water units and more Double brew cycle The machine splits the water and ingredients quantities in half to perform two 2 separate...

Страница 41: ...les There is no individual setting table per recipe 6 5 4 Set Price Quick Settings Sub Tab 1 1 2 2 3 4 1 This section is used to select desired cup size Slide the coffee cup icon from 7 oz to 20 oz 2...

Страница 42: ...used to lock recipes on selection screen when a rinse is due 5 This field is used to set the quantity of coffee drinks to brew before showing the Waste Bin Full alert To disable this alert set the val...

Страница 43: ...een ordered the most on the selection screen 14 This toggle bar is used to enable or disable the milk option on selection screen for all drinks if applicable Deactivate toggle left to remove the milk...

Страница 44: ...for demo presentations The user can go through drink selection and no coffee will be dispensed 4 This button is used to configure the coffee brewer during the initial setup It provides installation ti...

Страница 45: ...rgy Saving schedules Free Vend schedules maintenance data and machine users list A Restore Backup button will appear under this one if a backup file has already been created This button is used to res...

Страница 46: ...e Energy Saving Schedule interface This interface is used to plan sleep periods reducing the brewer s electricity consumption By pressing the and buttons the user can set the time frames during which...

Страница 47: ...Mode 11 This button gives access to the Maintenance interface This interface displays the maintenance counters in which each use of a component is recorded The components requiring maintenance are hi...

Страница 48: ...e the checkboxes on the left to select the desired connection Wi Fi Wireless Network To connect the brewer to a wireless network Wi Fi check the Wi Fi box and select the desired network in the list Ad...

Страница 49: ...t service cafection evocagroup com The modem is a small PCB located on the motherboard inside the touch screen assembly A SIM card is in the modem Never remove parts from the motherboard If there is a...

Страница 50: ...date Sub Tab The connected brewer automatically looks if a software update is available online Follow the instructions displayed to update the brewer A Wi Fi hotspot can be provided from a mobile devi...

Страница 51: ...om 1 to 9999 for a minimum security a PIN of 4 digits is recommended Check the box for each authorization that needs to be granted to this user Press on Save and save changes If at least 1 user is cre...

Страница 52: ...used to enter Service mode If the passwords have been changed lost or forgotten a general reset must be performed Performing a general reset will reset all drink recipes settings and passwords but not...

Страница 53: ...rent Playlist Sub Tab The Current Playlist sub tab allows to edit the main playlist 1 This checkbox is used to enable the current playlist 2 This field is used to change the name of the playlist 3 Lis...

Страница 54: ...o become the current playlist at a specific time Parameters are the same as in the Current Playlist sub tab However a start date and time must be set 1 Set the start date and time using the calendar 2...

Страница 55: ...ion means it is selected 2 This checkbox is used to enable or disable the Screen Saver feature If a blend s name has been modified in the Blend sub tab see section 6 5 1 this name will automatically b...

Страница 56: ...been erased It also records the total sales free vends and vends in cash value To reset the Erasable Sales Count press on the Erase button 6 8 3 Users Sales Count This counter records the quantity of...

Страница 57: ...and network data will remain unchanged 1 Open the brewer door and access the buttons inside the door 2 Counting from left to right slowly press the black buttons in that specific order first 1st fift...

Страница 58: ...be specified on the screen BE CAREFUL Water is VERY HOT 7 2 Cleaning Sanitizing Button This button is used to clean and sanitize the brew group using the appropriate products Regular sanitation treatm...

Страница 59: ...nitizing ensures the customers health safety by killing bacteria remaining on the surfaces after cleaning There are two 2 sanitation methods 1 Chemical antibacterial treatment 2 Hot water treatment be...

Страница 60: ...nd instructions outlined in this manual must be followed to honor the warranty ensure consistent product quality and maintain a high level of health safety All parts must be visually inspected upon ea...

Страница 61: ...all food soils thoroughly dry with a clean soft cloth Non food contact parts to be verified and cleaned Plastic top lid Cabinet optional Metal surfaces Plastic door Touch screen Drip tray Waste bin P...

Страница 62: ...sted in accordance to the size of the waste bin in the Settings sub tab under the System tab in Service mode see section 6 6 1 How to empty the cabinet s waste bin 1 Open the cabinet s door below the...

Страница 63: ...r and the disk then twist off the whipper base 3 Clean all parts and gaskets with hot water Use the small brush for tubes if necessary 4 Air dry completely 5 Reinstall all parts in reverse order 6 Ord...

Страница 64: ...een Water is VERY HOT Crush hazard Handle the brew group cautiously Brew Group Assembly Frequency monthly or every 1 000 cycles In order to maintain optimal performance of the brew group assembly it i...

Страница 65: ...the mechanism and altering the taste of the beverages Please refer to the section 7 2 of this manual for sanitizing instructions 7 8 3 Fan Frequency quarterly or as needed Visually inspect the fan lo...

Страница 66: ...ill extend the life of the coffee machine and deliver a consistent high quality beverage The preventive maintenance schedule and instructions below must be followed to honor the warranty 8 1 Preventiv...

Страница 67: ...nit Cafection will completely clean and replace all parts requiring maintenance including the screen and seal the cylinder and the piston seal The cleaned brew group will be returned with a one 1 year...

Страница 68: ...accumulate in the brew chamber If it drips all night the first coffee of the morning will be lukewarm The leakage may also cause the brew chamber to flood WARNING Water is VERY HOT Removing and Instal...

Страница 69: ...safety switches may also need to be replaced Use a scale remover product such as Scale Kleen by Everpure See the manufacturer s instructions for more details The float the heater switch and the water...

Страница 70: ...ying the tank Make sure a bucket of a minimum of 0 8 gallons 3 L suitable for holding hot water is available 1 Turn off the brewer and unplug it from the electrical outlet 2 Cut off the main water sup...

Страница 71: ...n the water level switch s arm with a cable tie tie wrap to keep the float still during transportation Do not overtighten as this may damage the switch The purpose of this operation is only to keep th...

Страница 72: ...the hose support bracket from the right side of the brew group assembly 6 Support the brew group assembly by holding the aluminum frame on the right side of the brew group assembly 7 With the left ha...

Страница 73: ...plug the connections clockwise from the top left corner MDB Port J11 if coin changer bill acceptor or card reader Main board J12 J18 J27 J2 J19 J3 J6 J14 J21 J22 5 Unscrew the four 4 plastic 1 posts 6...

Страница 74: ...mode see section 6 6 1 If the option Lock recipes when rinse is due is activated in the Settings sub tab coffee based recipes will be temporarily disabled on the selection screen The warning notice w...

Страница 75: ...Temp Sensor Defective short circuit The water tank temperature probe is defective due to a short circuit see section 3 7 Brew Group Starting Position Switch Error The brew group failed to detect its s...

Страница 76: ...s adequate between 20 and 80 PSI If the machine uses a waterline filter it might be worn out and needs to be replaced Press on the Restart Filling button on the error screen to restart the tank fillin...

Страница 77: ...T DIFFERENT CYCLES Check replace the outlet valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafection s Brew Group Exchange Program Replace the whipping mot...

Страница 78: ...valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew group via Cafection s Brew Group Exchange Program Replace the whipping motor s 25 000 cycles Delime the water tank ou...

Страница 79: ...group with a commercial urn cleaner PREVENTIVE MAINTENANCE SCHEDULE AT DIFFERENT CYCLES Check replace the outlet valves Check replace the water filter 10 000 cycles 5 000 cycles Replace the brew grou...

Страница 80: ...afection s Encore Ground Annex 4 ANNEX 4 WASTE CHUTE POSITION 2 1 2 Minimal clearance 15 1 4 9 1 4 6 3 8 4 1 4 4 7 8 7 1 4 14 7 8 Leveling glides 4X COUNTERTOP COUNTERTOP CHUTE HOLE WALL WALL HOLE EDG...

Страница 81: ...ound ANNEX 5 REQUIRED CLEARANCE Annex 5 11 1 2 Width 9 1 4 Between foot 6 For filling 38 1 8 Required clearance 6 6 23 1 2 Required clearance 32 1 8 Height 24 1 2 Depth 15 1 4 Between foot 2 1 2 6 Doo...

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