ENCORE GROUND Rev. 1 2021-10
www.cafection.com 800-561-6162
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Ground
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2 WARRANTY
2.1
Warranty Policy
Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge,
free from all defects and faulty workmanship. The following warranties and conditions are
applicable:
• All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat
and tank float) are warranted against material defects for a period of 90 days from the date
of shipment.
• All remaining parts of the brewer are warranted against material and workmanship defects
for one (1) year from the date of shipment.
All warranted parts, services and returns must have prior authorization from Cafection. Please
contact Cafection’s Customer Service at 800-561-6162, ext. 310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Cafection.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Cafection due to improper
packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Cafection.
2355, avenue Dalton, Québec (Québec) G1P 3S3
Tel.: 800-561-6162 - Fax: 800-463-2739
[email protected]
Customer Service Business Hours (EST):
Monday to Thursday: 8 am to 8 pm
Friday: 8 am to 5 pm
