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xGenConnect Installation and Programming Guide
• Web Access Passcode must not be 00000000.
• Web Access Passcode must be from 4 to 8 digits.
• User Name must be entered with a space between the first and last name
and with correct capitalization.
• If connected by Wired LAN, check the cable is plugged in and that the
connection is working.
• Check Settings > Network > Enable UltraSync is ticked.
• Check that your mobile device has access to the internet (e.g. open a web
browser).
• Check the UltraSync servers are correct under Advanced > UltraSync:
- Ethernet Server 1
– eu1.ultraconnect.com:443
- Ethernet Server 2
– eu1.zerowire.com:443
- Wireless Server 1
– eu1w.ultraconnect.com:8081
- Wireless Server 2
– eu1w.zerowire.com:8081
• Power cycle connected equipment including xGenConnect and customer
supplied router(s).
Method 4: NXG-1820 Keypad
The NXG-1820 is able to access all panel programming features with a valid
installer code.
1. Press Menu, Installer PIN, ENTER, go to Program.
2. Scroll through the menus using the up and down buttons. Refer to
3. Press an item to go down a level or to select an option. Press the back arrow
to go up a level or to cancel without saving.
4. Repeatedly press the back arrow to return to the main menu.
Note:
NetworX keypads (including NX-1820) have no access to xGenConnect
programming menus.
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