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Courtesy Service

When activated, the Courtesy Service
answers callers to the system automatically

with a greeting. This is available on

2+6, 3+9

and

4+ 12

systems. Lines must be

programmed for the Courtesy Service feature

by your BT engineer.

When a call rings in day service,

if

not

answered manually within a programmed

time,

30

seconds is default, it is automatically

answered with the following message

"Thank

you. Your call will be dealt with. Please hold. "

Caution

Even if a caller hangs up, the call will be
'held' by the system until it is either picked
up internally or the system times out  (this
time is  programmable in day service from the
default  setting  of

3

minutes).

A

different message is returned to callers

when the system is in night service:

'Thank

you. There

is

no-one here at the moment. Please

call back again during office hours.

'

If not

answered within

30

seconds, it is cleared

down.

When the call is automatically answered and

the message is being returned, it continues to
ring as an incoming call until it is answered
by an extension or the call is automatically
cleared down by the system.

Your BT Engineer may change the

programming of the following Courtesy
Service timers for you:

(1)

the time during

which a call will ring before being answered
by the Courtesy Service

(2)

the time after

which a call is cleared down if not picked up
internally (see the

Caution

above).

NOTE:

This feature may not be available on

all systems.

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Содержание Revelation

Страница 1: ... BT Revelation Owners handbook IIncludes ISDN2 Option I ...

Страница 2: ......

Страница 3: ...e time and date 10 Assigning extension names 10 Call back messages 11 Advisory messages 11 Changing advisory messages 12 Using your Systemphone with a headset 12 Telephone basics 13 Telephone feature code list 13 Using the features 13 Making and answering calls 14 Holding and transferring calls 14 Callfeatures 15 Redial 15 Call pick up 15 Conference 15 Call back 15 Camp on busy 15 Park 15 Main pro...

Страница 4: ...chine with your BTRevelation 25 BT s Network Services 26 Send MF digits tones 26 Forward recall 26 Soft key option 26 Using Caller Display Service CDS 27 Call restrictions 29 Extensions access to outgoing lines 29 Classes of Service 29 Courtesy Service 31 Using the voice module 32 Dialling through to an extension external callers 32 Voice Module Programming 32 Auto answer 33 Retrieving recorded me...

Страница 5: ...ne Presentation COLP Connected Line Restriction COLR Multiple Subscriber Numbering MSN Direct Dialling In DDI Help Help Systemphone tones and lights ISDN Access Unit Glossary Index Revelation Programming Details Exchange linefacilities Call barring ISDN Systemwide 100 and Personal 10 Speed Dial Numbers record Systemwide 50 and Personal 10 Speed Dial Numbers record Hints and tips boxes In this hand...

Страница 6: ... using the BT Revelation System and its features with either a Systemphone or an ordinary telephone It also explains how to program features and facilities on your Systemphone A summary of this information is found in your Systemphone user guide This handbook is divided into sections which are intended to help you find your way around your BT Revelation system with the minimum of effort The Basics...

Страница 7: ...ice more at two minute intervals and will then cancel The phone will not ring if Do Not Disturb is set Alarm calls must be set daily To review the alarm dial the code 75 Dial to delete the time Going on hook will not affect the time set NOTE The ability to review and delete the time may not be available on your system If this is the case when an alarm call is set dialling 75 automatically cancels ...

Страница 8: ...ess Display 16 programmable keys lights The features Illustrated are pre programmed To reprogram these keys press press the key to reprogrammed dial the feature code see Systemphone feature code list and press HANDS FREE Do not program the same feature on more than one key You may use a feature by pressing a programmed key or by dialling the code given in the feature code list The light beside eac...

Страница 9: ...med You will find instructions for using these keys in the illustration on page 6 Programmable keys Above the keypad on your phone you will see 16 programmable keys and lights These keys are pre programmed with the commonly used features which are illustrated on the Systemphone page 6 You can easily reprogram these 16 keys to suit your own requirements The codes and instructions for programming fe...

Страница 10: ...59 Speed dial accessing personal numbers 61 0 9 Speed dial accessing system numbers 800 899 or 650 699 1 Speed dial programming personal numbers 62 0 9 Speed dial programming a number onto 9 xxxx a key System administration programming 70 Transfer may be used only as a 55 programmed key Voice call Page one Systemphone 33 1 These feature codes are used in earlier software releases of BT Revelation ...

Страница 11: ... hold To return to a held call press the HOLD key If a line key L1 L2 and so on was placed on hold you may press the line key instead A held call will recall after 30 seconds if your extension is not busy If it is not answered within 30 seconds it will ring as an incoming call for 60 seconds and then clear if it is not answered If your extension is busy a held call will not recall but will remain ...

Страница 12: ...caller to be displayed on your Systemphone Refer to Caller Display Service CDS section for more details NOTE To use the BT Network Caller Display Service CDS you may require an upgrade to your existing system Setting the time and date On system reset the time shown will be 00 00 and the date shown will be 01 01 95 From the programming position dial 70 followed by the system PIN The Systemphone sho...

Страница 13: ...he MESSAGE key The Systemphone shows Message from XX Press MESSAGE again to see if you have any further messages Once a call back message is displayed it is cleared from memory Systemphone display Mvisory messages Message 45 This feature enables you to leave an advisory message that will be displayed to any Systemphone calling your extension You can set an advisory message at an ordinary telephone...

Страница 14: ...de Press Handsfree Using your phone in Headset mode Press the Headset key Take the handset off hook and leave it off hook as long as you are using the phone in headset mode Remove the handset from the handset socket on the side of the Systemphone and replace it with the headset When you press the programmed key the Systemphone goes into headset operation mode This is indicated on the phone by the ...

Страница 15: ...ming call pick up all incoming calls 66 or 8 1 Line access 9 Line access 1 4 51 54 Line access groups 1 3 71 73 Night service on off extension 20 only 78 Operator extension 20 O Page Systemphones 34 PA answer 74 Park park a call R57 Park retrieve a parked call 57 Phone pick up extension 43 xx Phone reset 79 Redial 60 Speed dial accessing personal numbers 61 0 9 Speed dial programming personal numb...

Страница 16: ...Handsfree if it is available on your telephone Holding and transferring calls To place a call on hold Press the Recall R key or dial 1 for an LD phone and leave the handset off the hook If you replace the handset the held call recalls immediately To transfer a call Press the Recall R key or dial 1 for an LD phone Dial the extension number and replace the handset To make an enquiry call While on an...

Страница 17: ...s feature code is used in earlier software releases of BT Revelation Call back Call Back 44 If you call a busy extension use Call Back so that the extension rings you once it becomes free The Systemphone display shows the number or the name of the extension calling you back If you dial for an exchange line and no lines are free use Call Back to receive an exchange line as soon as one is available ...

Страница 18: ...ng Administration programming is carried out at the main programming extension Throughout this handbook text will indicate that certain features must be programmed at the main programming extension This is called administration programming and always starts with the access code 70 followed by the PIN personal identification number See pages 37 and 38 for details of the administration programming p...

Страница 19: ...e code 47 froin your own extension followed by the extension where your calls are to be diverted Divert on no answer Divert no Ans 46 You can divert your calls to ring at another extension if there is no answer at your extension after four rings Dial the code 46 from your own extension followed by the number of the extension where your calls are to be diverted Programming examining and cancelling ...

Страница 20: ...er is automatically dialled System speed dial numbers NOTE Earlier software releases only had 50 speed dials in locations 650 699 100 system speed dial numbers may be programmed into locations 800 899 as described below Users of the system may then access these numbers using the codes 800 899 provided that they have access via the appropriate class of service The Call restrictions section on pages...

Страница 21: ...the voice greeting heard by callers if you have a Voice Module installed see page 32 Incoming ringing which extensions ring You can set different incoming ringing for day service and night service In default all lines will ring extensions 20 to 25 and the Central Bell Every exchange line may be programmed to ring up to ten extensions and a Central Bell The Doorphone may be programmed to ring up to...

Страница 22: ...hen you turn night service on the night service ringing and Class of Service come into operation Dial the code 78 from extension 20 only Do not disturb Don t Disturb 42 If your phone is set to Do Not Disturb anyone trying to call you will receive busy tone If the person trying to contact you has a Systemphone Do not Disturb will appear on its display Call Back is the only incoming ringing that wil...

Страница 23: ...e MUTE key and speak either handsfree or via the handset Caution If you use this method to answer an internal page to all Systemphones your conversation will be heard by all other Systemphone users Otherfeatures Page protection on Systemphones In default all Systemphones may be paged when an extension dials 34 and makes an announcement You can page protect a Systemphone to prevent it from being pa...

Страница 24: ...one which has set this feature and listen through the handset Lift the handset of the phone in the room you want to monitor dial the code 39 and leave the phone off hook Dial the extension number from extension 20 or 21 only to monitor To cancel this feature replace the handset On hold options In earlier versions of software Music on Hold is not provided In later versions when calls are placed on ...

Страница 25: ...he extension number from the keypad Otherfeatures Manager Phone Dedicated Line You may program a dedicated line for the Manager so that no other extension may make or receive calls on that line Program either 51 52 53 or 54 onto a key for line l 2 3 or 4 by dialling the key to be programmed the code 51 54 and HANDS FREE From the programming extension program this line so that only the Manager s ex...

Страница 26: ...one This programming will allow the Secretary to call the Manager while the Manager extension is idle simply by pressing a key If the Secretary presses the key while the Manager extension is ringing the Secretary answers the call Program the Manager extension onto a key by dialling the key to be programmed the Manager s extension number and HANDS FREE Call Diversion from Manager Extension You may ...

Страница 27: ...y the system and the following message is returned to the caller If you are sending a fax please press the send key If not please hold This message is followed by silence while the system looks for fax tones If fax tones are detected the call will be sent to the programmed extension where the fax machine is connected If fax tones are not detected the call will be presented as a normal incoming cal...

Страница 28: ...is only available on a Systemphone If you wish you can program this code followed by up to 28 digits onto a key A pause may be inserted by pressing the pre programmed PAUSE key You may use this feature by pressing the pre programmed MF TONES key which avoids the need to dial the code Press the MF TONES key or dial the code 59 Dial the appropriate numbers To cancel press HOLD Forward recall Recall ...

Страница 29: ...ber information is not available the display will show No unavailable instead of the caller s number or name If more than one line is calling at any one time the number displayed will be that of the first call in the queue When this call is answered by one of the ringing Systemphones the number of the next line in the queue will be displayed on the displays of the other ringing Systemphones Even i...

Страница 30: ...umber will be displayed A further table is available in this field whereby an extension number may be added In the case of a number being identified as associated with a particular extension the call rings the programmed extension in day mode only If the extension is busy or the system is in night mode the call rings in as normal If the call is unanswered at the extension it reverts to a normal in...

Страница 31: ...numbers they are entered into Class 1 If extensions are to be restricted from dialling international calls they should be put into Class 2 Similarly if an extension is to be limited to local calls only they are put into Class 3 Class 4 restricts the extension to internal calls and emergency external calls only Exception codes If it is found that the basic restriction patterns in Classes 2 and 3 ar...

Страница 32: ...l the adrnin code 7 Enter the Class number 1 to 5 Enter the extensions which are to be in that Class Press to enter another Class or press then HANDS FREE to finish programming System wide Class 5 restriction enable disable This feature ensures that all extensions are prevented from dialling any number which is programmed into the Class 5 restriction table On power up this feature is disabled From...

Страница 33: ...n day service from the default setting of 3 minutes A different message is returned to callers when the system is in night service Thank you There is no one here at the moment Please call back again during office hours If not answered within 30 seconds it is cleared down When the call is automatically answered and the message is being returned it continues to ring as an incoming call until it is a...

Страница 34: ...f it is not answered within 30 seconds the call will be presented as an incoming call If the extension is busy or an incorrect extension number is dialled the call will be presented as an incoming call lViceModuleProgramming Ring time before voice module activation The time a call rings before the Voice Module is activated is programmable from 0 to 30 seconds The default is set at five seconds To ...

Страница 35: ...duration and may prompt a caller to dial an extension number or to leave a message for example 1This feature code is used in earlier software releases of BT Revelation Using the Vou e Module To record a personalised greeting From the programming position dial 70 followed by the system PIN The Systemphone shows Dial admi n code Dial the admin code 5 The Systemphone shows 5 Speak to record Caution W...

Страница 36: ...ase this message and move to the next one Dial 4 to go back to the start of the message Dial 5 to go back to the previous message Dial 6 to erase all messages To retrieve recorded messages remotely Make an incoming call on a DISA line or when Auto Answer is set Dial 77 followed by the PIN code the PIN code is your administration programming Access Code 1 You will hear a voice prompt telling you ho...

Страница 37: ... option 0 is programmed on power up From the programming position dial 70 followed by the system PIN The Systemphone shows Di a1 admi n code Dial the admin code 99 The Systemphone shows 99 followed by the current option Enter the call logging option you require O to cancel the call logging output 1 to print out all calls as they are completed 2 to print all calls with the last two digits of outgoi...

Страница 38: ...ming ringing on page 19 To answer a doorphone call lift the handset and speak there is no code to dial Opening the door doorstrike Open the Door 36 If you have a doorstrike installed you can use a feature code to open the door Only phones programmed to ring for the Doorphone may open the door see Incoming ringing on page 19 On a Systemphone dial the code 36 On an ordinary telephone the code is R36...

Страница 39: ...the programming status of each extension When a light is on it indicates that the associated extension is programmed To enter or remove an extension you may press the key associated with the extension or you may dial the extension number When you press the key or dial the extension number the number will appear on the display Changi ng the access code PIN On reset code 111 will be set To change th...

Страница 40: ... day service 6 1 ExtensionClass of service night service 7 1 Extension names 3 Extension numbers Incoming ringing telephones day service 1 Extensions 20 25 andCentral Bell Incoming ringing telephones night service 2 Extensions 20 25 andCentral Bell Manager Secretary Programming 971 None Night service automatic day service time 2 No time programmed Night service automatic night service time 1 No ti...

Страница 41: ...ISDN Access Unit is designed so that it can be connected in parallel with any other ISDN device for example a data application PC or group 4 fax Your BT Revelation system will only react to voice calls as it assumes that all other calls ie data calls are destined for another device on the ISDN2 line If other equipment is connected in parallel you will notice that when a device is using an ISDN2 li...

Страница 42: ...nes There are two different types of CUD service CallingLineIdentity Presentation CLIP Calling Line Identity Presentation CLIP means that when you receive an incoming call on one of your ISDN2 lines the caller s number will appear on the displays of all Systemphones programmed to ring for incoming calls This means that you know who is calling before you answer the call If the service is available ...

Страница 43: ...onnected Line Presentation COLP number in other words the number of the line which answers an incoming call The caller is therefore not made aware that the call has been answered by a different number to the number that they dialled From the programming position Dial 70 followed by the system PIN The Systemphone display shows Di a1 admi n code Dial the admin code 31 Enter the extension number whic...

Страница 44: ...the exchange line is MF the power fail phone should also be ME Systemphone tones and lights Systemphones Systemphones cannot be connected in parallel with themselves or other approved telephone equipment Tones The BT Revelation Systemphone uses a variety of tones to identify the status of the system These are divided into two types Ringing tones let you know when a call is coming in and what type ...

Страница 45: ...lem to your network provider Line busy in use by ISDNdevice no LED indication Incoming VOICE calls answereed by an ISDN device will not light the line key LED on the Systemphone Incoming data calls answered by an ISDN device will light the line key on the Systemphone Help 43 ...

Страница 46: ...s the type of call the extension is allowed to dial There are five different Classes of service CLIO Calling Line ldentity 1 This ISDN Network Service provides the number of the calling line to the called number CLIP Calling Line Identification Presentation 1 This ISDN Network Service allows the callers number or name if programmed to be displayed on the systemphones CLIR Calling Line Identificati...

Страница 47: ...vailable as standard options on the telephone network such as Call Waiting Night service Night service allows you to program a different set of call restrictions and ringing You can set the time at which these changes will come into effect and the time at which day service will resume PABX Private Automatic Branch Exchange Pause key When programming a speed dial number you may insert a pause of 1 ...

Страница 48: ...er17 divert to17 18 programming diversions17 Do not disturb20 Doorphone36 Doorstrike36 E Enquiry call on a Systemphone9 on a telephone14 Exception codes29 Extension classes of service29 Extension lock7 21 changing the code21 making the call22 Extension names10 Extensionaccess to lines29 External call on a Systemphone9 on a telephone14 F Fax detection4 25 Feature codes Systemphone8 telephone13 Feat...

Страница 49: ... numbers18 system numbers18 Systemspeed dial numbers accessing19 class of service override30 record sheet55 57 System wide class5 restriction31 Systemphone6 9 42 43 answering a call9 enquiry call9 feature call9 holding a call9 lights42 making a call9 overall view6 page protect21 programming keys7 See also Systemphone display tones42 transferring a call9 using the features8 Systemphone display advi...

Страница 50: ...e Number 4 D D D D D D D D D D D D Incoming Ring Night 20 21 22 23 24 25 26 27 28 29 30 31 Line Number 1 D D D D D D D D D D D D Line Number 2 D D D D D D D D D D D D Line Number 3 D D D D D D D D D D D D Line Number 4 D D D D D D D D D D D D Outgoing Line Access 20 21 22 23 24 25 26 27 28 29 30 31 Line Number 1 D D D D D D D D D D D D Line Number 2 D D D D D D D D D D D D Line Number 3 D D D D D ...

Страница 51: ...onal 0 0 0 0 0 D 0 0 0 0 0 0 3 lnternational National 0 D D D 0 D D D 0 D D D 4 Emergency 0 D 0 0 0 0 D D 0 0 0 0 5 Restricted Numbers 0 D 0 D D D D D 0 0 D 0 Call Barring Night 20 21 22 23 24 25 26 27 28 29 30 31 1 None D D 0 D D 0 D D 0 0 0 0 2 International 0 D D 0 0 0 0 0 D D 0 0 3 lnternational National D D 0 D D D D D D D 0 0 4 Emergency 0 0 D 0 0 0 0 0 0 D 0 0 5 Restricted Numbers 0 D 0 0 0...

Страница 52: ...mcnt ire prov1J J uhject tn Brirt h d nmmunu monsJ k s n ll X fl C t rnJ uJ i onJ1tions of COllffi L f Norh1nA 1n rhis p11hl1i at1t1n forms ny p in of my i ontr ti r ttnr1 h lcln c1mmunk anl nS pk 1997 RC p i ct n d o fu c HI Ntw l itc tn l t l onJon F CIA 7AI Rcy l fl ft J rn En _ 3nJ No 1800000 l t 1 nl J hv Cok Poncr Hell l l IMI 2 1l1I l ur 4 l 9i1 l nmrd 1 url 1 C ll tro111111 11111 fr t1HC d...

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