Troubleshooting
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Received data in buffer
Print data is saved in the buffer. If the Label Printer has not received the
complete data, printing will not start.
Turn off the Label Printer, and then turn it on again.
Label Printer is in cooling mode
The thermal head is too hot.
The Label Printer stops and resumes printing only after the thermal head has
cooled down. The head may become too hot if you are printing a large number
of labels.
When the thermal head becomes too hot, it may produce imaging outside the
print area. To avoid or delay overheating, make sure the Label Printer has
adequate ventilation and is not located in an enclosed space.
If the Label Printer must cool down because it overheated due to the type of DK
Roll you are using or the contents of the label, printing may take longer than
usual.
Note
This condition may occur more often when the Label Printer is used at high
altitude (more than 10,000 ft (3,048 m)) due to a lower air density available
to cool the Label Printer.
DK Roll errors
Check the following:
• You are using the correct DK Roll.
• There are enough labels remaining.
• The DK Roll is installed correctly.
Cutter error
If a cutter error occurs, keep the DK Roll Compartment Cover closed and press
the Power (
) Button. The cutter moves back to the normal position and the
Label Printer turns off automatically.
After the Label Printer is Off, check the label outlet and remove any jammed
labels. Contact Brother Customer Service.
Unable to reset an error
To reset an error:
1 Open the DK Roll Compartment Cover, and then close it.
2 If the error is not reset, press the Cutter (
) Button.
3 If the error is not reset, turn off the Label Printer, and then turn it on again.
4 If the error is not reset, contact Brother Customer Service.
I want to reset the Label Printer.
You can reset the Label Printer using the Printer Setting Tool from a computer.
For more information, see
Change the Label Printer Settings
You can reset the Label Printer using the Printer buttons.
For more information, see
Reset All Settings to the Factory Settings Using the
Problem
Solution
