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Home > Troubleshooting > Telephone and Fax Problems
Telephone and Fax Problems
Telephone Line or Connections
Difficulties Suggestions
Dialling does not work. (No
dial tone) Check all line cord connections. Make sure the telephone line cord is plugged into the
telephone wall socket and the LINE socket of the machine. Make sure your machine has
a dial tone by pressing the Hook button in Fax mode. If you subscribe to DSL or VoIP
services, contact your service provider for connection instructions.
Change the Tone/Pulse setting.
Send a manual fax by pressing Hook or Hook/Hold button, and dialing the number. Wait
to hear fax-receiving tones before pressing Start button.
If there is no dial tone, connect a known working telephone and telephone line cord to
the socket. Then lift the external telephone’s handset and listen for a dial tone. If there is
still no dial tone, ask your telephone company to check the line and/or wall socket.
The machine does not
answer when called. Make sure the machine is in the correct receive mode for your setup.
Check for a dial tone. If possible, call your machine to hear it answer. If there is still no
answer, check that the telephone line cord is plugged into the telephone wall socket and
the LINE socket of the machine. Make sure your machine has a dial tone by pressing the
Hook button in Fax mode. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Handling Incoming Calls
Difficulties Suggestions
Sending a Fax Call
to the machine. When your machine answers, hang up.
Custom features on
a single line. If you have Call Waiting, Voice Mail, an answering machine, an alarm system or other custom
feature on a single telephone line with your machine, it may create a problem sending or
receiving faxes.
For Example: If you subscribe to Call Waiting or some other custom service and its signal
comes through the line while your machine is sending or receiving a fax, the signal can
temporarily interrupt or disrupt the faxes. Brother’s ECM (Error Correction Mode) feature should
help overcome this problem. This condition is related to the telephone system industry and is
common to all devices that send and receive information on a single, shared line with custom
features. If avoiding a slight interruption is crucial to your business, we recommend using a
separate telephone line with no custom features.
Receiving Faxes
Difficulties Suggestions
Cannot receive
a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone
wall socket and the LINE socket of the machine. If you subscribe to DSL or VoIP services, contact
your service provider for connection instructions. If you are using a VoIP system, try changing the
VoIP setting to
Basic (for VoIP) . This will lower modem speed and turn off Error Correction Mode
(ECM).
Make sure your machine has a dial tone by pressing Hook or Hook/Hold button in Fax mode. If you
hear static or interference on your fax line, contact your local telephone provider.
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