BradyJet J4000 User Manual
33
6 Troubleshooting
Problem
Cause
Corrective Action
Unwanted white space at top or bottom
of label.
Printing is vertically offset.
Gap distance is off.
Non-standard label shape
installed.
See
Printing starts at wrong point on label or
skips a label.
Wrong page size set.
Printing over the gap on to next label.
Portrait / landscape setting is
incorrect.
Printing is off on labels that are non-
standard.
The supply gap sensor needs
adjustment.
Unwanted white space at left or right side
of label.
Printing is horizontally offset.
Adjust the left margin offset by
increasing the number of extra
white space is on the left side of
the label or decreasing the
number on the right side. Refer to
“Adjusting Print Alignment” on
Unwanted white space on the right side
of the label.
Page size is not large enough for
the label.
Image does not cover entire label.
Image is smaller than size of label. Enlarge image to fill size of label.
Page size is wrong.
Increase the page size width and
height each by .05 inches. Refer
Left margin offset is wrong.
Decrease the left margin offset by
a value of 6 (or .025 inches). Refer
“Adjusting Print Alignment” on
Top of Form (TOF) setting is off.
Increase the TOF by 6. Refer to
“Adjusting Print Alignment” on
Labels are skipped during printing.
Excess ink on label backing.
Stop printing. Advance and
remove two or three blank labels
and print again.
Labels will not exit the printer.
Labels could be jammed inside.
Clear the label jam.
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