Boca FDSP34AI, Руководство по установке

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Appendix F: Servicing Your Boca Product
If your modem requires service, first contact the authorized dealer from
whom you purchased the modem. If the dealer is unable to assist you,
and you must contact Boca Research, Inc., please follow the instructions
below.
Our electronic BBS is available 24 hours a day at (407) 241-1601 and will
support data transmission speeds up to 28.8Kbps with settings of N, 8, 1.
Once your modem is functional, the BBS may be helpful (especially
during off hours) if you have a question about product settings, or if you
wish to download special software or utilities.
If the Troubleshooting section (Section Three) did not resolve your
problem, you may call our technical support staff for assistance. If you
haven’t referred to the Troubleshooting section, do so now.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE AND
ACCURATE INFORMATION CONCERNING YOUR PROBLEM MAY BE BOTH
TIME-CONSUMING AND FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the following
information available:
n
Board name and part number
n
Computer manufacturer
n
Computer Model
n
Peripherals in system
n
Operating system and version
2. Call our Technical Support Department between the hours of 8:00 a.m.
and 6:30 p.m. EST Monday through Friday at (407) 241-8088. A
technician will be available to discuss the problem(s) you are
experiencing.
If you suspect a problem with
a specific program or
software package, make note
of the name, version or
release number, and
manufacturer of the software.
Servicing Your Boca Product