Black Box ServSwitch DTX5000 Скачать руководство пользователя страница 83

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APPENDICES

Appendix A: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues
you encounter with your Black Box product. If an issue should develop, follow the steps
below for the fastest possible service.

To resolve an issue:

Check the pertinent section of this manual to see if the issue can be resolved by fol-
lowing the procedures outlined.

Check our web site at www.blackbox.com/support to search the knowledge base or
use the on-line service request.

Call the Black Box Technical Support location nearest you.

NOTE:

Please have the product serial number available when contacting Black Box Technical Support.

Содержание ServSwitch DTX5000

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Страница 3: ...SERVSWITCH DTX5000 5001 5002 USER GUIDE I ServSwitch DTX5000 5001 5002 User Guide...

Страница 4: ...the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Power On This symbol indicates the pr...

Страница 5: ...ing the computers securely housed in a corporate data center This desktop experience includes access for the desktop user to keyboard mouse both digital and analog video and audio devices This solutio...

Страница 6: ...SERVSWITCHTM FAMILY IV...

Страница 7: ...dio lectrique publi par Industrie Canada European Union Notification Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be...

Страница 8: ...SERVSWITCHTM FAMILY VI Japanese Approvals Safety and EMC Approvals and Markings UL FCC cUL VCCI C Tick CE...

Страница 9: ...d Macintosh are registered trademarks of Apple Computer Inc PS 2 is a registered trademark of International Business Machines Corporation Microsoft HyperTerminal Windows Windows NT and Windows XP are...

Страница 10: ...SERVSWITCHTM FAMILY VIII...

Страница 11: ...4 2 Accessing the System 35 4 3 OSD functions 36 4 4 The Serial Menu 40 4 5 Configuring Network Settings 42 4 6 Authentication 52 4 7 Flash Upgrading your DTX Extender System 55 4 8 Restoring Factory...

Страница 12: ...SERVSWITCH DTX5000 5001 5002 USER GUIDE X...

Страница 13: ...Ports Number 1 Connectors RJ 45 User Ports Number PS 2 2 USB 4 DVI I video 1 audio microphone 1 audio line out 1 power jack 1 Type PS 2 USB Type A DVI I video Connectors 6 pin miniDIN PS 2 keyboard a...

Страница 14: ...PS 2 keyboard and mouse USB keyboard and mouse speakers microphone Keyboard Standard 104 105 109 keyboards for PC Macintosh and Sun USB keyboards for PC Macintosh and Sun Default keyboard drivers are...

Страница 15: ...d video resolutions and refresh rates Video Standard DDC version 2B Color Depth 24 Bit Audio Standard PC99 Audio Performance High Performance Line out 44 1 kHz over stereo channels at a resolution of...

Страница 16: ...Type Authenticated SSL Dimensions H x W x D 68 x 21 x 153 mm 2 68 x 0 83 x 6 02 in Weight 0 3 Kg 0 66 lb including cables Environmental Heat Dissipation 22 W H Power Consumption 6 W AC input power 10...

Страница 17: ...eck www blackbox com for the latest list of supported video resolutions and refresh rates Video Standard DDC version 2B Color Depth 24 Bit Audio Standard PC99 Audio Performance High Performance Line o...

Страница 18: ...45 User Ports Number USB 4 DVI I video 1 audio line out 1 power jack 1 DTX5001 R user station USB 4 DVI I video 2 audio line out 1 power jack 1 DTX5002 R user station Type USB Type A DVI I video Conne...

Страница 19: ...ty 5 to 95 Supported Hardware Peripherals USB keyboard and mouse speakers Keyboard Standard 104 105 109 keyboards for PC Macintosh and Sun USB keyboards for PC Macintosh and Sun Default keyboard drive...

Страница 20: ...x 720 60 Hz 1440 x 900 60 Hz 1920 x 1080 60 HZ DVI Monitor only 1920 x 1200 60 Hz DVI Monitor only NOTE 1920 x 1080 60 HZ available on the DTX5002 only Check www blackbox com for the latest list of su...

Страница 21: ...power jack DTX5001 T USB male DVI D male 3 5 mm stereo audio jack 2 5 mm DC power jack DTX5002 T Encryption Type Authenticated SSL Dimensions H x W x D 28 x 127 x 200 mm 1 10 x 5 00 x 7 87 in Weight 0...

Страница 22: ...00 60 Hz 1920 x 1080 60Hz DVI D computers only 1920 x 1200 60 Hz DVI D computers only Check www blackbox com for the latest list of supported video resolutions and refresh rates Video Standard DDC ver...

Страница 23: ...tivity Check Box Enabled Session Retry Timeout 1 second Audio Performance Medium Network Speed Auto Negotiate Password password Appliance Mode Extender Static DHCP Network Configuration Static DTX Tra...

Страница 24: ...ity Check Box Enabled Session Retry Timeout 1 second Audio Performance Medium Network Speed Auto Negotiate Password password Appliance Mode Extender Static DHCP Network Configuration Static DTX Transm...

Страница 25: ...er System also allows for mix and match of USB and PS 2 peripherals For example it is possible to use a USB keyboard in conjunction with a PS 2 mouse The default keyboard and mouse drivers of the remo...

Страница 26: ...llows the default vUSB device to be disabled and a keyboard or mouse to be assigned to that vUSB channel NOTE During normal operation this would not be needed The vUSB channel will only be used for de...

Страница 27: ...to the video audio and USB ports of the remote workstation The DTX5000 T transmitter is attached directly to the remote workstation and draws its power directly from two USB ports on the remote workst...

Страница 28: ...configuration of network settings and firmware Flash upgrades Virtual media Mass storage devices such as removable drives and external CD ROM drives can be attached to the DTX user station and will fu...

Страница 29: ...on modes The DTX Extender System can operate in Extender Mode Desktop Mode or Matrix Mode The DTX user station interfaces to a DHCP server The user station and transmitter can obtain their IP address...

Страница 30: ...onitor are on the same phase For best results they should be on the same circuit To avoid potentially fatal shock hazard and possible damage to equipment please observe the following precautions Do no...

Страница 31: ...d monitor for proper polarity and grounding Use only with grounded outlets at both the workstation and monitor When using a backup Uninterruptible Power Supply UPS power the workstation and the transm...

Страница 32: ...SERVSWITCH DTX5000 5001 5002 USER GUIDE 20...

Страница 33: ...ideo output a DVI D to DVI I adaptor not supplied Mounting option The DTX5000 R user station mounts to the rear of a flat panel monitor via a mounting plate accessory NOTE Mounting accessories are ord...

Страница 34: ...cause blank video at the user station NOTE Go to www blackbox com for updated information on supported resolutions and refresh rates 1 Turn off the remote workstation 2 The DTX5000 T transmitter has...

Страница 35: ...onnect one end of the UTP cable to the DTX5000 T transmitter s RJ 45 connector and turn on the workstation 6 Route the other end of the UTP cable to the location you have chosen for the DTX5000 R user...

Страница 36: ...ion 3 Turn on the DTX5000 R user station A connection will be automatically established with the remote workstation NOTE VGA monitors can be connected to the DTX5000 R user station by using a DVI I to...

Страница 37: ...in a networked configuration In this installation multiple DTX5000 T transmitters and DTX5000 R user stations are attached via the same Ethernet network In this case it is important for each unit to...

Страница 38: ...need to assign a unique IP address to each unit or configure them for DHCP This can be done via the serial port and must be carried out before displaying multiple devices on the same network See Chapt...

Страница 39: ...ings of new DTX5000 T transmitter and DTX5000 R user station pairs before connecting them to the network 5 Use the serial menu to reconfigure the network settings for the DTX5000 R user sta tion 6 Rep...

Страница 40: ...DTX5001 R or DTX5002 R user station by unplugging the power supply from the electrical outlet To reduce the risk of electric shock or damage to your equipment turn on the remote workstation and the D...

Страница 41: ...mote workstation Unsupported settings will cause blank video at the receiver NOTE Visit www blackbox com for updated information on supported resolutions and refresh rates 1 Turn off the remote workst...

Страница 42: ...can extend the UTP cable via junctions or a hub subject to normal Ethernet cabling practices Figure 3 6 DTX5002 T transmitter NOTE The DTX5001 T transmitter features one DVI D connector and one VGA c...

Страница 43: ...and associated transmitters feature an external power supply A DC power jack is located on the rear of each NOTE Use only the power supply provided by BLACK BOX Table 3 7 Descriptions of Figure 3 7 N...

Страница 44: ...ransmitters and user stations are attached via the same Ethernet network In this case it is important for each unit to be configured with a unique IP address NOTE In Desktop and Extender modes DTX5001...

Страница 45: ...ctor Connect the other end of the UTP cable to the Ethernet network 2 Connect the user station to the peripherals Use a length of UTP cable to connect the user station to the Ethernet network via the...

Страница 46: ...nd user station pair you wish to install on the network To install the DTX Extender System on a network in Desktop Mode 1 Ensure that each transmitter and user station has a unique IP address 2 Using...

Страница 47: ...with a specific target PC or have access to other target PCs The user may choose which target PC to connect to via the OSD LED identification Front panel There are two blue LEDs on the front panel of...

Страница 48: ...ou to view information about the configuration of your system in Matrix Mode or Extender Mode Displaying system information using the OSD The OSD enables you to display the firmware release of the use...

Страница 49: ...re 4 2 Target Dialog Box 3 Click the Info tab to view system information for your user station and transmitter 4 Click the Rcvr radio button to view the system information for your user station Figure...

Страница 50: ...be established Figure 4 4 Login Screen 4 If the user has access to more than one target PC then the list of target PCs is pre sented to the user via the OSD 5 Click on the Connect button or on a targe...

Страница 51: ...ough Auto Login Mode Using the DTX5000 CTL Management Appliance an administrator can enable Auto Login Mode Once this step is complete the DTX user station is reset by the DTX5000 CTL Management Appli...

Страница 52: ...If there is no transmitter connected the Trans radio button option will display as No Target To close the OSD Press ESC or use the mouse to click the X button on the top right hand corner of the OSD...

Страница 53: ...kstation with a serial port Null modem serial cable male DB9 or three wire serial cable HyperTerminal emulation software or equivalent NOTE When utilizing the serial menu screens the DTX user station...

Страница 54: ...or to a screen where you can make configuration changes To exit a menu or screen and to confirm any configuration changes you have made type 0 zero and press Enter To navigate back up through the men...

Страница 55: ...he password and press Enter The Transmitter Main Menu will appear Figure 4 9 Transmitter Main Menu NOTE The Reset Appliance option in the Transmitter Main Menu applies only to network settings 4 Press...

Страница 56: ...ress Enter to return to the Transmitter Network Configuration Menu 10 Press 3 to select the Transmitter Default Gateway option and press Enter 11 Type a valid Transmitter Default Gateway Press Enter t...

Страница 57: ...Menu is different for the Extender and Matrix modes To access the Network Configuration Menu in Extender Mode 1 Press 1 to select the Network Configuration option and press Enter The Network Configur...

Страница 58: ...urn to the Network Configuration Menu If you made a mistake and do not wish to save the changes you made to the network settings type C and press Enter The DTX user station will now automatically rese...

Страница 59: ...rd 6 Type the password and press Enter The Receiver Main Menu Desktop Mode will appear 7 Press 1 to select the Network Configuration option and press Enter The Network Configuration Menu Desktop Mode...

Страница 60: ...ult Gateway option and press Enter 8 Type a valid Receiver Default Gateway Press Enter to return to the Receiver Net work Configuration Menu 9 Press 5 to select the Static DHCP Network Configuration o...

Страница 61: ...he Receiver Main Menu 2 Press Enter The Appliance Mode Menu will appear 3 Select the number for Matrix Mode and press Enter You are now in Matrix Mode 4 Activate the serial menu 5 Press 1 to access th...

Страница 62: ...mitter you can use the serial menu to detect the IP address of a transmitter that is connected to the DTX user station NOTE This can only be done if the transmitter has been assigned a static IP addre...

Страница 63: ...e password and press Enter The Receiver Main Menu will appear Figure 4 20 Receiver Main Menu 4 Press 1 to select Network Configuration and press Enter The Network Configura tion Menu will appear Figur...

Страница 64: ...and exit the menu type 0 zero and press Enter 4 6 Authentication By default two passwords are required to access the DTX Extender System via the serial menu One password is for access to the serial me...

Страница 65: ...t the password has been changed 5 Press Enter 6 To save your changes and exit the menu type 0 zero and press Enter To change the user station password 1 Press 2 to select Change console password and p...

Страница 66: ...r You can change the password settings for the transmitter through the serial menu using the Transmitter Security Configuration Menu To access the Transmitter Security Configuration Menu 1 Press Enter...

Страница 67: ...o and press Enter 4 7 Flash Upgrading your DTX Extender System You can Flash upgrade your DTX user station and transmitter using either XMODEM or HTTP The DTX user station and transmitter are upgraded...

Страница 68: ...intains the previous firmware version A message displays indicating that the upgrade has failed The serial upgrade procedure might take 20 minutes or more per unit Do not turn off power during upgrade...

Страница 69: ...e you flash upgrade the DTX user station Black Box recommends using HTTP Flash upgrade for faster upgrade times See To Flash upgrade your DTX user station using HTTP on page 58 1 Download the DTX user...

Страница 70: ...dld NOTE If the server is set up on standard port 80 the port information can be omitted 8 To initiate the file transfer press Enter The connection to the transmitter will be dropped 9 When the trans...

Страница 71: ...eiver Reset Appliance Menu 5 Press 1 and Enter to access the Receiver Reset menu to initiate the reset A message will be displayed on the serial menu that states Resetting appliance During reset the c...

Страница 72: ...the password option is enabled you will be prompted for a password 3 Type the password and press Enter The Receiver Main Menu will appear 4 Press 7 to access the Appliance Information menu and press E...

Страница 73: ...r Appliance Information Menu screen contains the following information and all values are read only transmitter name EID number release version application boot and FPGA firmware version numbers manuf...

Страница 74: ...nu will display The current video input setting is displayed beside menu item 1 NOTE Under Video Performance the number 1 signifies a lower quality video with the least bandwidth consumed while 5 sign...

Страница 75: ...s 8 to access the Console Settings Menu and press Enter The Console Settings Menu will appear 5 Press 1 to access the Session Retry Menu and press Enter The Session Retry Menu will appear Figure 4 32...

Страница 76: ...Settings Menu is different for the Desktop and Extender modes In this example the screen is in Extender mode Figure 4 33 Receiver Console Settings Menu Extender Mode 5 Press 1 to access the OSD Hotke...

Страница 77: ...g the time out period to zero means that the OSD will not timeout The maximum time out period that can be configured is 9 hours and 59 minutes NOTE You can dismiss the OSD at any time by pressing ESC...

Страница 78: ...ress 2 to choose Inactivity Time and press Enter You will be prompted to enter a time out period in the format hours minutes HH MM The maximum time out period you can enter is 9 hours and 59 minutes 0...

Страница 79: ...er with identical audio performance settings To change the audio performance setting for the transmitter 1 Press Enter to display the serial menu 2 Press 2 to access the Transmitter Main Menu and pres...

Страница 80: ...t the screen type 0 zero and press Enter The unit resets after you press Enter To change the audio performance setting for the DTX user station 1 Press Enter to display the serial menu 2 Press 1 to ac...

Страница 81: ...you can choose from The current setting is indicated by an asterisk Figure 4 40 Receiver Audio Performance Menu 6 Type the number that corresponds to the audio setting you wish to apply and press Ent...

Страница 82: ...SERVSWITCH DTX5000 5001 5002 USER GUIDE 70...

Страница 83: ...fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by fol lowing the procedures outlined 2 Check our web site at www blackbo...

Страница 84: ...ficient power from the remote workstation you will need to obtain an external power supply unit for the transmitter from BLACK BOX If connected through a USB hub ensure that the hub can supply enough...

Страница 85: ...o from speakers attached to DTX user station Ensure that the audio cable is securely plugged into the line out port of the remote workstation should be color coded green Ensure that the speaker cable...

Страница 86: ...user station Verify that the DTX user station is linked to the network and that it is receiving data Verify that the remote computer is turned on Ensure that both of the USB connectors from the trans...

Страница 87: ...CTL Management Appliance Explorer Window area select Units to add a single unit 2 Select the product without an IP address 3 Select No the Transmitter does not have an address 4 Plug the DTX5000 T tra...

Страница 88: ...e User logs in from a user station that the DTX5000 CTL Management Appliance does not manage Administrator must ensure that the user station is added to the DTX5000 CTL Management Appliance before a u...

Страница 89: ...in failed DTX5000 CTL Management Appliance not specified IP address not set for DTX5000 CTL Management Appliance Login failed Timeout The user station access to the transmitter has timed out Login fai...

Страница 90: ...SERVSWITCH DTX5000 5001 5002 USER GUIDE 78...

Страница 91: ...f free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you...

Страница 92: ...e not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as...

Страница 93: ...apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the s...

Страница 94: ...AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM...

Страница 95: ...NOTES 83...

Страница 96: ...NOTES 84...

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