76
40016512
77
11/2017
Problem
Diagnosis
Procedure
The appliance is not
working.
Your appliance is not
powered up.
Check your appliance is properly
connected and powered (see
chapter 2.2
).
Your appliance is not turned
on.
Check the remote control is properly
turned on (see
chapter 5.1
).
Check the pilot wire unit is not
sending a load shedding stop order.
The appliance continues
to heat, even though a
window is open.
The “Window detection”
function is not activated.
Activate the function (see
chapter
5.5
, parameter 1).
The correct operating
conditions for the window
opening/closure detection
function have not been met.
See
chapter 5.4
The appliance does
not start to heat again,
although a window has
been closed.
The correct operating
conditions for the window
opening/closure detection
function have not been met.
See
chapter 5.4
The remote control does
not allow operations.
The remote control is
locked.
Disable key locking (see
chapter
5.1
).
Communication problems
between remote control
and appliance.
Remote control and/or radio
frequency communication
problem.
Check the icon is present (paired
appliance).
Check that the LED changes colour
according to the commands sent.
Check your appliance is not control-
led by a pilot wire unit.
If checks are positive: remove the
control batteries for 10 minutes then
replace the batteries.
Pairing has been lost fol-
lowing a power failure.
The remote control and the
appliance have to be reset.
• Reset the remote control in the
advanced parameters (see
chapter
5.5
parameter 9).
• Reset the appliance by pressing
10 seconds
on the LED. The LED
flashes magenta quickly to confirm
the reset.
• After it is pressed, the LED returns
to fixed magenta. Turn on the remote
control and start the pairing process.
Problem
Diagnosis
Procedure
The battery level indicator
on your remote control
is displayed.
Batteries drained.
Change batteries (see
chapter 8.3
).
No display.
The remote control is off.
Long press on .
The back-lighting on the
remote control screen is off.
Press a key to turn it on again.
The remote control screen
is on standby.
Press a key to turn it on again.
The time flashes.
Time and date setting not
done.
Set time and date (see
chapter 4.1
).
The temperature setting
does not match the tem-
perature observed in the
room.
There is a discrepancy in
the measurement made by
the temperature probe.
Calibrate your remote control (see
chapter 5.3
) to align the tempera-
ture measured in the room by the
appliance, and that measured by your
thermometer.
Remote control broken.
Your appliance remains on
the last command received.
• Reset the appliance by pressing
10 seconds
on the LED. The LED
flashes magenta quickly to confirm
the reset.
• Your appliance is waiting to be
paired and to start heating again.
PILOT WIRE
Problem
Diagnosis
Procedure
The appliance no longer
replies to commands from
the pilot wire.
The pilot wire is not
connected correctly.
Check the pilot wire connection (see
chapter 2.2
).
Check the remote control is in
Comfort mode.
Your remote control is no
longer set to accept pilot
wire operation.
Activate the pilot wire function on
your remote control (see
chapter 5.5
,
parameter 3).
The room temperature
does not match the pre-
ferred temperature level
on the remote control.
The pilot wire may be
connected to a program-
ming control unit which
takes over from the remote
control (e.g.: sending an
Eco mode order from the
control unit, while the
control is set on Comfort).
Deactivate the pilot ware in advanced
parameters (see
chapter 5.5
para-
meter 3) so that the remote control
continues to operate your appliance.
