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Troubleshooting
Troubleshooting
Problem:
• The Easy Install Wizard completed installation, but my web
browser doesn’t work.
• I am unable to connect to the Internet. The “WAN” light on my
Router is off, and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, and the “WAN” light is off,
and the “Connected” light is blinking, the problem may be that your
modem and Router are not connected properly.
1.
Make sure the network cable between the modem and the Router
is connected. We strongly recommend using the cable that was
supplied with your cable or DSL modem for this purpose. The
cable should be connected at one end to the Router’s “Internet/
WAN” port, and at the other end to the network port on your
modem.
2.
Unplug the cable or DSL modem from its power source for three
minutes. After three minutes, plug the modem back into its power
source. This may force the modem to properly recognize the Router.
3.
Unplug the power to your Router, wait 10 seconds, and then
reconnect the power. This will cause the Router to reattempt
communication with the modem.
If the “WAN” light on the Router is not lit after completing these
steps, please contact Belkin Technical Support.
4.
Try restarting your computer.
Problem:
• The Easy Install Wizard completed installation, but my web
browser doesn’t work.
• I am unable to connect to the Internet. The “WAN” light on my
Router is on, and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, the “WAN” light is on, and
the “Connected” light is blinking, the problem may be that your
connection type may not match the ISP’s connection.
• If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
