En
General Problems:
Q: The OSD menu does not display a "
✹
" on a port where a computer is connected and powered up.
What do I do?
A:
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK and SCAN buttons on the front panel.
Access the OSD menu again and it should have re-detected all the active ports.
Q: When cascading, the MASTER unit does not see the slave unit(s).
A:
• Refer to the Hardware Installation section for information on how to properly connect the daisy-chain cable.
• Make sure that the daisy-chain cable that you are using is the F1D208-CBL. Using any other cable will not
guarantee proper operation or video quality.
• RESET the MASTER OmniView
™
MATRIX.
• Although a power supply is not necessary to make the slave unit work, try adding a power supply.
Q: What if the mouse and keyboard don’t work?
A:
• The unit is in SCAN MODE.
• Both consoles are on the same PC port. In this case, only one console has control over the PC. See USAGE
section for more help.
Monitor/Video Problems:
Q: I am getting ghosting, shadowing or fuzzy images on my monitor. What do I do?
A:
• Check the cables and make sure they are inserted properly.
• Your resolution and/or refresh rate is extremely high, or your cable is too long. Replace your VGA cables
with coaxial, double-shielded cables such as Belkin A3H981-XX.
• Check to make sure that the power adapter is plugged in and is working properly.
It must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• Lower you refresh rate and/or screen resolution settings.
Keyboard Problems:
Q: The keyboard is not detected, or a keyboard error is reported during boot-up.
A:
• Check the cables and make sure they are inserted properly in the correct ports.
• Check to make sure that the power adapter is plugged in and is working properly. It must be 12VDC,
1000mA minimum. Make sure the power switch is on.
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK and SCAN buttons on the front panel.
Access the OSD menu again and it should have re-detected all the active ports.
• Do not press any keys on the keyboard while the selected computer is booting up. This is true for any PC,
whether stand-alone or connected to a KVM switch.
Troubleshooting
15
F1D208-OSD_EU_man.qxd 4/20/00 4:37 PM Page 15
