En
Problems with computers using the serial mouse output:
Note:
The OmniView
™
MATRIX has Integrated Mouse Conversion Technology. This technology converts the
PS/2 mouse signals at the console to serial mouse signals. Windows
®
9x Control Panel System applet may
not display that it has detected a mouse, but the Modem applet will show a serial mouse at a certain
serial port.
Q: The computers boot up fine, but the mouse does not work.
A:
• Check the cables and make sure they are inserted properly in the correct ports.
• Check the cable and make sure that it is a straight-through DB9 male/female cable such as
Belkin Part# F2N209-XX-T (XX is the length in feet).
• Check your computer/motherboard documentation to make sure that the serial ports are enabled, and
that there are no IRQ or base address conflicts with other serial ports or modems.
• Plug in a serial mouse directly to your computer, and reboot. If the mouse pointer still does not move,
then there may be no serial mouse drivers installed, or the serial port on your computer may have
other conflicts or problems.
• Try a different PS/2 mouse at the console.
• Make sure the mouse (at the console) is a true PS/2 mouse. A combo mouse will work just as long as it
is set for PS/2 mode with the correct adapter. A serial-only mouse with a combo mouse adapter
WILL NOT work.
• Check to make sure that the power adapter is plugged in and is working properly.
It must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK and SCAN buttons on the front
panel. Access the OSD menu again and it should have re-detected all the active ports.
Q: When I switch from one port to another, mouse movement is completely erratic. What do I do?
A:
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK and SCAN buttons on the front
panel. Access the OSD menu again and it should have re-detected all the active ports.
• Make sure you do not have more than one serial mouse driver loaded. Make sure that the driver is
either for a Standard Serial or Microsoft
®
-compatible serial mouse.
• Avoid using a specialized mouse at the console such as a cordless mouse, scrolling mouse or mice with
more than 2 operational buttons. Non-standard mice often use non-PS/2 proprietary mouse protocol.
• Make sure you do not have any other mouse drivers loaded in your config.sys or autoexec.bat files.
• Avoid moving the mouse or pressing the mouse buttons when switching ports.
• Reset the mouse to resume proper mouse movement simply by unplugging the mouse from the
OmniView
™
MATRIX for about 2-3 seconds, and plugging it in again.
Q: The wheel on the IntelliMouse
®
does not work on my computer. Why?
A:
• The Integrated Mouse Conversion Technology converts only the standard PS/2 signals which are the
buttons and the x and y coordinate movement, but not the wheel movement or wheel button. This is
because the wheel and wheel button data use non-PS/2 protocol.
Note about the Optional Serial Mouse port at the console:
If you have tried all possible troubleshooting
methods, you can plug in a serial mouse (as a second mouse) at the optional serial mouse input port. See the
Product Detail Section for the diagram. This mouse will be directly connected to the serial mouse ports on the
OmniView
™
MATRIX. Note that the serial mouse signals will not be converted to PS/2 mouse signals, so if you have
other PCs using PS/2 mouse ports, you must keep the PS/2 mouse at the console. This serial mouse is a second
mouse, and is active only when on a computer that uses the serial mouse output.
Troubleshooting
(continued)
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