28 / EN
Robot Vacuum / User Manual
7 Troubleshooting
Cannot connect to the Wi-Fi
network.
1. Wi-Fi signal is weak. Make sure that the Wi-Fi signal in the location
of the robot vacuum cleaner is strong.
2. There is a cutoff in Wi-Fi connection. Please reset Wi-Fi, download
the latest mobile application and try again.
3. Password is not entered correctly.
4. The router used is a model that operates in 5G frequency band (this
robot vacuum supports the 2.4G frequency band only).
Timed cleaning feature
does not operate
Charging level is low. Timed cleaning can only be started when the
charge level is higher than 20%.
The vacuum cleaner
consumes power while it is
in the charging dock
The vacuum cleaner consumes very little amount of power while it is in
the charging dock or the dust collection station; this feature allows to
keep the battery performance in the best level.
Automatic dust collection
operation does not start
after the robot vacuum
cleaner returns to its
charging dock and dust
collection station.
1. Make sure that the dust collection station and charging dock are
powered on. When the vacuum cleaner returns to recharge after
more than 5 minutes of cleaning, automatic dust collection is start-
ed;
2. Check if the cover of the dust collection station is closed or if it is
closed properly (red light is illuminated if it is not properly closed);
3. Make sure that the dust bag is installed in the dust collection station
(red light is illuminated if bag is not installed properly);
4. For a smooth dust collection performance, it is recommended to
allow the vacuum cleaner to automatically return to charge after
cleaning (placing the vacuum cleaner yourself in the dust collection
station or charging dock will cause connection imbalance and thus
affects dust collection performance);
5. Please regularly check whether the dust bag is full or not; otherwise,
the dust bag will be overfilled and torn, the dust collection tube will
be clogged, resulting in damage to the dust collection station and
the charging dock;
6. If the problem continues although the solutions above are applied,
contact the customer service.
