16 / EN
Robot Vacuum / User Manual
5 Operation
B. Wi-Fi network:
•
Make sure the password of your wireless network (modem) is correct.
•
Do not use any VPN (Virtual private Network).
•
Wi-Fi router shall support, 802.11b/g/n and IPv4 protocols.
•
The router shall be in the 2.4GHz frequency band or a dual-band router that supports the 2.4GHz band
shall be used. The robot vacuum cleaner does not support the 5GHz frequency band.
•
If the robot vacuum cleaner cannot connect the 2.4/5GHz dual-band Wi-Fi network, please select
2.4GHz network for Wi-Fi settings. You may switch back to the other frequency band when the setting
is completed.
•
If you are connecting to a hidden network, please ensure that you enter the network name [SSID (sen-
sitive to capitalization)] correctly and that you are connected to a
2.4GHz wireless network.
•
If you are using a wireless network extender, please ensure that the network name (SSID) and the
password are the same with the main network.
Wi-Fi connection error
Wi-Fi Status
Root Cause
Solution
White light is illuminated
continuously.
The robot vacuum cleaner is
connected to the router (mo-
dem), but it cannot connect to
the network.
•
Ensure that the modem is con-
nected to the network.
•
Contact your network operator
to see if there is a problem in
the internet data.
White light is flashing rapidly
The robot vacuum cleaner can-
not connect to the modem
•
Ensure that the network name
and the password are not
changed.
•
Reset the Wi-Fi connection, if
required. Please refer to the
“Resetting Wi-Fi” section in the
“Downloading the Application
and Resetting the Wi-Fi” part
of this manual.
White light is flashing slowly.
Wi-Fi is reset.
•
Ensure the Wi-Fi connection
of the robot vacuum cleaner.
Please review the Mobile Ap-
plication Manual for detailed
directions. Reset the Wi-Fi
connection, if required. Please
refer to the “Resetting the Wi-
Fi” section of this manual
