MatrixPRO
TM
16x Series
Manual #26-0301100-00/ Revision A
40
7.0 BARCO FOLSOM WARRANTY
All video products are designed and tested to the highest quality standards and are
backed by a full 3-year parts and labor warranty. Warranties are effective upon
delivery date to customer and are non-transferable. Barco Folsom warranties are
only valid to the original purchaser/owner. Warranty related repairs include parts
and labor, but do not include faults resulting from user negligence, special
modifications, lightning strikes, abuse (drop/crush), and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Barco
Folsom will cover shipping charges for return shipments to customers.
7.1
RETURN MATERIAL AUTHORIZATION (RMA)
In the unlikely event that a product is required to return for repair, please call 888-
414-7226 and ask for a Sales Engineer to receive a Return Merchandise
Authorization number (RMA).
RMA Conditions:
a)
Prior to returning any item, you must receive a Return Merchandise
Authorization (RMA) number.
b)
All RMA numbers must appear on their return-shipping label.
c)
RMA numbers are valid for ten (10) days from issue date.
d)
All shipping and insurance charges on all RMA's must be prepaid by
the customer
7.2
BARCO FOLSOM CONTACT INFORMATION
Sales Contact Information
Direct Sales Line: 916-859-2505
Toll Free Line: 888-414-7226
E-mail:
Technical Support Information
Tech Line: 888-414-7226 (Monday – Friday, 8 - 5 pm PST)
John Orr: 916-802-6867 (24hours/7days)
Chris Prosio: 916-719-6867 (24hours/7days)
E-mail:
General Company Information
Barco Folsom, LLC.
11101 Trade Center Drive
Rancho Cordova, CA 95670
Toll Free: 888-414-7226
Tel: 916-859-2500
Fax: 916-859-2515
Web Address:
www.folsom.com
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