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AXIS Q6054-E PTZ Dome Network Camera

Troubleshooting

Poor rendering of H.264
images

Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.

Color saturation is different
in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.

Lower frame rate than
expected

See

Performance Considerations on page 64

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

.

Lower the image resolution.

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See

Technical Specifications on page 62

.

Product does not start up

Product does not start up

If the product does not start up keep the network cable connected and re-insert the power cable
to the midspan.

Video and image problems, general

Black image with text
indicating inadequate power
supply

Check cables and restart power sourcing equipment.

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video > Video Stream

and

Setup >

Video > Camera Settings

.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 37

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NO

NO

NOTICE

TICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Condensation in dome

Blurred image

Activate fan and heater to remove possible moisture from dome

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Содержание Q6054-E

Страница 1: ...AXIS Q6054 E PTZ Dome Network Camera User Manual ...

Страница 2: ...arks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2014 30 EU See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2014 35 EU See Safety on page 2 Restrictions of Hazardous Substa...

Страница 3: ...for incorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally sa...

Страница 4: ...IF media profiles 20 Camera Settings 20 About overlays 22 Privacy Mask 24 Configure the Live View Page 25 PTZ Pan Tilt Zoom 27 About preset positions 27 Autotracking 28 Gatekeeper 29 About guard tours 29 OSDI Zones 30 Advanced 31 Control Queue 32 Detectors 33 Shock Detection 33 Motion Detection 33 Applications 35 Application Licenses 35 Upload Application 35 Application Considerations 35 Events 37...

Страница 5: ...mera Table of Contents Reset to Factory Default Settings 58 Troubleshooting 59 Check the Firmware 59 Upgrade the Firmware 59 Symptoms Possible Causes and Remedial Actions 59 Technical Specifications 62 Performance Considerations 64 5 ...

Страница 6: ...could result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information w...

Страница 7: ...1 Dome Connectors and Buttons For technical specifications see page 62 Network Connector RJ45 Push pull Connector IP66 with High Power over Ethernet High PoE NO NO NOTICE TICE TICE Use the supplied midspan NO NO NOTICE TICE TICE The product shall be connected using a shielded network cable STP All cables connecting the product to the network shall be intended for their specific use Make sure that ...

Страница 8: ...ards not included For SD card recommendations see www axis com Control Button For location of the control button see Hardware Overview on page 7 The control button is used for Resetting the product to factory default settings See page 58 Connecting to an AXIS Video Hosting System service See page 50 To connect press and hold the button for about 3 seconds until the Status LED flashes green Connect...

Страница 9: ...nd assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 10 4 The product s...

Страница 10: ... 3 Click OK The password has now been configured The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the...

Страница 11: ...nfiguration To configure the manual trigger 1 Go to Setup Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 37 To show the manual trigger buttons in the Live View pa...

Страница 12: ...r to zoom to that position Focus bar Use the arrows to focus the camera or click on a position on the bar to set the focus position Using the focus bar will disable the product s autofocus To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above Iris bar Click on a position to set a manual exposure level to make the image brighter or darker This will disab...

Страница 13: ...ea marked with a white square As soon as the camera detects the focus recall area the camera recalls the previously set focus This means that in this example the focus is set on the car regardless of zoom factor How to add a focus recall area 1 Pan tilt and zoom into the area where you would like to have focus 2 Set the focus either use the autofocus or adjust manually by using the focus bar 3 Cli...

Страница 14: ...AXIS Q6054 E PTZ Dome Network Camera Access the Product 2 Click on the focus recall button The button toggles from minus to plus to show that the focus recall area is removed 14 ...

Страница 15: ...eo traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing ...

Страница 16: ...Stream You can also access video and images from the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following path...

Страница 17: ...e Live View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 46 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 46 2 TCP IP See page 49 3 Date Time See page 48 4 Video Stream See page 18 The Basic Setup menu can be disable...

Страница 18: ...tion to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be con...

Страница 19: ...selecting Maximum bit rate MBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity MBR allows you to set a target bit rate that limits the bandwidth consumption The MBR target bit rate works like the ceiling of a tent It limits the bit rate while maintaining some ...

Страница 20: ...th and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value About stream profiles A stream profile is a set of predefined stream settings including resolution compression frame rate and overlay settings Stream profiles can be ...

Страница 21: ...cally set to produce optimum image quality Use Manual if you have special requirements for the exposure setting and wish to lock it Select the desired exposure time from the drop down list Max exposure time Shutter speed also called exposure time stands for the length of time the camera shutter is open thereby exposing the camera sensor to light If shutter speed is fast it can freeze action effect...

Страница 22: ...se reduction may increase the amount of motion blur Stabilizer When monitoring environments that are subject to vibrations e g traffic control images may appear to be unsteady Select the frequency High or Low that gives the best improvement in image quality See the online help for more information Image freeze on PTZ Select All movements to freeze the image while the camera is moving during a pan ...

Страница 23: ...difier To display the pan position as a text overlay 1 Go to Setup Video Video Stream 2 Under Overlay settings select Include text Enter x to show the pan position Enter y to show the tilt position 3 Configure the optional size color and position of the text overlay 4 Click Save 5 Go to the Live View page to confirm the setting About overlay images An overlay image is a static image superimposed o...

Страница 24: ...rtical coordinates The X 0 and Y 0 position is the top left corner If a part of the image is positioned outside the video image the overlay image will be moved so that the whole image is visible 6 Click Save Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Privacy masks cannot be bypassed via the VAPIX Application Programming Inter...

Страница 25: ... Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or...

Страница 26: ...ame and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 26 ...

Страница 27: ...osition 3 Write a name in the Current position field 4 If required select Use current position as Home 5 Click Add to save the preset position How to include the preset position name in an overlay text 1 Go to Video 2 Select Include overlay text 3 Write the modifier P in the field 4 Click Save Set the Home Position The Home position is readily accessible by clicking the Home button on the Live Vie...

Страница 28: ...onfiguration Start Stop Autotracking Click Start to enable autotracking To disable autotracking click Stop Settings The Movement trigger sensitivity level can be set to Low Medium or High Medium is usually a good choice depending on the size of the moving objects and the image contrast a low or high sensitivity might be more suitable Exclude Areas Exclude areas are areas where movement is to be ig...

Страница 29: ...active Go to Events and set up an action rule with PTZ Preset Reached or Autotracking as trigger About guard tours A guard tour displays the video stream from different preset positions one by one in a predetermined order or at random and for configurable time periods The enabled guard tour will keep running after the user has logged off or closed the browser The guard tour capability in this Axis...

Страница 30: ...ive name 4 Specify the pause length between runs 5 Click to start recording the Pan Tilt Zoom movements 6 When satisfied click 7 Click OK Note Only the name of the recorded tour and pause between runs can be modified Starting a new recording will overwrite the existing guard tour The recorded tour can be activated from the Live View and Guard Tour pages or through events For more information see t...

Страница 31: ...lights or other cameras placed close to the camera To make the camera focus on the areas of interest set the near focus limit to a value that is greater than the distance at which the uninteresting objects tend to appear See illustration below where x is the near focus limit value Move speed sets the speed of the camera s pan and tilt movements The default setting is maximum speed When using a joy...

Страница 32: ...ontrol for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 46 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60...

Страница 33: ...t can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Set Up Action Rules on page 37 Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will...

Страница 34: ...jects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note To trigger on small objects or movements use several small motion detection windows rather than one large...

Страница 35: ...For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be instal...

Страница 36: ...me Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings on page 58 36 ...

Страница 37: ...ect Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down...

Страница 38: ...ation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Autotracking Trigger the rule when autotracking starts or stops See Autotracking on page 28 Error Trigger the rule if the PTZ functionality is not working correctly This can for example be used to send maintenanc...

Страница 39: ...a preset position Guard Tour Start a guard tour See About guard tours on page 29 Record Video Record video to a selected storage Send Images Send images to a recipient Send Notification Send a notification message to a recipient Send SNMP Trap Send an SNMP trap message to the operator Make sure that SNMP is enabled and configured under System Options Network SNMP Send Video Clip Send a video clip ...

Страница 40: ...xy between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images Send Video Clip A network share can also be used as a storage device for recorded video Go System Options Storage to configure a network share before setting up a continuous recording or an action rule to record video For more information about storage devices see Storage on page 54 TCP Send ...

Страница 41: ...chedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action R...

Страница 42: ...nect them to the alarm device Connect the following wires to the midspan through an alarm device that can open and close the circuit Pin Pair Wire Color 4 2 Blue 5 1 1 White blue 7 1 White brown 8 4 2 Brown A Midspan B Alarm device with a physical switch not included C Camera 4 Mount the network connector and connect the cable between the camera and the midspan Connect the following wires directly...

Страница 43: ...onfigured under System Options Date Time see Date Time on page 48 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings ...

Страница 44: ...age 43 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save vi...

Страница 45: ...etting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer mat...

Страница 46: ...raded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the B...

Страница 47: ...ort based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication...

Страница 48: ...ate 1 Create a self signed certificate see How to create a self signed certificate on page 48 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate How to insta...

Страница 49: ...ee page 58 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings f...

Страница 50: ...le from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for about ...

Страница 51: ...r address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Sel...

Страница 52: ...r is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a port number is automatically selected when enabling NAT traversal Note An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does n...

Страница 53: ...a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enab...

Страница 54: ...the card from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is managed on the System Options Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available fo...

Страница 55: ...orted file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Encrypt SD Card Data To prevent unauthorized individuals and systems from accessing recorded video the SD card...

Страница 56: ...IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is reco...

Страница 57: ... useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up wi...

Страница 58: ...y default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis com techsup To reset the product to the factory default settings 1 Press and hold the control button and the power button for 15 30 seconds until the status LED indicator flashes amber See Hardware Overview on ...

Страница 59: ... with each new release before upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is be...

Страница 60: ...an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date Time on page 48 The product is accessible locally but not externally Router configuration To configure your router to allow incoming data t...

Страница 61: ...ext indicating inadequate power supply Check cables and restart power sourcing equipment Image unsatisfactory Check the video stream and camera settings under Setup Video Video Stream and Setup Video Camera Settings Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting m...

Страница 62: ...ally configurable streams in H 264 and Motion JPEG Axis Zipstream technology Controllable frame rate and bandwidth VBR MBR H 264 Image settings Manual shutter time compression color brightness sharpness white balance exposure control exposure zones fine tuning of behavior at low light rotation 0 180 text and image overlay 32 individual 3D privacy masks image freeze on PTZ automatic defog backlight...

Страница 63: ...0 V AC max 74 W Camera consumption typical 16 W max 60 W Connectors RJ45 10BASE T 100BASE TX PoE RJ45 Push pull Connector IP66 included Storage Support for SD SDHC SDXC card Support for recording to dedicated network attached storage NAS For SD card and NAS recommendations see www axis com Operating conditions With 30 W midspan 20 C to 50 C 4 F to 122 F With 60 W midspan 50 C to 50 C 58 F to 122 F...

Страница 64: ... Considerations When setting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High ...

Страница 65: ...User Manual Ver M2 2 AXIS Q6054 E PTZ Dome Network Camera Date June 2016 Axis Communications AB 2016 Part No 1600986 ...

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