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AXIS Q6034-E - Troubleshooting

LED Indicator flash routine

* RFL (Resident Firmware Loader) check is a checksum method used to ensure that the software loading and starting the firmware works
correctly.

Case

Color

Description

Normal boot sequence

Unlit

Power on

RFL check*

Amber

Kernel booting

System initiating

Green

Shows steady green for 10 sec. for normal operation after restart.

Unlit

Steady connection/normal operation

Hard Factory Default

Unlit

Power on

RFL check*

Amber

Steady - Kernel booting

Flashes - Firmware restore

Steady - System initiating

Green

Shows steady green for 10 sec. for normal operation after restart.

Unlit

Steady connection/normal operation

Flash Upgrade

Unlit

Steady connection/normal operation

Amber

Flashes - Firmware upgrade

Unlit

Reset

RFL check*

Amber

Steady - Kernel booting

Flashes - Firmware restore

Steady - System initiating

Green

Shows steady green for 10 sec. for normal operation after restart.

Unlit

Steady connection/normal operation

No Network

Unlit

Power on

RFL check*

Amber

Kernel booting

System initiating

Amber/red

Flashes - No network

Green

Shows steady green for 10 seconds for normal operation after restart

Unlit

Steady connection/normal operation

AXIS DynDNS

Unlit

Steady connection/normal operation

Green

Flashes- Dyn DNS connecting

Steady - DynDNS connection successful

Unlit

Steady connection/normal operation

AVHS

Unlit

Steady connection/normal operation

Green

Flashes - Initiating

Amber

Flashes - Connection successful

Unlit

Steady connection/normal operation

Bad Checksum

Red

Flashes - RFL check* failed
See

Emergency Recovery Procedure,

on page 41.

Содержание Q6034-E

Страница 1: ...USER S MANUAL AXIS Q6034 E PTZ Dome Network Camera ...

Страница 2: ...t applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin project...

Страница 3: ...Pan Tilt Zoom 20 Preset Positions 20 Auto Tracking 20 Guard Tour 21 OSDI Zones 21 Advanced 21 Applications 23 Events 24 Event Servers 24 Event Types 24 Gatekeeper 26 Recording List 29 Continuous Recording 30 System Options 31 Security 31 Network 33 Storage 38 Maintenance 38 Support 38 Advanced 39 About 40 Resetting to the Factory Default Settings 40 Troubleshooting 41 Checking the Firmware 41 Upgr...

Страница 4: ... Supply A High PoE midspan is supplied with the camera Active Gatekeeper functionality The Active Gatekeeper functionality enables AXIS Q6034 E to automatically move to a preset position upon motion detection in a pre defined area and track the detected object Multiple H 264 and Motion JPEG streams AXIS Q6034 E offers the most efficient video compression format H 264 MPEG 4 Part 10 AVC which saves...

Страница 5: ...IEE 802 3at Use Axis T8124 Midspan included Shielded cable shall be used to comply with EMC Network connector Part number P N Serial number S N The serial number may be required during the installation Status indicator LED Control button SDHC memory card slot Caution Heater may be hot Power button for Factory Default only ...

Страница 6: ...mory card not included can be used for local recording with removable storage To insert and remove an SD card the camera s top cover must first be removed for instructions please refer to the Installation Guide Note Before removal the SD card should be unmounted to prevent corruption of recordings To unmount the SD card go to Setup System Options Storage SD Card and click Unmount Status Indicators...

Страница 7: ...network camera includes one 1 decoder license for viewing H 264 video streams This is automatically installed with AMC The administrator can disable the installation of the H 264 decoder to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox 2 Enter the IP address or host name of the camera in the Location Address field of your browser To acc...

Страница 8: ... a protocol used to encrypt the traffic between web browsers and serv ers The HTTPS certificate ensures encrypted exchange of information To set the password via a standard HTTP connection enter it directly in the first dialog shown above To set the password via an encrypted HTTPS connection follow these steps 1 Click Create self signed certificate 2 Provide the requested information and click OK ...

Страница 9: ...rimarily intended for use when the AXIS Media Control viewer toolbar is not available Activate the camera s Fan manually with this button Activate the camera s Heater manually with this button Enable disable the Gatekeeper by selecting On or Off from the drop down list The Gatekeeper is configured under Setup Events Gatekeeper see page 26 AXIS Media Control viewer toolbar The AXIS Media Control vi...

Страница 10: ...n in one smooth movement or click on the arrows at the ends of the bars to steer the camera in steps Zoom bar Click a position directly on the zoom bar to zoom all the way to the new position in one movement or click the arrows at the ends of the bar to zoom in steps Focus bar Click a position directly on the focus bar to set focus at a new position in one movement or click the arrows at the ends ...

Страница 11: ...t shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the network camera is to use the AXIS Media Control AMC in Internet Explorer in Windows Unicast RTP This unicast method RTP over UDP is used for live uni...

Страница 12: ...x for example This option maintains an open HTTP con nection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The paths that can be used are listed below in the order of preference Unicast via RTP axrtpu i...

Страница 13: ...Administrators have unrestricted access to all settings Operators have access to Video Audio Live View Config PTZ Events and Recording List See also the online help available by clicking on each Setup page Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the network camera 1 Users see page 31 2 TCP IP see page 33 3 Date Time see page 33 4 Video Stream see...

Страница 14: ...tting the compression level affects the image quality and the amount of bandwidth required the lower the compression the higher the image quality with higher bandwidth requirements The image can also be rotated See the online help files for more information Video Stream To avoid bandwidth problems on the network the frame rate allowed to each viewer can be limited Select the Unlimited radio button...

Страница 15: ... or the image quality Not setting a priority means the frame rate and image quality are equally affected Note To determine a reasonable bit rate go to Setup Video Video Stream Image Under Overlay Settings check the Include checkbox and enter the code b in the Include text field The current bit rate will display as a text overlay on the Live View page To preview the image stream while configuring t...

Страница 16: ...uld be less sharp White balance White balance is used to compensate for the different colors present in different light sources to make the colors in the image appear the same The network camera can be set to automatically identify the light source and compensate for its color Alternatively the type of light source can be manually selected from the drop down list Please see the online help files f...

Страница 17: ... it must first be uploaded to the network camera Click Browse and locate the image file on the computer Click Upload When uploaded the file can be selected in the Use overlay image drop down list To place the overlay image in the live view image select Include overlay image at coordinates under Video Video Stream Image see Overlay Settings on page 14 Once satisfied click Save Privacy mask A privac...

Страница 18: ... not possible the camera overrides the settings and selects the best available combination Browser Viewer Description Internet Explorer AMC Recommended viewer in Windows Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Requires one of the following installed on the client JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Still image Displays still i...

Страница 19: ...rowsers other than Internet Explorer or when not using AXIS Media Control to view the video stream AXIS Media Control for Internet Explorer has its own snapshot button The auto tracking button in the Live View page Start Stop Auto Track manually stops and starts the auto tracking feature The fan button is used to manually start the camera s fan Specify the number of minutes the fan should run for ...

Страница 20: ...s on page 14 Auto Tracking The network camera can detect movement in the camera s field of view for example a moving vehicle or person If auto tracking is enabled the camera will automatically pan and tilt to follow the moving object or in case there is lots of simultaneous movement the area with the most movement Auto tracking continues until the moving object stops or disappears from the monitor...

Страница 21: ...h OSDI Zone is set up with coordinates and a descriptive name The camera uses the coordinates of the center of the image to set the lower left and upper right zone areas First navigate to where you would like the lowermost left point of the OSDI Zone to be located By clicking Get the coordinates are set Proceed to where the upper right point of the zone should be located and click its Get button G...

Страница 22: ... commands issued via the VAPIX Application Programming Interface The buttons will be displayed in the PTZ control panel which is available on the Live View page by clicking the Ctrl panel button Enable Disable controls Uncheck the boxes to disable the pan tilt zoom focus and iris controls Note Disabling PTZ controls will affect preset positions For example if the tilt control is disabled the camer...

Страница 23: ...s serial number found on the product s label see page 5 About Details about the installed application Upload Applications To upload an application browse to the package and click Upload Package Installed Applications Uploaded applications are listed under Installed Applications together with information about the application s version vendor status running or not running and license information To...

Страница 24: ...on for the server type For details on each setting see the online help available from each web page When the setup is complete the connection can be tested by clicking the Test button the connection test takes approximately 10 seconds Event Types An Event Type describes how and when the camera is to perform certain actions Example If somebody passes in front of a camera and an event has been confi...

Страница 25: ...ion 6 Set the When Triggered parameters that is define what the camera will do if the main door is opened To upload images select Save stream and enter the required information See Save stream on page 25 7 Click OK to save the event in the Event Types list Please see the online help for descriptions of each available option Note Up to 10 event types can be configured in the camera and up to three ...

Страница 26: ... local disk When saving to the local disk the video format JPEG or H 264 must first be selected Scheduled Event A Scheduled event can be activated at preset times in a repeating pattern on selected weekdays How to set up a scheduled event The following example describes how to set up a scheduled event 1 Click Add scheduled on the Event Types page The Triggered Event Type Setup page appears 2 Enter...

Страница 27: ...Using AXIS Media Control Internet Explorer Select the radio button Configure Included Windows and click New Select the new window in the list of windows and enter a descriptive name b Using the Java applet Click Add Window Select the Include radio button and enter a descriptive name in the field 3 Adjust the size drag the bottom right hand corner and position click on the text at the top and drag ...

Страница 28: ...evel To only detect flashing light select low sensitivity In other cases a high sensitivity level is recommended Object Size History Sensitivity High level Only very large objects trigger motion detection An object that appears in the region will trigger the motion detection for a long period Ordinary colored objects on ordinary backgrounds will trigger the motion detection Low level Even very sma...

Страница 29: ...e drop down list See Setup System Options Storage SD Card to mount format and monitor the status and available recording space of the SD memory card Please refer to the Installation Guide supplied with the product for instructions on how to insert and remove the SD memory card Notes The SD memory card is optional and not included in the product To play recordings in Windows Media Player download a...

Страница 30: ...cordings will be removed if Disk or Stream profile is changed Recording Start time Shows the time the current continuous recording began If no continuous recording is taking place the status will show as Not started Duration Shows the length of the current continuous recording Click Restart to start a new recording Note that all previous continuous recording data will be removed From To play or do...

Страница 31: ...ss according to the choice made in the drop down list Allow Deny the following IP addresses The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need to be specified in the user list with the appropriate access rights This is done from Setup System Options Security Users HTTPS The network cameras suppo...

Страница 32: ...y contact your network administrator 2 Go to Setup System Options Security IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Under Settings select the EAPOL version provide your EAP identity and private key password Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the au...

Страница 33: ...ay be enabled simultaneously and at least one version must always be enabled When using IPv4 the IP address for the camera can be set automatically via DHCP or a static IP address can be set manually If IPv6 is enabled the network cameras receive an IP address according to the configuration in the network router There are also options for using AXIS Internet Dynamic DNS Service and AVHS AXIS Video...

Страница 34: ...sible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting Enable AVHS Enabled by default if AVHS is not to be used this option can be disabled One click enabled Press the camera s control button see Hardware overview on page 5 to connect to an AVHS service over the Internet Once registered Always is enabled and the cameras stays connecte...

Страница 35: ...plied IP address at the same time these will not affect each other HTTP and HTTPS The default HTTP HTTPS port numbers 80 and 443 respectively can be changed to any port within the range 1024 65535 This is useful for simple security port mapping for example NAT traversal port mapping for IPv4 A broadband router allows devices on a private network LAN to share a single connection to the Internet Thi...

Страница 36: ...his functionality is useful if the network camera is located on a local network behind a firewall and notifications uploads alarms and such need to be sent to a destination outside the local network such as the Internet See the online help for more information Quality of Service QoS Quality of Service QoS guarantees a certain level of a specified resource to selected traffic on a network Quality c...

Страница 37: ...or SNMP v1 v2 Traps are used by the camera to send messages to a management system for important events or status changes If Enable traps is selected enter the email address where the trap message is to be sent as well as the Trap community that should receive the message There are four types of traps available for the network camera Cold start Warm start Link up Authentication failed SNMP v3 SNMP...

Страница 38: ...ings Restore The unit is restarted and most current settings are reset to factory default values The settings that do not reset are the boot protocol DHCP or static the static IP address the default router the subnet mask the product interface language the system time the 802 1x settings Default The default button should be used with caution Pressing this returns the camera s settings to the facto...

Страница 39: ...hat the report takes several minutes to gen erate Configuration From the drop down lists select the level of information to be added to the System Log and Access Log files The default information level for the Access Log is set to Critical Warnings i e failed connections However in an error situation and when requesting support set it to the highest information level Critical Warnings Info For the...

Страница 40: ...uding the IP address to the Factory Default settings 1 Remove the dome ring and dome cover this will automatically disconnect power from the camera 2 Press and hold the Control button and the Power button at the same time 3 Continue to hold down the Control button and the Power button until the Status indicator flashes amber this may take up to 15 seconds 4 Release the Control button When the Stat...

Страница 41: ...ur dealer reserves the right to charge for any repair attributable to faulty upgrading by the user AXIS Camera Management can be used for multiple upgrades Please see the Axis website at www axis com for more information Emergency Recovery Procedure If power or the network connection to the camera is lost during the upgrade the process will fail and the unit becomes unresponsive A flashing red sta...

Страница 42: ... by providing a Server Report and a brief description of the problem The Server Report contains important information about the server and its software as well as a list of the current parameters The Access log files are also included in the Server Report Go to Setup System Options Support Support Overview to generate a Server Report ...

Страница 43: ... settings Return the unit to the main network The unit will now have a dynamic IP address but will notify you if the address changes Other networking problems Test the network cable by connecting it to another network device then Ping that device from your workstation See instructions above Camera is accessible locally but not externally Broadband router configuration To configure your broadband r...

Страница 44: ...camera Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the unit low performance clients use of features such as motion detection event handling and image rota tion other than 180 degrees Image not clear Check that the dome cover is clean Do not clean a dome cover that looks clean to the eye and never polish the surface Excessive cleaning can damage...

Страница 45: ...nnection normal operation Amber Flashes Firmware upgrade Unlit Reset RFL check Amber Steady Kernel booting Flashes Firmware restore Steady System initiating Green Shows steady green for 10 sec for normal operation after restart Unlit Steady connection normal operation No Network Unlit Power on RFL check Amber Kernel booting System initiating Amber red Flashes No network Green Shows steady green fo...

Страница 46: ...esolutions Frame rate Motion JPEG Up to 30 25fps 60 50 Hz in all resolutions Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Image settings Wide Dynamic Range WDR manual shutter time compression color brightness sharpness white balance exposure control exposure zones backlight compensation fine tuning of behavi...

Страница 47: ...00 2003 server DirectX 9c or higher For other operating systems and browers see www axis com techsup Installation management and maintenance AXIS Camera Management tool on CD and web based configuration Configuration of backup and restore Firmware upgrades over HTTP or FTP firmware available at www axis com General Casing IP66 rated and NEMA 4X rated metal casing aluminum Acrylic PMMA clear dome c...

Страница 48: ...ected Viewing on poorly performing client PCs lowers perceived performance Frame rate affected Approvals EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 61000 6 1 EN 61000 6 2 EN 55024 FCC Part 15 Subpart B Class B ICES 003 Class B VCCI Class B C tick AS NZS CISPR 22 KCC Class B IEC 60529 IP66 NEMA 250 Type 4X IEC 60068 2 1 IEC 60068 2 2 IEC 60068 2 78 IEC 60068 2 14 IEC 60068 2 30 IEC 60068 2 6 IEC...

Страница 49: ... that contains hundreds of thousands of photo sites pixels that convert light energy into electronic signals Its size is measured diagonally and can be 1 4 1 3 1 2 or 2 3 CGI Common Gateway Interface A specification for communication between a web server and other CGI programs For example a HTML page that contains a form might use a CGI program to process the form data once it is submitted CIF Com...

Страница 50: ...Gain Gain is the amplification factor and the extent to which an analog amplifier boosts the strength of a signal Amplification factors are usually expressed in terms of power The decibel dB is the most common way of quantifying the gain of an amplifier Gateway A gateway is a point in a network that acts as an entry point to another network In a corporate network for example a computer server acti...

Страница 51: ...al area Linux Linux is an open source operating system within the UNIX family Because of its robustness and availability Linux has won popularity in the open source community and among commercial application developers Local storage If a camera or video encoder supports local storage an SD card can be inserted into the SD card slot to locally record and store a video stream MAC address Media Acces...

Страница 52: ...aded web pages If it finds the page it is returned to the user without forwarding the request to the Internet If the page is not in the cache the proxy server acting as a client on behalf of the user uses one of its own IP addresses to request the page from another server over the Internet When the requested page is returned the proxy server forwards it to the user that originally requested it P V...

Страница 53: ...nation it reassembles them to re form the complete file TCP is a connection oriented protocol which means that a connection is established between the two end points and is maintained until the data has been successfully exchanged between the communicating applications Telnet Telnet is a simple method with which to access another network device e g a computer The HTTP protocol and the FTP protocol...

Страница 54: ...he bit number the more secure the encryption WPA PSK Wi Fi Protected Access Pre Shared Key This wireless encryption method uses a pre shared key PSK for key management Keys can usually be entered as manual hex values as hexadecimal characters or as a Passphrase WPA PSK provides a greater degree of security than WEP YPbPr analog video signal for component video Zoom lens A zoom lens can be moved zo...

Страница 55: ...ure control 16 Exposure zones 16 F Factory Default Settings 40 Fan 9 25 Firmware 41 Frame Rate 14 FTP 36 FTP Server 24 G Gatekeeper 26 GOV Settings 15 Guard Tour 21 H H 264 14 15 Heater 9 Host Name 35 HTTP Server 24 HTTPS 8 31 35 I IEEE 802 1X 32 Image freeze on PTZ 17 IP Address Filtering 31 IPv4 33 35 IPv6 34 IR cut filter 16 L LED 45 LED Indicator 6 45 Live View 9 Live View Config 18 Local stor...

Страница 56: ...Self signed certificate 8 Server Report 39 Server Time 33 Sharpness 16 SMTP 37 Snapshot button 9 SNMP 37 Storage 38 Storage Device 38 Support 38 42 System Log 39 System Options 31 T TCP Server 24 TCP IP Settings 33 Time Mode 33 Troubleshooting 41 U Upgrade Server 38 UPnP 35 37 Users 31 V VAPIX 19 22 Variable Bit Rate 15 Video Stream 14 Viewer 31 W White balance 16 Wide dynamic range 16 ...

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