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AXIS Q6034-E - Troubleshooting
For further assistance, please contact your reseller or check the support pages on the Axis web site at www.axis.com/techsup
Lower frame rate than expected
Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also the
online help.
Check in the AMC control panel applet (H.264 tab) that video processing is not set to Decode
only I frames.
Lower the image resolution.
Why do I not get 30 frames per sec-
ond?
See
General performance considerations, on page 48
Image degeneration
Decrease the GOV length, see the online help for more information.
The status indicator flashes red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has in some
other way been damaged.
See
Emergency Recovery Procedure, on page 41.
No images are displayed on web page
Problem with AXIS Media Control
(
Internet Explorer only)
To enable the updating of video images in Internet Explorer, set your browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your workstation.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your camera to use a Java applet for updating the images under
Live View Config > Layout > Default Viewer
for Internet Explorer. See the online help for more
information.
Video/Image problems, general
Image too dark or too light.
Check the video image settings. See the online help on Video Stream and Camera Settings
Missing images in uploads
This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Slow image update
Configuring pre-buffers, motion detection, high-resolution images, high frame rates will affect
the performance of the camera.
Poor performance
Poor performance may be caused by heavy network traffic, multiple users accessing the unit, low
performance clients, use of features such as motion detection, event handling and image rota-
tion other than 180 degrees.
Image not clear
Check that the dome cover is clean.
Do not clean a dome cover that looks clean to the eye and never polish the surface. Excessive
cleaning can damage the surface.
For general cleaning of a dome cover it is recommended to use a non-abrasive, solvent-free neu-
tral soap or detergent with water and a soft cloth. Rinse well with clean lukewarm water. Dry
with a soft cloth to prevent water spotting.
Never use harsh detergents, gasoline, benzene or acetone etc. and avoid cleaning in direct sun-
light or at elevated temperatures.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at least 16-bit.
Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or may be too large. Refer to
Overlay Image Settings
in the online help for more information.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter
Lower the image resolution.
Problems uploading files
Limited space
There is only limited space available for the upload of your own files. Try deleting existing files to
free up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensi-
tivity setting to avoid problems with luminance.
Storage/Disk management problems
Video cannot be recorded
Check that the SD Card is not write protected (i.e., Read only).
SD Card cannot be mounted
If the SD Card cannot be mounted, reformat it and then click
Mount
.
