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AXIS 262 - Troubleshooting
Symptoms, Possible Causes and Remedial Actions
The AXIS 262 cannot be accessed from a Web browser
Proxy server
If using a proxy server, try disabling the proxy setting in your browser.
Other networking problems
Test the network cable by connecting it to another network device.
Web pages do not display correctly
The network is too heavily
loaded
This may be due to insufficient bandwidth.
Recording cannot be found
Time has been edited
If you manually edit the time under
Date & Time, it may not be possible to find certain record-
ings when searching using a specific date and time. Editing the time can result in two record-
ings being saved with the same time and date.
The recording is still present on the hard disk and can be viewed by starting playback at the
previous recording.
Video is not displayed
ActiveX component
The ActiveX component is software that enables the viewing of live video on Windows. If the
ActiveX component is not properly installed, video will not be displayed.
To install the ActiveX component, open the Security tab in Internet Options in Internet
Explorer. Then temporarily lower the security level for this zone to a level where it will be pos-
sible to install the ActiveX component. Now access the Main View page again to install the
component.
After the ActiveX component has been successfully installed, return the security level to its
previous setting.
Note that installing the ActiveX component requires Administrator privileges on the PC.
Too many users
The maximum number of users guaranteed to be able view video simultaneously is 4.
Network problems
The AXIS 262 uses ports 80 and 2000 for viewing video. If web pages are available, but video is
not, check that port 2000 has not been blocked.
The network cameras/video servers that the AXIS 262 records from must be accessible on port
80.
You may need to contact your network administrator.
AXIS 262 works locally, but not externally
Incorrect firewall settings
Check if there are firewall settings that need to be adjusted. See also
Network problems above.
Network settings
Check if there are router and subnet mask settings that need to be configured. See the TCP/IP
Network Settings page for more information.
Manual recording cannot be started
User account
Check that you are logged in as an administrator or operator. If anonymous viewers is enabled,
this option is not available.
AXIS 262 cannot be accessed via a host name
Settings error
Check that the host name and DNS server settings are correct.
Image problems
No image using Refresh and/or
slow updating of image
If images are very complex, try limiting the number of clients accessing the AXIS 262.
Check that sufficient bandwidth is available, and also that the PC used for viewing meets the
specified requirements.
Blurred images
Please refer to the troubleshooting page for the connected camera.
Poor image quality
Please refer to the troubleshooting page for the connected camera.
Rolling dark bands or flickering
in image
Please refer to the troubleshooting page for the connected camera.
