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Appendices

Appendix F: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service.

To resolve an issue:

Check the pertinent section of this manual to see if the issue can be resolved by following the
procedures outlined.

Visit www.avocent.com/support and use one of the following resources:

Search the knowledge base or use the online service request.

-or-

Select

Technical Support Contacts

to find the Avocent Technical Support location nearest you.

Содержание AUTOVIEW 3008

Страница 1: ...AUTOVIEW 3008 3016 Installer User Guide...

Страница 2: ...ent This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications...

Страница 3: ...o The Power of Being There AutoView Dambrackas Video Compression and OSCAR are registered trademarks of Avocent Corporation or its affiliates in the U S and other countries All other marks are the pro...

Страница 4: ...lated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Power On This symbol indicates the principal on off switch...

Страница 5: ...s 6 Connecting the AutoView 3008 3016 Switch Hardware 6 Adjusting Mouse Settings on Target Devices 8 Connecting to the OBWI Through a Firewall 8 Verifying the Connections 10 AutoView 3008 3016 switch...

Страница 6: ...08 3016 Switch OBWI 35 Viewing and Selecting Ports and Servers 36 The AutoView 3008 3016 Explorer Window 36 Launching a KVM Session 38 Viewing and terminating user sessions 38 Session sharing options...

Страница 7: ...67 Changing the toolbar 69 Setting the window size 69 Adjusting the view 70 Adjusting color depth 71 Additional video adjustment 71 Target video settings 73 Contrast and brightness 73 Detection thres...

Страница 8: ...essages 82 Set Change Password 82 Restore Factory Defaults 82 Reset Appliance 82 Set Web Interface Ports 83 Input Web Server Certificate 83 Exit 83 Appendices 85 Appendix A Flash Upgrades 85 Appendix...

Страница 9: ...ify Dialog Box 23 Figure 3 10 OSCAR Interface Names Dialog Box 24 Figure 3 11 OSCAR Interface Name Modify Dialog Box 25 Figure 3 12 OSCAR Interface Commands Dialog Box 26 Figure 3 13 Scan Dialog Box 2...

Страница 10: ...ave Appliance Configuration Window File System 57 Figure 4 15 Save Appliance User Data Window FTP Server 57 Figure 4 16 Restore Appliance User Data File System Window 59 Figure 4 17 Restore Appliance...

Страница 11: ...able 3 6 Commands to Manage Routine Tasks for Your Target Devices 25 Table 4 1 OBWI Supported Operating Systems and Browsers 35 Table 4 2 Descriptions for Figure 4 1 37 Table 4 3 Session Sharing Defin...

Страница 12: ...x AutoView 3008 3016 Switch Installer User Guide...

Страница 13: ...rectly attached servers and can conveniently scale to support more Reduce cable bulk With server densities continually increasing cable bulk remains a major concern for network administrators The Auto...

Страница 14: ...tached or client computers The client connects to the AutoView 3008 3016 switch using an Internet browser Figure 1 1 Example Switch Configuration AutoView 3016 Switch Shown Table 1 1 Descriptions for...

Страница 15: ...work Installation Overview The general procedure for setting up and installing an AutoView 3008 3016 switch is as follows Unpack the switch and verify that all components are present and in good condi...

Страница 16: ...08 3016 Switch Installer User Guide Figure 2 1 illustrates a basic configuration for the AutoView 3016 switch Descriptions follow in Table 2 1 Figure 2 1 Basic AutoView 3016 Switch Configuration 4 3 1...

Страница 17: ...h cable per IQ module 4 pair UTP up to 30 meters UTP patch cable s for network connectivity 4 pair UTP up to 30 meters Setting up your network The AutoView 3008 3016 switching system uses IP addresses...

Страница 18: ...ent fire and shock hazards Elevated Ambient Temperature If installed in a closed rack assembly the operating temperature of the rack environment may be greater than room ambient Use care not to exceed...

Страница 19: ...ocent products If the building has 3 phase AC power ensure that the computer and monitor are on the same phase For best results they should be on the same circuit WARNING To reduce the risk of electri...

Страница 20: ...re a computer connected to the AutoView 3008 3016 switch can be used for remote user control you must set the target mouse speed and turn off acceleration For machines running Microsoft Windows operat...

Страница 21: ...ernal interface to the KVM switch through the firewall s internal interface Consult the manual for your firewall for specific port forwarding instructions 2068 Transmission of KVM session data mouse k...

Страница 22: ...wo green LEDs a POWER LED and a STATUS LED The POWER LED indicates that the attached module is turned on The STATUS LED indicates that a valid selection has been made to an AutoView 3008 3016 switch T...

Страница 23: ...an appropriate length of CAT 5 cable connect the AVRIQ PS 2 module from step 1 to an available port on your 3008 3016 switch 3 Repeat steps 1 and 2 for all additional cascaded AutoView switches NOTE T...

Страница 24: ...12 AutoView 3008 3016 Switch Installer User Guide...

Страница 25: ...To access the OSCAR interface Main dialog box Press Print Screen to launch the OSCAR interface The Main dialog box will appear NOTE If OSCAR Password has been enabled you will be prompted to enter a...

Страница 26: ...name EID or port number or If the display order of your list is by port the Port button is depressed type the port number and press Enter or If the display order of your list is by name or EID the Na...

Страница 27: ...ew 3008 3016 switching system The status of target devices in your system is indicated in the far right columns of the Main dialog box The following table describes the status symbols Table 3 2 OSCAR...

Страница 28: ...ed or other designated letters Alt X Closes current dialog box and returns to previous one Alt O Selects the OK button then returns to the previous dialog box Enter Completes a switch operation in the...

Страница 29: ...t key to change case Backspace Erases characters in a text box Table 3 3 OSCAR Interface Navigation Basics Continued Keystroke Function Table 3 4 Setup Features to Configure the OSCAR Interface Featur...

Страница 30: ...invoked or set a Screen Delay Time for the OSCAR interface This setting alters how target devices will display in several dialog boxes including Main Devices and Scan List To access the OSCAR interfa...

Страница 31: ...s you to complete a soft switch without the OSCAR interface displaying To perform a soft switch see the Soft switching on page 15 Controlling the status flag The status flag displays on your desktop a...

Страница 32: ...llowing flag colors are available Flag 1 Gray flag with black text Flag 2 White flag with red text Flag 3 White flag with blue text Flag 4 White flag with violet text 4 In Display Mode select Opaque f...

Страница 33: ...yboard as pressing the Z key when the US keyboard country code is used The Keyboard dialog box enables you to send a different keyboard country code than the default US setting The specified country c...

Страница 34: ...twork Configuration feature To change network settings 1 If the OSCAR interface is not open press Print Screen to open the Main dialog box 2 Click Setup Network to open the Network dialog box Figure 3...

Страница 35: ...to AutoView 3008 3016 port 6 each target device connected to it would be numbered sequentially The target device using AutoView 3008 3016 port 6 switch port 1 would be 06 01 the target device using Au...

Страница 36: ...n will be recognized by the switch NOTE When it is initially connected a target device will not appear in the Names list until it is turned on Once an initial connection has been made it will appear i...

Страница 37: ...g box NOTE If an IQ module has not been assigned a name the EID is used as the default name Commands Dialog Box Functions From the OSCAR interface Commands dialog box you can manage your AutoView 3008...

Страница 38: ...It can be changed in the Scan dialog box to sort either by Name EID or Port by choosing one of the buttons If a server on the list is unavailable it is skipped Watch mode views a server unless a conf...

Страница 39: ...default is 15 seconds per server 4 Click OK NOTE The order in which the servers appear in the Scan dialog box is based on the order in which they were selected Scanning a single server multiple times...

Страница 40: ...y either the target device name or EID number to which a user is connected If there is no user currently connected to a channel the username and server fields will be blank To view current user connec...

Страница 41: ...upgrade your firmware NOTE For optimum performance keep your firmware current To display version information and upgrade firmware 1 Activate the OSCAR interface and click Commands Display Versions Th...

Страница 42: ...3 16 OSCAR Interface Version Dialog Box 5 To upgrade individual IQ modules click the AVRIQ button to view individual AVRIQ module version information NOTE To upgrade multiple AVRIQ modules simultaneo...

Страница 43: ...ia the AVRIQ module is terminated 9 To simultaneously upgrade multiple AVRIQ modules activate the OSCAR interface click Commands AVRIQ Status and click one or more types of modules to upgrade Click Up...

Страница 44: ...the PS 2 keyboard and mouse on a target device or local port NOTE This function is for Microsoft Windows based computers only Resetting the PS 2 ports on a target device running any other operating s...

Страница 45: ...X or press Escape to exit without sending a Reset command to the target device To reset the local mouse and keyboard 1 Activate the OSCAR interface and click Commands Device Reset A confirmation messa...

Страница 46: ...34 AutoView 3008 3016 Switch Installer User Guide...

Страница 47: ...wser be kept up to date with the latest version A Video Viewer window provides real time control of the keyboard monitor and mouse functions of individual target devices connected to the AutoView 3008...

Страница 48: ...6 switch you wish to access Use https xxx xx xx xx or https hostname as the format 3 When the browser makes contact with the switch enter your username and password then click Login The AutoView 3008...

Страница 49: ...ys the IP address appliance type and last six digits of the appliance MAC address and browser being accessed 2 OBWI tabs used to display connections status and configure the appliance 3 Shows connecte...

Страница 50: ...r may view the entire screen by adjusting the resolution on the target device the local computer or both To launch a KVM session from the AutoView 3008 3016 Explorer browser window Click on a device l...

Страница 51: ...appropriate level of access is required to disconnect a user If you do not have permission to disconnect a user the checkbox next to that user will be disabled Session sharing options Session sharing...

Страница 52: ...bled If you have Appliance Administrator rights you can share any session preempt the session or observe the session with stealth connections If you have User Administrator rights you can share the se...

Страница 53: ...Managing users The AutoView 3008 3016 switch OBWI provides local and login security through administrator defined user accounts By selecting the Configure tab and then selecting Users on the side men...

Страница 54: ...s can become locked out by the Security Lock out feature if they try to enter an invalid password five consecutive times You can configure Security Lock out settings as well as unlock any user through...

Страница 55: ...ure 4 3 Users Window 2 Click the Add User button on the right side of the window to add a new user or Click a username listed in the Users column to modify an existing user The Add Modify User window...

Страница 56: ...tab in the OBWI then click the Users category in the left column 2 Click the username you want to modify 3 Enter the new password and or access level in the provided fields 4 Click Save to return to t...

Страница 57: ...button The lock icon next to the username will disappear To specify the length of time a user account remains locked 1 Click the Configure tab in the OBWI then click the Users category in the left co...

Страница 58: ...ed number of minutes The Video Session Preemption Timeout option allows you to specify the time 5 120 seconds for which a preemption warning message appears before a video session is preempted If this...

Страница 59: ...Override Admin Account As a failsafe measure the AutoView switch can be configured with an administrator account that can be used to access the switch from a network even if the local accounts are lo...

Страница 60: ...d in SNMP actions The Read and Write strings only apply to SNMP over UDP port 161 and act as passwords that protect access to the AutoView switch The values can be up to 64 characters in length These...

Страница 61: ...he management stations by clicking the appropriate checkboxes in the list You can use the checkbox next to Enabled Traps to select or deselect the entire list Figure 4 7 Traps Window Viewing and resyn...

Страница 62: ...a server name You can use the OBWI to rename a server from a remote workstation rather than from the OSCAR interface Figure 4 8 Servers Window To modify a server name 1 Click the Configure tab in the...

Страница 63: ...indicates that the IQ module is offline To clear offline IQ modules click Clear Offline AVRIQs and click OK when prompted The Clear Offline AVRIQs button is only available for AutoView switch adminis...

Страница 64: ...inished configuring the switches click Save to save the new settings or Click Cancel to exit without saving Viewing version information The Versions category displays versions of the AutoView switch F...

Страница 65: ...witch firmware When you select the Versions category the OBWI will retrieve the firmware versions from the selected switch The AVRIQ Versions sub category allows you to view and upgrade all of the IQ...

Страница 66: ...may result in the need to reboot the server 4 Click OK to continue or Click Cancel to return to the AVRIQ Versions sub category Upgrading firmware You can upgrade the firmware for either the switch o...

Страница 67: ...ter 4 Web Interface Operations 55 Figure 4 12 Upgrade Appliance Firmware TFTP Server Window Figure 4 13 Upgrade Appliance Firmware File System Window To upgrade AVRIQ module firmware 1 Click the Tools...

Страница 68: ...ly reboot the AutoView switch To reboot the switch 1 In the OBWI click Tools Reboot Appliance 2 Click OK to reboot the appliance or Cancel to abort Managing AutoView switch configuration files Configu...

Страница 69: ...e Appliance Configuration Window File System Figure 4 15 Save Appliance User Data Window FTP Server 3 Optional Enter and verify a password in the supplied fields This password is requested when you re...

Страница 70: ...ite completion Click OK to return to the main window Managing user databases User database files contain all user accounts assigned in an AutoView switch You can save your user account database file a...

Страница 71: ...k Browse and navigate to the location where you stored the saved user database file 4 Click Restore and enter the password you created when the user database was saved Click OK 5 When complete a messa...

Страница 72: ...On the Authentication page in the OBWI you can configure the LDAP authentication priority and the parameters that define LDAP server connection information LDAP authentication priority In the Authenti...

Страница 73: ...e Search DN field Use the Search Base field to define a starting point from which LDAP searches begin The modifiable default values are dc yourDomainName and dc com For example to define a search base...

Страница 74: ...th a group is configured by setting the value of an attribute in the group object For example if the Notes property in the group objects is used to implement the access control attribute the Access Co...

Страница 75: ...Admin or Appliance Admin privileges to the appliance Group Attribute A username password and group query is made to the directory service for an appliance and attached target devices when using Query...

Страница 76: ...target device and appliance objects to the groups you created in step 5 8 Specify the value of any attribute being used to implement the access control attribute For example if you are using info as...

Страница 77: ...eviated name of your organization Locality Name the city where your organization is located State or Province Name the unabbreviated state or province where your organization is located Country Name t...

Страница 78: ...er User Guide 5 When prompted click to view the certificate and follow the instructions to import the certificate into the Root Certificate Authority folder After the certificate is stored the user sh...

Страница 79: ...ot install the Java Runtime Environment JRE The JRE is available as a free download from http www sun com for PC users and from http www apple com for Mac users NOTE The OBWI uses system memory to sto...

Страница 80: ...ideo Viewer window The menu and toolbar is in a show hide state if the thumbtack has not been used Place your cursor over the toolbar to display the menu and toolbar Up to ten commands and or macro gr...

Страница 81: ...he display if the window size changes during a session as long as autoscaling is enabled If the target device resolution changes any time during a session the display adjusts automatically To change t...

Страница 82: ...remains fixed and the device image scales to fit the window With automatic scaling the desktop window is sized to match the resolution of the server being viewed With manual scaling a drop down menu...

Страница 83: ...the best fidelity or fewer colors to reduce the volume of data transferred on the network Video Viewer windows can be viewed using the Best Color Available slower updates Best Compression fastest upda...

Страница 84: ...y clicking the Min or Max buttons to adjust the parameter for each icon pressed The adjustments display immediately in the Video Viewer window 4 When finished click Close to exit the Manual Video Adju...

Страница 85: ...f the cursor when it is moved Varying the threshold values may result in quieter screens and can improve cursor tracking You can modify Noise Threshold and Priority Threshold values if you are using s...

Страница 86: ...toggle back to a normal video image Adjusting mouse options The Video Viewer window mouse options affect cursor type Cursor mode scaling alignment and resetting Mouse settings are device specific tha...

Страница 87: ...ures keystrokes before they reach the client you should avoid using those keys to restore the mouse pointer To enter Single Cursor mode Select Tools Single Cursor Mode from the Video Viewer window men...

Страница 88: ...rsor panel 4 Click OK to save settings Mouse scaling Some earlier versions of Linux did not support adjustable mouse accelerations For installations that must support these earlier versions you can ch...

Страница 89: ...connected and reconnected them To realign the mouse Click the Align Local Cursor button in the Video Viewer window toolbar Using Keyboard Pass through Keystrokes that a user enters when using a Video...

Страница 90: ...window menu or Select the desired macro from the buttons available on the Video Viewer menu Saving the View You can save the display of a Video Viewer either to a file or to the clipboard for pasting...

Страница 91: ...Chapter 5 The Video Viewer 79 Closing a Video Viewer Window Session To close a Video Viewer window session Select File Exit from the Video Viewer window...

Страница 92: ...80 AutoView 3008 3016 Switch Installer User Guide...

Страница 93: ...menu will display the following message Press any key to continue Network Configuration To configure network settings using the Console menu 1 When you turn on your AutoView 3008 3016 switch the swit...

Страница 94: ...ain Menu Options Besides the Network Configuration option the Console Main menu of the AutoView 3008 3016 switch features the following menu items Firmware Management Enable Debug Messages Set Change...

Страница 95: ...modify or specify alternate ports Input Web Server Certificate This menu option allows the user to utilize the User Defined Web Certificate Import or Export Web Certificates options Exit This menu sel...

Страница 96: ...84 AutoView 3008 3016 Switch Installer User Guide...

Страница 97: ...rmware using the Console menu interface NOTE If you do not have a TFTP server you can find several shareware and freeware programs on the Internet that you can download and install 1 Visit http www av...

Страница 98: ...nuously the switch is in recovery mode To recover from a failed Flash upgrade 1 Visit http www avocent com support and download the latest Flash firmware from Avocent 2 Save the Flash upgrade file to...

Страница 99: ...ll activate the Configuration screen of the IQ module s Terminal Applications menu which enables you to configure your serial IQ module NOTE When any Terminal Applications menu is active pressing Ente...

Страница 100: ...Grey The default color is White This value cannot be identical to the Normal Text or Background value Screen Size This option allows you to specify the screen s text width size Available values are w...

Страница 101: ...screen shows the 10 available macros and the associated key sequences if any for each 3 Using the Up Arrow and Down Arrow keys scroll to an available macro number and highlight the listed keystroke se...

Страница 102: ...buffer If you choose this option a warning screen will appear Press Enter to delete the history buffer or Escape to cancel the action The previous screen will reappear 3 When finished press Ctrl F10...

Страница 103: ...some immunity from the infiltration of unwanted interference UTP cable is generally used for networks running at 10 or 100 Mbps CAT 5E enhanced cable has the same characteristics as CAT 5 but is manu...

Страница 104: ...r away as possible from potential sources of EMI such as electrical cables transformers and light fixtures Do not tie the cables to electrical conduits or lay the cables on electrical fixtures Always...

Страница 105: ...e horizontal and vertical Plug and Play DDC2B Video Resolution 640 x 480 60 Hz 800 x 600 75 Hz 960 x 700 75 Hz 1024 x 768 75 Hz 1280 x 1024 75 Hz 1600 x 1200 60 Hz Supported Cabling 4 pair UTP CAT 5 o...

Страница 106: ...source end Ambient Atmospheric Condition Ratings Temperature 32 to 104 degrees Fahrenheit 0 to 40 degrees Celsius operating 4 to 158 degrees Fahrenheit 20 to 70 degrees Celsius nonoperating Humidity 1...

Страница 107: ...links Use the indicated keys in Table E 1 as you would use the advanced keys on a Sun keyboard Table E 1 Sun Key Emulation Sun Key US PS 2 Key to Enable Sun Key Emulation Compose Application 1 Compose...

Страница 108: ...are attached to your Sun servers the Han Zen and Katakana Hiragana keys on Japanese Sun USB keyboards and Hangul and Hanja keys on Korean Sun USB keyboards must be accessed using alternate keystrokes...

Страница 109: ...steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Visit www avoc...

Страница 110: ...98 AutoView 3008 3016 Switch Installer User Guide...

Страница 111: ......

Страница 112: ...590 920 501C For Technical Support www avocent com support...

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