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Appendices 

47 

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or 

operating issues you encounter with your Avocent product. If an issue should 

develop, follow the steps below for the fastest possible service:

1. 

Check the Troubleshooting section of this manual to see if the issue can 
be resolved by following the procedures outlined (see 

Appendix D

).

2. 

Check our web site at www.avocent.com/support to search the knowledge 
base or use the on-line service request.

3. 

Call Avocent Technical Support for assistance at (888) 793-8763. Visit the 
Avocent web site at http://www.avocent.com/support and highlight 

Getting 

Support

 for current phone support hours.

Содержание AutoView 200

Страница 1: ...AutoView 200 400 Installer User Guide...

Страница 2: ...lated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons POWER OFF This symbol indicates the principal on off switch...

Страница 3: ...o and The Power of Being There are trademarks of Avocent Corporation AutoView and LongView are registered trademarks of Cybex Computer Products Corporation All other marks are the property of their re...

Страница 4: ...may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the...

Страница 5: ...17 Chapter 3 Basic Operations Viewing and Selecting Channels and Servers 21 Setting up the On Screen Display 23 Setting User Station Security 28 Scanning your AutoView System 30 Resetting your Mouse 3...

Страница 6: ......

Страница 7: ...Contents 1 Product Overview Features and Benefits 3 Compatibility 6 Safety Precautions 6...

Страница 8: ......

Страница 9: ...need them most Within the base unit AutoView performs as a complete 2 x 8 matrix switch with both users independently accessing any of the eight attached computers at the same time On screen display c...

Страница 10: ...ew 200 400 switches are FLASH upgradable This allows you to update your firmware at any time through a simple serial connection to insure that your AutoView is always running at its best Mouse support...

Страница 11: ...s attached servers to power the unit in the event of an AutoView power failure This prevents attached computers from locking up and keeps you from losing valuable time and data AutoBoot technology The...

Страница 12: ...omputer the monitor and the AutoView unit off the supply NOTE The AC inlet is the main disconnect Rack mount safety considerations Elevated Ambient Temperature If installed in a closed rack assembly t...

Страница 13: ...Contents Getting Started 9 Rack Mounting your AutoView Unit 9 Installing an AutoView Switch 11 Installing a Multiple Switch System 16 Powering Up the AutoView Switch System 17 2 Installation...

Страница 14: ......

Страница 15: ...You can either place your AutoView appliance on your desktop or rack mount your unit into an EIA standard rack Obtain a Rack Mounting Bracket Kit 1U from Avocent to rack mount your AutoView Before in...

Страница 16: ...sing the previously removed screws thread one through each of the holes in the sides of the rack mount brackets and into the AutoView cover Tighten them securely 4 Install a snap on nut provided onto...

Страница 17: ...or damage to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed outlet that is easily accessible...

Страница 18: ...e to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed outlet that is easily accessible at all t...

Страница 19: ...mouse with a Sun keyboard on the AutoView 400 appliance To connect an extended access PS 2 user station NOTE This requires a LongView receiver available from Avocent 1 Plug a standard CAT 5 cable up...

Страница 20: ...he EIA TIA 568 B standard 2 Route the CAT 5 cable to the location where you intend to place the secondary monitor keyboard and mouse 3 If your monitor uses a 13W3 plug attach the 15HDD male adaptor in...

Страница 21: ...d Highlight Remote User Use the Spacebar to cycle through peripheral types and select the ones appropriate to your system Press Enter 6 Connect the CAT 5 cable to the modular jack on the rear of the r...

Страница 22: ...o your existing system Follow the step by step instructions to properly cascade your new AutoView switch Figure 2 5 Multiple Switch Installation Example REMOTE USER I O LOCAL USER SETUP SUN A C E G B...

Страница 23: ...e rear of your primary AutoView unit 3 Plug the 15 pin video connector on the other end of the cable into the port labeled on your first cascading AutoView unit Plug the PS 2 mouse connector into the...

Страница 24: ...18 AutoView 200 400 Installer User Guide...

Страница 25: ...ng Channels and Servers 21 Setting up the On Screen Display 23 Setting User Station Security 28 Scanning your AutoView System 30 Resetting your Mouse 33 Displaying Version Information 33 Keyboard Swit...

Страница 26: ......

Страница 27: ...urn green while you are in scan mode The status LED lights red if an internal failure occurs The LED will blink green for several seconds during power up while the system performs a self diagnostic Af...

Страница 28: ...e listed alphabetically with their channel addresses and access status beside them When in secure mode only the channels that are accessible to the logged in user will be listed For more information o...

Страница 29: ...s 2 Type the channel address of the computer you wish to access 3 Press Enter For more information see Keyboard Switching in this chapter Setting up the On Screen Display OSD All commands other than s...

Страница 30: ...e second 2 In non secure mode the Administrator Channel List appears or In secure mode the User Login window appears Type in your user name and press Enter The Administrator Channel List appears or In...

Страница 31: ...ID Setup and press Enter Use the Arrow keys to position the ID window where you would like it to appear when this channel is selected Press Enter For more information see Configuring the ID window in...

Страница 32: ...step 4 3 Highlight Delete Channel 4 Type Y or N at the prompt to confirm the deletion and press Enter Configuring the ID window The ID window appears when you change channels and displays the name of...

Страница 33: ...window size Press Space to toggle between large and small Access ID window Help Press F1 5 Press Enter to accept the new settings or Press Escape to exit the setup screen without saving the changes Se...

Страница 34: ...after an administrator defined period of inactivity Time out values can be set from to 60 minutes Default is five minutes A value of keeps the user logged in continuously When the time out is reached...

Страница 35: ...assword has been created Store a copy of your password in a safe place You should now see the option F10 Logout at the bottom of the Administrator Channel List and a lock symbol to the right of the me...

Страница 36: ...the AutoView 400 will switch to a connected system regardless of power state By default the AutoView will only switch to systems that are powered up To enable the setup port 1 Press the Control key tw...

Страница 37: ...Scanning by list AutoView 400 only allows you to create a customized scanning order for the switch to follow Any active port in the system can be scanned in any order as many times as desired With all...

Страница 38: ...ing order for the switch to follow Any active channel in the system can be scanned in any order as many times as desired To access the Administrator Scan List menu 1 Press the Control key twice to acc...

Страница 39: ...st 2 Press Control twice more to access the Administrator Commands menu 3 Highlight either Reset PS 2 Standard Mse Kbd or Reset PS 2 Wheel Mse Kbd depending on the type of mouse you are using 4 Press...

Страница 40: ...Mode To activate the Command Line 1 Press and hold down the Num Lock key 2 Press and release the Minus key on the numeric keypad 3 Release the Num Lock key The Command Line menu appears Figure 3 9 Co...

Страница 41: ...use driver CM MW Enter If you hot plug your mouse cable you may experience a loss of mouse signal Use this command to restore the signal if you are using a PC with a Microsoft IntelliMouse or other wh...

Страница 42: ...36 AutoView 200 400 Installer User Guide...

Страница 43: ...Contents Multiuser Operation 39 Keyboard Translation AutoView 400 only 40 4 Advanced Operations...

Страница 44: ......

Страница 45: ...and mouse control when they are accessing separate channels on the primary unit Shared Connection One user has keyboard and mouse control for a specific channel the remaining user can only view that c...

Страница 46: ...ew 400 only The AutoView 400 allows you to use PS 2 or Sun keyboards to operate any type of attached computer However when crossing platforms certain keys will need to be remapped in order to provide...

Страница 47: ...a Power key used to power the workstation up and down PS 2 keyboards may have a Sleep key to place the computer in a stand by or power saving mode Power Sleep for USB Computers Peripheral Computer Ke...

Страница 48: ...42 AutoView 200 400 Installer User Guide...

Страница 49: ...Contents Appendix A FLASH Upgrades 45 Appendix B Technical Specifications 46 Appendix C Technical Support 47 Appendix D Troubleshooting 48 Appendices...

Страница 50: ......

Страница 51: ...tor Channel List on your AutoView by pressing the Control key twice Press Control twice more to activate the Administrator Commands menu then highlight Administrator Functions 6 Use the Down Arrow key...

Страница 52: ...patibles Video Modes VGA SVGA XGA XGA II with adaptor Maximum Resolution 1600 x 1200 85 Hz Peripherals for AutoView 200 400 PS 2 keyboard PS 2 mouse Microsoft Explorer mouse Microsoft IntelliMouse Fam...

Страница 53: ...ble service 1 Check the Troubleshooting section of this manual to see if the issue can be resolved by following the procedures outlined see Appendix D 2 Check our web site at www avocent com support t...

Страница 54: ...pport Unable to push button switch to a channel Verify that the channel being selected is not serving as an expansion unit Verify that you are not in secure mode No lock symbol on OSD menu Verify that...

Страница 55: ...y supported on the local video port Keyboard is inoperable on one computer channel If the keyboard does not function on one channel verify that the cables from the computer to the AutoView are connect...

Страница 56: ...strator General keyboard video problems If the building has 3 phase AC power ensure that the computer the AutoView and the monitor are on the same phase Best results are obtained when they are on the...

Страница 57: ...Appendices 51...

Страница 58: ...52 AutoView 200 400 Installer User Guide...

Страница 59: ...tested under load 2 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than intended 3 If unauthorized modifications were made to product 4 If unreported damages...

Страница 60: ...el 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany Gottlie...

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