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AutoView 1000R/AutoView 2000R Installer/User Guide

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or 
operating issues you encounter with your Avocent product. If an issue should 
develop, follow the steps below for the fastest possible service:

1.  Check the pertinent section of this manual to see if the issue can be 

resolved by following the procedures outlined.

2.  Check our web site at www.avocent.com/support to search the knowledge 

base or use the on-line service request.

3.  Call Avocent Technical Support for assistance at (888) 793-8763. Visit the 

Avocent web site at http://www.avocent.com/support and click on 

Getting 

Support

 for current phone support hours.

Содержание AutoView 1000R

Страница 1: ...Installer User Guide AutoView 1000R AutoView 2000R...

Страница 2: ...lated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons POWER OFF This symbol indicates the principal on off switch...

Страница 3: ...ademarks of Avocent Corporation AutoView is a registered trademark of Cybex Computer Products Corporation OutLook and OSCAR are registered trademarks of Apex Inc Energy Star is a registered trademark...

Страница 4: ...nications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Noti...

Страница 5: ...n Controlling Your System at the Analog Port 19 Viewing and Selecting Ports and Servers 19 Navigating OSCAR 21 Configuring OSCAR 22 Viewing and Disconnecting User Connections 30 Resetting Your Keyboar...

Страница 6: ......

Страница 7: ...Contents Features and Benefits 3 Safety Precautions 5 1 Product Overview...

Страница 8: ......

Страница 9: ...hrough the analog port can be up to 1600 x 1280 with an end to end cable length of up to 15 meters 50 feet Digital users can achieve video resolution of up to 1280 x 1024 with a cable length of up to...

Страница 10: ...1000R 2000R and all attached servers The AVWorks software provides secure authentication data transfers and username password storage By utilizing a browser interface for navigation with an intuitive...

Страница 11: ...is the main disconnect Rack mount safety considerations Elevated Ambient Temperature If installed in a closed rack assembly the operation temperature of the rack environment may be greater than room a...

Страница 12: ...6 AutoView 1000R AutoView 2000R Installer User Guide...

Страница 13: ...Contents Getting Started 9 Rack Mounting Your AutoView 9 Installing the AutoView 1000R 2000R 11 Setting Up Your AutoView AVWorks System 15 2 Installation...

Страница 14: ......

Страница 15: ...appliance refer to the following list to ensure you have all items that shipped with the appliance as well as other items necessary for proper installation Supplied with the AutoView 1000R 2000R Auto...

Страница 16: ...lips screwdriver fasten the mounting brackets to the switch using two 8 32 x 1 2 pan head screws on each side 3 Attach the four cage nuts or clip nuts to the rack mounting flange of the rack cabinet s...

Страница 17: ...cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed outlet that is easily accessible at all times Disconnect the power from the unit by un...

Страница 18: ...configure the AutoView 1000R 2000R hardware 1 You will see the Terminal Applications menu with six options Select option 1 Network Configuration Figure 2 3 Network Configuration Menu 2 Select option 1...

Страница 19: ...Start Settings Control Panel Mouse 2 Click on the Motion tab 3 Set the Acceleration setting to None and the speed setting to the default of 50 To connect an AVRIQ adaptor to each server 1 Locate the A...

Страница 20: ...toView 200 400 Switch REMOTE USER I O LOCAL USER SETUP A C E G B D F H 100 240V 1A 50 60 Hz 100 240V AC 1 5A 1 2 3 4 5 6 7 8 Figure 2 4 AutoView 1000R Configuration with a Legacy KVM Switch 1 Mount th...

Страница 21: ...taller User Guide that ships with your appliance The AutoView 1000R 2000R system has an analog port that allows you to attach a monitor and a PS 2 keyboard and mouse to the back of the unit First set...

Страница 22: ...16 AutoView 1000R AutoView 2000R Installer User Guide...

Страница 23: ...d Selecting Ports and Servers 19 Navigating OSCAR 21 Configuring OSCAR 22 Viewing and Disconnecting User Connections 30 Resetting Your Keyboard and Mouse 31 Displaying Version Information 31 Scanning...

Страница 24: ......

Страница 25: ...ill see an OSCAR generated port list by default when you first launch OSCAR The Port column indicates the ARI port to which a server is connected If you connect a legacy KVM switch to the appliance th...

Страница 26: ...ay order of your server list is by port Port button is depressed type the port number and press Enter or If the display order of your server list is by name or EID number Name or EID button is depress...

Страница 27: ...ke Does This Print Screen Opens OSCAR Press Print Screen twice to send the Print Screen keystroke to the currently selected device F1 Opens the Help screen for the current dialog box Escape Closes the...

Страница 28: ...figuring OSCAR You can configure your AutoView 1000R 2000R system from the Setup menu within OSCAR Select the Names button when initially setting up your appliance to identify servers by unique names...

Страница 29: ...E If a server is turned off its respective AVRIQ will not appear in the Names list To access the Names dialog box 1 Press Print Screen The Main dialog box will appear 2 Click Setup Names The Names dia...

Страница 30: ...NOTE If an AVRIQ has not been assigned a name the EID is used as the default name Assigning device types While the appliance automatically discovers cascade switches attached to your unit you will nee...

Страница 31: ...would be numbered sequentially 06 01 06 02 and so on To assign a device type 1 In the Devices dialog box select the desired port number 2 Click Modify The Device Modify dialog box appears Figure 3 6...

Страница 32: ...ly by name or Select EID to display servers numerically by EID number or Select Port to display servers numerically by port number 2 Click OK To set a Screen Delay Time for OSCAR 1 Type in the number...

Страница 33: ...isplayed 2 Select Displayed to show the flag all the time or select Timed to display the flag for only five seconds after switching 3 Select a flag color in Display Color 4 In Display mode select Opaq...

Страница 34: ...the Security dialog box 1 Press Print Screen The Main dialog box will appear 2 Click Setup Security The Security dialog box appears Figure 3 10 Security Dialog Box To set or change the password 1 Sin...

Страница 35: ...le 1 From the Main dialog box click Setup Security the Password dialog box appears Type your password then click OK 2 In the Security dialog box single click and press Enter or double click in the New...

Страница 36: ...screen saver Press Print Screen then press Pause Viewing and Disconnecting User Connections You can view and disconnect users through the User Status dialog box The user name U will always be displaye...

Страница 37: ...nds a key sequence to the server which causes the mouse and keyboard settings to be sent to the appliance With communication re established between the server and the appliance functionality is restor...

Страница 38: ...ter section identifies the current network settings Click X or press Escape to return to the Version dialog box Figure 3 14 Digital Version Dialog Box 4 Click AVRIQ see Figure 3 13 to view individual...

Страница 39: ...s always shown in scanning order You can however choose to display the server s name or EID number by pressing the appropriate button NOTE Scanning is only available to the analog user To add servers...

Страница 40: ...ss Alt Home to move the cursor to the first server in the list d Press Alt End to move the cursor to the last server in the list 5 In the Sec column type the number of seconds from 3 to 255 of desired...

Страница 41: ...one server in a system to ensure that all selected servers receive identical input You can choose to broadcast keystrokes and or mouse movements independently NOTE You can broadcast to up to 16 server...

Страница 42: ...e mouse and or keyboard checkboxes for the servers that are to receive the broadcast commands or Press the Up or Down Arrow keys to move the cursor to the target server Then press Alt K to select the...

Страница 43: ...Contents Configuring the Terminal Menu 39 4 Terminal Operations...

Страница 44: ......

Страница 45: ...the Terminal menu 1 Connect a terminal or PC running terminal emulation software such as HyperTerminal to the configuration port on the back panel of the AutoView 1000R 2000R using a RS232 DB9 null m...

Страница 46: ...y 1 Select the Set Change Password menu option You will be prompted with the option to continue Enter a Y 2 Type a password for this AutoView 1000R 2000R and press Enter This password must be a minimu...

Страница 47: ...Contents Appendix A FLASH Upgrades 43 Appendix B Technical Specifications 47 Appendix C Technical Support 48 Appendices...

Страница 48: ......

Страница 49: ...TP server 3 Launch both the server software and the terminal emulation software 4 Verify that the AutoView 1000R 2000R is turned on After approximately 40 seconds the AutoView 1000R 2000R will send ou...

Страница 50: ...ess On screen indicators will display the upgrade process When the upload is complete the AutoView 1000R 2000R will reset and upgrade the internal subsystems CAUTION Do not cycle power to the AutoView...

Страница 51: ...ade AVRIQ firmware individually 1 Press Print Screen The Main dialog box will appear 2 Click Commands Display Versions The Version dialog box appears Figure A 3 Version Dialog Box 3 Click AVRIQ to vie...

Страница 52: ...s Figure A 6 AVRIQ Load Dialog Box 6 Click OK to initiate the upgrade and return to the Status dialog box NOTE During an upgrade the AVRIQ status indicator in the Main dialog box will be yellow The AV...

Страница 53: ...mensions HxWxD 4 45 x 43 18 x 27 94 cm 1U form factor 1 75 x 17 00 x 11 00 in Weight 3 6 kg 8 lb without cables Heat Dissipation 92 BTU Hr Airflow 8 cfm Power Consumption 25 W AC input power 40 W maxi...

Страница 54: ...eps below for the fastest possible service 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www avocent com...

Страница 55: ...under load 2 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than intended 3 If unauthorized modifications were made to product 4 If unreported damages occurr...

Страница 56: ...353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany Gottlieb D...

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