Support by Fax
FRITZ!Card – 6 Information, Updates and Support
43
The following information should be included in your fax:
An e-mail address or fax number at which you can be
reached.
Your name and address.
The Product Identification Code which is printed on the
back of the CD envelope. Support staff will always
check this number to ensure that you are a registered
user.
Which operating system are you using? (e.g., Windows
XP)
Is your ISDN-Controller operating on a PBX line?
At what step of the installation or in which FRITZ! mod-
ule does an error message appear? What is the exact
wording of the message?
Which software are you having problems with? What is
the exact wording of the message?
Include the version number and build number of the
driver used. The version number and build number are
found in the README file.
–
In the operating systems Microsoft Windows XP and
Windows 2000, the current README file can be
found on the FRITZ!Card CD in the WINDOWS.XP or
WINDOWS.2K folder.
–
In the operating systems Microsoft Windows Me and
98, the Readme file is located in the “AVM” program
group.
Once you have put together all of this information, please fax
them to AVM Support. We hope that the support team will be
able to assist you in resolving the problem.
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