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4. Press “0” to alert hearing impaired passenger with blinking light.
5. At end of call, hang up handset.
RECEIVING A CALL FROM THE ELEVATOR PHONE AT THE ANSWERING
SERVICE:
1. The operator picks up handset to answer incoming call.
2. The operator hears a repeating voice message stating “ELEVATOR CALL, AT THE
TONE, PRESS 1 TO TALK, PRESS 2 FOR LOCATION.” After the tone, the operator
should press “1” and talk to the trapped passenger.
3. If the passenger does not know their location the operator can press 2.
4. At the end of the location message a message will tell the operator to “Press 0 to
alert passenger of rescue”. When the operator dials “0” they will hear three beeps,
which indicates that the passenger has been alerted with blinking light (or in some
cases a green steady light).
5. After approximately three minutes the operator will hear this message “TO AVOID
DISCONNECT PRESS 3 NOW”. At the end of this message the operator must
press “3” within 10 seconds to keep the elevator on line.
6. If the operator has pressed “0” and heard the three beeps but they are not sure if
anyone is in the elevator, they can ask the passenger to press the button on the
front of the elevator phone again. The operator will hear an audible diddle-diddle-
diddle sound which means that someone is in the elevator. This feature is for
passengers who cannot speak or has difficulty doing so.
7. At the end of the call the operator simply hangs up.
Note: If more than one elevator phone is calling out the EMS5 will transmit the
typical call waiting tones to the operator so he/she knows there is another
active call. The operator at this point can press *0 to hang-up the current
phone and will be automatically connected to the next active phone. This
procedure will repeat until all calls have been answered.
SEE ALTERNATE CALL HANDLING INSTRUCTIONS ENCLOSED WITH ELEVATOR
PHONES
CALLING AN ELEVATOR PHONE FROM THE MASTER STATION
1. Pick up the handset on the Master Station.
2. Press “*” and the display number of the elevator you wish to call (e.g. *01, *02, etc.)
3. You will hear double tones while the EMS5 is ringing the elevator.
4. The elevator phone will answer on the fifth ring.
5. You can talk to the passenger after the phone answers.
6. At the end of the call, hang up the handset.
Note: To make an announcement call to all phones (The microphone will be muted
on the phones) connected to an EMS5 unit, pick up the handset of the master station
and press * 91 for the first unit, * 92 for the second unit, * 93 for the third unit, * 94 for
the fourth… etc. *99 will call all phones on all units.
