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Troubleshooting via System Status Menu

Issue 6, January 2011

6.1

Error Status

The

Error Status

screen displays any alarms that indicate some system malfunction. Some

of these alarms are easily remedied and others require a call to Avaya’s Customer Support
Department.

From the

System Status Menu,

select

Error Status

. The screen displays active alarms on the

Avaya Voice Priority Processor.

The following table displays the list of alarms and a description of the action to take to
eliminate the alarm.

Alarm Text

Action

Maximum payload usage reached

Reduce usage, clear alarm

Maximum telephone usage reached

Reduce usage, clear alarm

Maximum access point usage reached

Reduce usage, clear alarm

Maximum call usage reached

Reduce usage, clear alarm

SRP audio delayed

Reduce usage, clear alarm

SRP audio lost

Reduce usage, clear alarm

No IP address

Configure an IP address

AVPP Server(s) lost

Reduce usage or replace lost AVPP Server.
Clear alarm

Press C to clear all clearable alarms.

If capacity problems persist, additional AVPP servers may need to be added to the system to improve performance.

Содержание 3641

Страница 1: ...Avaya Voice Priority Processor Avaya 3641 3645 Wireless IP Telephones Handset Administration Tool Installation Configuration and Administration 21 601637 Issue 6 January 2011 ...

Страница 2: ...s documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no co...

Страница 3: ...tiple Avaya 3641 3645 Wireless IP Telephones Part D contains Appendices for regulatory domain information troubleshooting information and lists status messages that may appear on the handset display Part E is the Index Hotline If you have questions please contact Avaya Technical Support In USA 1 800 242 2121 In Germany 08002661000 In the EU 496975052833 or your local authorized Avaya dealer Icons ...

Страница 4: ......

Страница 5: ... NetLink SVP II System Menu 19 3 3 Network Configuration 20 3 4 AVPP Configuration 23 3 5 Change Password 27 4 Swapping Adding Deleting AVPPs 28 5 Software Maintenance 29 6 Troubleshooting via System Status Menu 30 6 1 Error Status 31 6 2 Network Status 32 6 3 Software Version 34 B Avaya 3641 3645 Wireless IP Telephones 35 1 Avaya 3641 3645 Wireless IP Telephone Overview 36 1 1 WLAN Quality of Ser...

Страница 6: ...rtifying the Wireless IP Telephones 95 10 1 Conducting a Site Survey 95 11 Software Maintenance 98 11 1 Upgrading Wireless IP Telephones 98 C Handset Administration Tool 101 1 Handset Administration Tool Installation 102 1 1 Installing the Handset Administration Tool 103 1 2 Installing the USB Driver 104 2 Using the Admin Tabs 108 2 1 Connecting the Handset 108 2 2 Password Configuration 111 2 3 C...

Страница 7: ...Issue 6 January 2011 7 1 Appendix A Regulatory Domains 132 2 Appendix B Troubleshooting 134 3 Appendix C Wireless IP Telephone Status Messages 135 4 Appendix D Cleaning the Wireless IP Telephone 147 E Index 149 ...

Страница 8: ......

Страница 9: ...Issue 6 January 2011 9 A Avaya Voice Priority Processor AVPP AVPP 20 AVPP 10 Installation Configuration and Administration ...

Страница 10: ...he features described in this document 1 2 Avaya Voice Priority Processor Models The AVPP is available in three models Which model is selected for your facility depends on current and expected capacity All AVPPs within a subnet must be the same model type AVPP 100 Serves 80 calls simultaneously AVPP 20 Serves 20 powered on handsets AVPP 10 Serves 10 powered on handsets See the following capacity t...

Страница 11: ...this document Essentially the AVPP Server can be identified by a static IP address in the Admin menu by a DHCP option 151 specification or by a DNS query of SLNKSVP2 The address found identifies the Registration Server 1 5 Multiple Avaya Voice Priority Processor Capacities The system capacity of each AVPP model is shown in the below tables Note that AVPP models may not be combined within one subne...

Страница 12: ...6 336 312 3000 2080 1560 7 56 392 367 3500 2447 1835 8 55 440 415 4000 2767 2075 9 55 495 469 4500 3127 2345 10 55 550 524 5000 3493 2620 11 55 605 578 5500 3853 2890 12 54 648 621 6000 4140 3105 13 54 702 674 6500 4493 3370 14 54 756 728 7000 4853 3640 15 54 810 782 7500 5213 3910 16 54 864 836 8000 5573 4180 Erlang traffic measurements are made in order to help telecommunications network designe...

Страница 13: ...ts that enables the handsets to roam Without this capability any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Please contact your service representative for detailed configuration information when installing multiple AVPP models across several different subnets IP multicast addresses a...

Страница 14: ...m for system administration Link LEDs LNKOK Lit when there is a network connection ACT Lit if there is system activity COL Lit if there are network collisions NETWORK Port to wired Ethernet LAN ERROR Lit when the system has detected an error STATUS Indicate system error messages and status 1 Heartbeat indicates gateway is running 2 If active calls 3 SVP Server is locked 4 Currently unused 5 This S...

Страница 15: ...ll Four 8 panhead wood screws or similar device are required 4 Cat 5 Cable RJ 45 connector at the Avaya Voice Priority Processor Connection to Ethernet switch 2 2 Locate the Avaya Voice Priority Processor The Avaya Voice Priority Processor measures approximately 4 x 12 5 x 7 and weighs about five pounds The unit can be wall mounted vertically or horizontally over plywood The AVPP can also be rack ...

Страница 16: ... 8 2 Insert the 8 x 3 4 screws in the pilot holes and tighten leaving a 1 8 to 1 4 gap from the wall Grounding Instructions Safety Warning The metal chassis of this unit may contain leakage currents i e touch current which is cumulative when multiple units are connected together to form a system To prevent the summation of leakage currents from being present on exposed metal surfaces the following...

Страница 17: ... 1A 2 Plug the AC adapter into a wall outlet to apply power to the Avaya Voice Priority Processor 3 Verify that leakage current touch current is below 250 μA rms on exposed metal surfaces 4 If leakage is excessive power off the system and re verify ground path continuity 5 The system will cycle through diagnostic testing and the LEDs will blink for about one minute When the system is ready for use...

Страница 18: ... while the serial connection is made Connect via the Serial Port 1 Using a DB 9 female null modem cable connect the Avaya Voice Priority Processor to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None 3 Press Enter to display...

Страница 19: ...s of operation and software code version SVP II2 Configuration Allows you to set the mode and reset the system Network Configuration Allows you to set network configuration options including IP address and hostname Change Password Allows you to change the password for Avaya Voice Priority Processor access 2 SVP II is a designation used internally by Avaya Engineering ...

Страница 20: ...SendAll option is provided to speed configuration and to ensure identical settings The S SendAll option allows you to send that configuration parameter to every Avaya Voice Priority Processor on the LAN SendAll can only be used after the IP address is established on EACH Avaya Voice Priority Processor via the serial connection If you anticipate identical settings across the LAN set just the IP add...

Страница 21: ...mation Valid source location entries are NONE disables IP Address The IP address of a network TFTP server that will be used to transfer software updates to the Avaya Voice Priority Processor DNS server and DNS domain These settings are used to configure Domain Name services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in t...

Страница 22: ...log server when an alarm is triggered Disable Telnet Service Prevents Telnet access into the AVPP Reset the AVPP for the change to take effect Upon reset the Telnet protocol server is not started The Avaya Voice Priority Processor must be reset in order to set the configuration options If the Avaya Voice Priority Processor is in Maintenance Lock you must manually reset it by selecting the Reset op...

Страница 23: ...nce and reset the Avaya Voice Priority Processor after maintenance The type of gateway you are using determines the mode of the Avaya Voice Priority Processor From the main menu scroll to SVP II Configuration and select by pressing Enter SVP II Mode Defaults to NetLink IP for an IP environment Press enter to select and the screen is immediately redrawn with additional options for the IP environmen...

Страница 24: ... ding limit The Missed ding limit defaults to 3 and should be left at this setting unless advised by Customer Service to raise or lower it The DING message is a proprietary method of communication between system elements This setting is designed to assist service engineers in fine tuning system performance and should not be changed without their consultation Load balancing enables a locked SVP Ser...

Страница 25: ...fferentiated Services Code Point is a QoS mechanism for setting relative priorities Packets are tagged with a DSCP field in the IP header The decimal value may be set as a number from 0 63 and may be different for each traffic class listed on the screen The default for all traffic classes is 4 Administration tags set the priority for telnet TFTP and other administrative traffic Administrative traf...

Страница 26: ...will override the Default value of the Traffic Class If any of the Traffic Class settings are set at any value Value Y other than Default that setting Value Y will override the Administration setting Administration Traffic Class Default Value X WT In call Priority High Default 4 X Value Y Y Y WT Standby Priority Med Default 0 X Value Y Y Y RTP Priority High Default 4 X Value Y Y Y PBX Priority Med...

Страница 27: ...r characters but cannot exceed 16 characters 2 The first character must be a letter 3 Numbers or letters are allowed 4 No dashes spaces or punctuation marks etc are allowed Select Change Password from the main menu A screen similar to the following will appear Enter the information and either select Set Password or press the S key to set the new password If you forget a password call Avaya Custome...

Страница 28: ... Server from an active system is to first lock the AVPP Server When an AVPP Server is locked for removal from the system load balancing enables the locked AVPP Server to distribute idle handsets to other AVPP Servers in the cluster Active calls will not be interrupted The locked AVPP Server will become idle once all calls are ended and idle handsets are registered to other AVPP Servers Once all ha...

Страница 29: ...y the Avaya Voice Priority Processor will download the version in the TFTP location Software Updates Lock the Avaya Voice Priority Processor in the SVP II Configuration screen prior to updating the software In multiple AVPP Server systems all AVPP Servers must be locked and upgraded at the same time Downloads for the Avaya Voice Priority Processor are available from your service representative Aft...

Страница 30: ...ns for directions on how to connect to the Avaya Voice Priority Processor and navigate to the System Status Menu Error Status Displays alarm and error message information Network Status Displays information about the Ethernet network to which the Avaya Voice Priority Processor is connected Software Versions Lists the software version for each Avaya component Gatekeeper Database not used Options on...

Страница 31: ...description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm3 Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usage clear alarm SRP audio delayed Reduce usage clear alarm SRP audio lost Reduce usage clear alarm No IP address Con...

Страница 32: ...nformation can help troubleshoot network problems A sample screen is displayed here Ethernet Address MAC address of the Avaya Voice Priority Processor hexadecimal System Uptime The number of days hours and minutes since the Avaya Voice Priority Processor was last reset Net The type of connection to the Ethernet switch currently utilized See AVPP Capacity for more information Data is transmitted ov...

Страница 33: ...ed errors Sum of all transmit errors heartbeat late collision repeated collision underrun carrier drop packets dropped due to insufficient memory fifo underrun occurred during transmission carrier carrier lost during transmission collisions packets deferred delayed due to collision SVP II Access Points in Use Access points in use by Wireless IP Telephones either in standby or in a call Last is cur...

Страница 34: ...ent version and will assist Avaya engineering and or customer support in troubleshooting software problems This screen also displays the model type From the System Status Menu select Software Version A sample screen is displayed here Note that the software versions on your system may be different from the versions displayed in the above sample screen The table below shows the description major ver...

Страница 35: ...Issue 6 January 2011 35 B Avaya 3641 3645 Wireless IP Telephones Configuration and Administration ...

Страница 36: ... certain functionality described in this document will not be available The Call Logs and corresponding Redial features are replaced by a simple Redial function that lists recently dialed numbers See section 4 1 The Admin Menu and the Avaya 3641 3645 Wireless IP Telephone User Guide 21 601633 for more information The latest Wireless IP Telephone and Handset Administration Tool software versions ar...

Страница 37: ...cation requires the client to renegotiate its key with the authentication server on every AP handoff which is a time consuming process that negatively affects time sensitive applications such as voice Fast AP handoff methods allow for the part of the key derived from the server to be cached in the wireless network thereby shortening the time to renegotiate a secure handoff The Wireless IP Telephon...

Страница 38: ...3645 Wireless IP Telephone 38 Avaya Voice Priority Processor Avaya 3641 3645 Wireless IP Telephone Handset Administration Tool WEP The handset supports Wired Equivalent Privacy WEP with both 40 bit and 128 bit encryption ...

Страница 39: ...Avaya 3641 3645 Wireless IP Telephone Overview Issue 6 January 2011 39 1 3 System Diagram The following simplified diagram shows the components of a typical system ...

Страница 40: ...dditional guidance Access points may use SpectraLink Voice Priority SVP in conjunction with an AVPP Server CCXv4 Cisco APs only or Wi Fi Standard QoS including WMM WMM Power Save and WMM Admission Control APs must be properly configured to support the corresponding QoS and security methods selected for the handset Normally all APs in a given facility use the same 802 11 band However facility expan...

Страница 41: ...ny device s and APs NTP Network Time Protocol Server An NTP server is optional except when using WPA2 Enterprise If WPA2 Enterprise security with PEAP authentication is used the handset will validate the PEAP certificate has a valid date and time If the ACM call server specifies the current time to be used by the handset that time will be used for PEAP certificate validation If an NTP server is al...

Страница 42: ...5 Wireless IP Telephone 42 Avaya Voice Priority Processor Avaya 3641 3645 Wireless IP Telephone Handset Administration Tool 2 The Avaya 3641 3645 Wireless IP Telephones 3641 Wireless IP Telephone 3645 Wireless IP Telephone ...

Страница 43: ...sh Algorithm 1 SHA HMAC SHA 1 RFC2404 Fast AP Handoff Opportunistic Key Caching OKC Cisco Client Key Management CCKM FCC certification Part 15 247 Other certifications IP 53 certified for resistance to dust and liquid resistance MIL 810F Proc IV 516 5 for shock resistance Management DHCP TFTP Voice encoding G 711µ law G 711a law and G 729 VoIP Protocols CCMS Transmit power Up to 100mW Transmit Pow...

Страница 44: ...its swelling cracking or other abnormality should be disposed of promptly and properly 2 3 Handset Display Display information provided by the Avaya Aura Communication Manager when the Wireless IP Telephone is off hook will be passed directly to the Wireless IP Telephone display in an emulation of the Avaya 4612 IP Telephone display handling Certain characters may be used by the Avaya Aura Communi...

Страница 45: ...all is coming in on the priority PTT channel This call will override any other Location Service RTLS is enabled Muted The muted indicator displays after the Mute softkey has been pressed It indicates that the microphone is not transmitting sound Press the Mute softkey again to unmute the microphone Locked Locked indicates that the keypad is locked to prevent accidental activation Use the Unlk soft...

Страница 46: ... configured for Static IP or if configured for DHCP the DHCP discovery process has started 123 567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123 56 Note Used for SVP QoS only and not present when using Wi Fi Standard or CCX QoS Indicates one of the following possibilities 1 Static IP configuration or 2 AVPP address found in DHCP response or 3...

Страница 47: ...eless IP Telephone is also in the active mode when a call is received When an incoming call occurs the handset will ring until the call is answered by pressing the START key or the END key is pressed to silence the ringing If END is pressed the first call is terminated and the handset reverts to a full ring The active modes utilize the most bandwidth and battery power To conserve these resources a...

Страница 48: ...peat Steps 1 through 5 for each stand alone Wireless IP Telephone If the phones will be registered to an ACM with version 5 2 1 or higher then the station type 4612CL must be used instead of 4612 in order to have a fully functional Answered Call Log and Missed Call Log On any older ACM version station type 4612 is used as usual 3 2 Configuring an Associated Station To configure an Avaya 3641 3645 ...

Страница 49: ...n Assignments create bridged appearances to the line appearances on the desk station 8 Add additional feature buttons to unassigned buttons if desired 9 Repeat Steps 1 through 8 for each Wireless IP Telephone When making changes to feature buttons the phone must be power cycled ...

Страница 50: ...If these are not selected by the administrator the handset will use the default settings The Wireless IP Telephone can be automatically configured for IP address by enabling DHCP The Wireless IP Telephone user may select several usability options from the standby or Config configuration menu described below in the User defined Preferences section This information is also provided in the end user m...

Страница 51: ...fo line will change to Ring in Headset Data Entry and Editing An asterisk next to an option on the display indicates that it is selected Use the Nav keys and the softkeys to navigate and select desired options Enter numbers by pressing the buttons on the keypad The blinking underscore identifies the current cursor position When entering alphanumeric strings the CAPS caps softkey will appear and ma...

Страница 52: ...aya 3641 3645 Wireless IP Telephone Handset Administration Tool 8 8 t u v 8 T U V 9 9 w x y z 9 W X Y Z 0 0 0 _ space Admin menu The following table lists the Admin menu items The default settings have an prior to the option Detailed descriptions of each item appear below the table ...

Страница 53: ...annels list Priority Channel Priority Channel On Off Name Channel Time Zone list GMT Daylight Savings DST No Adjust DST Auto USA DST Auto AUS DST Auto EUR Protected Speed dial Enter Number Enter Name Assign Speed dial Password Disable Enable If Password is enabled Change Password Speakerphone Disable Enable Clear Extension IP Office Disable Enable Auto Ext Disable Enable Call Log Dial Enable Disab...

Страница 54: ...e DHCP Static IP Phone IP Default Gateway Subnet Mask TFTP Server IP Syslog Server IP Time Server IP Call Server IP Call Server Port AVPP IP OAI Server IP SS ID enter WLAN Settings Custom 4th level 5th level 6th level 7th level Security None WEP Authentication Open System Shared Key WEP Enable Disable Key Information Default Key Key Length Key 1 4 Rotation Secret WPA2 PSK Passphrase Pre Shared Key...

Страница 55: ... WLAN Settings CCX 4th level 5th level 6th level WPA2 Enterprise Authentication EAP FAST PEAP Fast Handoff CCKM Username Password Delete Cert PAC Yes No QoS DSCP tags Voice 46 Control 46 Other 0 Admin Menu Options 2nd Level 3rd Level 4th Level 5th Level Reg Domain 01 02 03 04 05 06 07 08 802 11 Config a if 802 11a 5 150 5 250 5 250 5 350 DFS 5 470 5 650 DFS 5 470 5 725 DFS 5 725 5 825 5 725 5 850 ...

Страница 56: ... information Sub bands have not been established for the b and b g mixed or the g only mode at this writing Provision is made in the software to accommodate these ranges once established Until added selecting either of these two modes will immediately bring up Transmit Power options The a b b g roaming option and sub options appear only if enabled by the system administrator Please read the band r...

Страница 57: ...llowed and press NavOK Allowed channels are displayed with an asterisk in the left column Only those channels allowed in the Admin menu will appear on the config menu where they can be subscribed to by the end user Name Channel Allowed channels may be named The name will appear instead of channel number when channel information is displayed on the handset Priority Channel The priority channel labe...

Страница 58: ...y pressing the key twice Speakerphone The speakerphone may be disabled when quiet handset operation is required Disabling the speakerphone will remove the speakerphone softkey from the active mode display The current speakerphone setting is shown on the info line Press NavOK to toggle to the alternate setting Clear Extension When the extension stored in the handset is cleared the handset must redo...

Страница 59: ... stored in the call log If Call Log Dial is disabled calls cannot be made from the logs and the dial plan rules will not be used for dialing OAI Disable Enable The Open Application Interface OAI enables third party computer applications to display alphanumeric messages on the Wireless IP Telephone display and take input from the Wireless IP Telephone keypad Refer to the Open Application Interface ...

Страница 60: ...requency of transmissions will decrease battery life Location Server IP allows the user to statically enter the IP address of the EPE Enter the IP address and press NavOK to save Ekahau clients are not expected to find the EPE automatically Regardless of the handset s selection of DHCP or static IP the EPE IP address must be statically entered in the Ekahau admin menus or HAT ELP Port Allows the u...

Страница 61: ...ther Static IP configuration or using DHCP option 66 TFTP server or the Boot server next server siaddr field the Wireless IP Telephone will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all Wireless IP Telephones in your network are kept up to date with the same version of software Syslog Server IP the I...

Страница 62: ...e Admin menu Encryption options NONE disables any 802 11 encryption or security authentication mechanisms WEP Wired Equivalent Privacy is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network If WEP is required at this site you must configure each Wireless IP Telephone to correspond with the encryption protocol set up ...

Страница 63: ...P Telephone you must enter a Radius Server username and password into each handset Username Enter a username that matches an entry on your Radius server Usernames are alphanumeric strings and can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this Username Consult the VIEW Configuration Guide for the access points APs installed in your faci...

Страница 64: ...e of the AVPP Server DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the handset Default values are given but may be overwritten Voice 46 Control 46 Other 0 Admission Cntrl is used to enable and disable the use of WMM Admission Control by the handset for the AC_VO and AC_VI access categories If the WLAN is using WMM Admi...

Страница 65: ...specifications Polycom recommends that you check with local authorities for the latest status of national regulations for both 2 4 and 5 GHz wireless LANs FCC requirements dictate that the menu for changing the regulatory domain be available by password which in our case is the LINE key Press LINE and then navigate to the desired domain Press NavOK to set the domain 01 North America 02 Europe 03 J...

Страница 66: ...ble the a b b g roaming option remains visible on the menu and may be selected or not as above The roaming option may again be hidden by pressing the secret key sequence and pressing the No softkey when the confirmation screen appears The roaming option is also hidden when the Restore Defaults option is initiated Band roaming notes Use a b b g roaming only if the wireless handset must be able to r...

Страница 67: ...ming Menus option allows you to enable or disable the band roaming options in the Admin menu If enabled they are visible on the handset and you can select the a b b g roaming option in the 802 11 Config dropdown box as shown below Subband Subbands have not been established for the b and b g mixed or the g only mode at this writing Provision is made in the software to accommodate these ranges once ...

Страница 68: ...s no subbands the Transmit Power list opens when NavOK is pressed to set the mode Only those power levels which apply to the domain and 802 11 mode are listed Navigate to the desired level and press NavOK This sets the transmit power level and exits the Regulatory Domain menus The Network Setup menu will again display The power setting selected here specifies the maximum for that band subband When...

Страница 69: ... files PEAP The Handset Administration Tool HAT is used for enrolling a handset with a PEAP certificate in DER format Only the DER certification format is supported All other certificate formats need to be converted into the DER format prior to enrolling the handset Choose the Certificate tab and use the file browser to identify the certificate to be loaded Once chosen HAT will perform a rudimenta...

Страница 70: ...ial PAC Choose the PAC file with the file browser The user will be prompted to enter the password used to generate the PAC as part of its validation process Once the PAC is considered to be valid the Provision button will be available for installing the PAC onto the handset The screen below shows a valid PAC identified with the file browser after a valid password has been entered The two screens b...

Страница 71: ...in Menu Default Table When the Restore Defaults option is selected administrative parameters will be reset to their factory defaults as shown in the table below The Telephony Protocol setting will not change User parameters will be reset per the table below Menu option Setting Sub option Sub sub option Default Phone Config Language English Telephony Protocol Type 33 PTT Emerg Button Emergency Dial...

Страница 72: ...al Enabled Dial Plan Rules Disabled OAI Disabled Location Services Disabled Network Config IP Addresses Use DHCP SSID None set WLAN Settings Custom Security None WEP Key Length 40 bit Custom QoS Mode SVP DSCP tags WT in call 46 WT standby 46 Other 0 Reg Domain none set if set b b g mixed Transmit Power 30mW 15dBm Diagnostics Run Site Survey n a Diagnostics Disabled Syslog Mode Disabled Error Handl...

Страница 73: ...te Loud Soft Custom Set as Active Ring Settings Telephone Message Alert 1 Message Alert 2 Ring Cadence Off PBX Continuous Short Pulse Long Pulse Ring Tone Tones 1 10 Ring Volume Volume Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay Noise Mode5 Normal High Severe Ring in Headset Ring in Speaker Warning Tones Disable Enable Key Tones Disa...

Страница 74: ...nel 24 PTT Audio Volume Audio Volume PTT Tone Volume Tone Volume PTT Vibrate Disable Enable User Name Enter Name System Info Phone IP Address AVPP IP Address only if QoS SVP OAI IP Address Call Server IP Call Server Port Firmware Version Emergency Dial9 Emergency Number Emergency Name 7 If Predial is disabled speed dial calls cannot be made from standby mode 8 8 Avaya 3645 wireless IP Telephone on...

Страница 75: ...rmal Normal Normal Headset Speaker Speaker Speaker Speaker Speaker Speaker Key Tones Off Off On On On Warning Tones Off Off Off Off Off 10 Push to talk Off Off On On On 11 PTT Vibrate Disabled Disabled Disabled Disabled Disabled 12 Emergency Dial On On On On On 10 Push to talk must be enabled by the system administrator before it can be activated by the user If it is not enabled then it will not a...

Страница 76: ...WLAN 2 The Avaya Aura Communication Manager must also be connected to your network and completely operational 3 A TFTP Server must be available on the network in order to load the appropriate software into the Wireless IP Telephones The current handset software must be installed in the proper TFTP download directory 4 If SVP is used for QoS the AVPP Server is installed and properly configured 5 So...

Страница 77: ...re that the DHCP option is set Ensure the handset has properly configured SSID and Reg Domain information Ensure the Telephony Protocol menu option is set to 33 This ensures the handset will check for the proper files each time it powers on Configure handset security settings to match AP configuration and RADIUS server settings If WPA2 Enterprise security is used credentials will need to be instal...

Страница 78: ...are version If a new version of code is downloaded the currently entered extension and password will be preserved Rules and recommendations for software downgrades When downgrading to a former release using TFTP use the slnk_cfg cfg file provided with the older release When upgrading and downgrading with HAT we recommend updating all of the files even if the version looks correct as data within a ...

Страница 79: ...ubnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The Wireless IP Telephone will use the following DHCP options if DHCP use is enabled Option Meaning 1 Subnet mask 3 Default gateway 6 DNS server 7 Syslog ...

Страница 80: ...en display Password OK A new password can be entered at this time or if the key is pressed the Wireless IP Telephone will continue with its current password After a new password is entered press to continue Extension Error If the Communication Manager or all Communication Managers if there are more than one does not recognize the extension the phone is trying to register with the Wireless IP Telep...

Страница 81: ...7 052 R3 0 certain conditions apply Please study the following bullets before downgrading code If you change R3 0 specific settings such as new security types or WMM types then you might run into problems doing a downgrade We recommend doing a Restore Default in this case and reprogramming the phone using HAT This will get rid of any R3 0 settings that might confuse the pre R3 0 code If you didn t...

Страница 82: ... features are emulated in the Wireless IP Telephone LINE and FCN menus The dedicated Transfer Conference Hold Mute Speakerphone and Redial buttons are emulated by the Wireless IP Telephone softkeys All telephone functions and messaging features are supported if possible Functions that require the use of the volume keys are not supported The Menu Exit and softkeys on the 4612 IP Telephone are not s...

Страница 83: ...he LINE or FCN key on the Wireless IP Telephone followed by the appropriate digit key The line appearances assigned to any of the twelve programmable feature keys on the Avaya 4612 IP Telephone are emulated by the LINE menu on the Wireless IP Telephone The features are emulated by the FCN menu Lines and features may be assigned in any combination Lines and features are automatically assigned to sh...

Страница 84: ...rammed Feature B as locally programmed Directory Call Disp A plus sign may appear to indicate that the corresponding feature is turned on Pressing FCN repeatedly will display the remaining items on the list Shortcuts programmed to OAI features will preempt programming assigned to other keys Activate the fixed features by pressing FCN the shortcut key while on or off hook You may also use the Nav b...

Страница 85: ... should hear a dial tone Place a call and listen to the audio quality End the call by pressing the END key 3 Place a call to the Wireless IP Telephone and verify ring answer clear transmit and clear receive audio 4 Press the START key 5 Use the softkeys and the FCN key to verify all programmed features on the Wireless IP Telephone and press END when finished 6 Use the LINE key to verify the progra...

Страница 86: ...bout an AP and to scan an area to look for all APs regardless of SSID The information available through site survey includes SSID Beacon Interval AP information regarding support of 802 11d 802 11g 802 11h and other 802 11 amendment standards as required Current security configuration START the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the test i...

Страница 87: ...would appear as follows The Left Right arrow keys will move between AP indices i b b b b s n c h b c n e e e e e e e e e e e D G H I r r r r r r r r r r r r r Q x P C v c s s s s s s s A n y S m r y Where i Index of selected AP value will be from 0 to 3 inclusive bbbb The last three octets of the BSSID for a discovered AP sn Signal strength in dBm ch Channel bcn Beacon interval eeeeeeeeeee SSID Up...

Страница 88: ...e Diagnostics option is used to evaluate the overall quality of the link between the Wireless IP Telephone AP and infrastructure side equipment such as PBX AVPP and gateways Unlike Site Survey the Diagnostics mode is used while the functional code is running and during a call When Diagnostics is enabled in the Admin menu the Wireless IP Telephone can display diagnostic screens any time it is activ...

Страница 89: ... R a t e n n n n n G a t e w y T y p e m n e m o T X P o w e r D B M r r r r r Where mnemo A mnemonic that indicates what type of gateway is being used rrrrr TX Power configured in dBm Screen 3 Screen 3 contains a list of the APs that are heard and the following parameters from each AP Indicator as to whether this is the current AP or an index into the list of other APs heard Last two octets of th...

Страница 90: ... AP not configured correctly for security QoS mode or infrastructure network CCX AP is not CCX complaint CCKM AP does not support CCKM WMM AP does not meet the WMM requirements Probable reason could be that the admission control access categories AC_VO and AC_VI used for voice and control traffic respectively might not be marked as mandatory or WMM PS might be disabled Screen 4 Association count s...

Страница 91: ... the exact reason for the certificate being invalid is not known then the generic certificate error code would be xxx 000 Refer http www ietf org rfc rfc2246 txt section 7 2 for further TLS alert error codes 4xxx Other TLS failures This is due to TLS failure other than certification related errors The reason code the TLS alert message code is represented by xxx For example if the protocol version ...

Страница 92: ... logs all errors plus some other interesting events see below Full logs all the above plus a running stream of other quality information see below The table below lists the syslog messages and which level of logging will produce them Message type Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call START End No Yes Yes Audio stats No No Yes ev...

Страница 93: ... Wireless IP Telephone Transmit Power to Old AP Wireless IP Telephone Transmit Power to New AP FCCKM Failed to use CCKM for fast handoff FOKC Failed to use OKC for fast handoff Security Error AP MAC AP signal strength Security mode Error details mode dependent Call START Call type telephony OAI PTT AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength P...

Страница 94: ...time when the syslog was sent SW ERROR Assert message Parameters are file name line number proprietary parameter 1 proprietary parameter 2 OTADL firmware version Functional Firmware version Phintl version and phone license type Checked in to server IP addresses Handset checked into AVPP Parameters are AVPP IP address OTADL firmware version Functional Firmware version and Phintl version DCA unknown...

Страница 95: ...ineer The coverage test will also require you to put the Wireless IP Telephone in Site Survey mode and walk the entire coverage area to verify all access points 10 1 Conducting a Site Survey Conduct a Site Survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct AP configuration The site survey discussed here does no...

Страница 96: ... 60 dBm 6 Mb s 45 dBm 54 Mb s The critical factor is the highest data rate set Required or Mandatory Other 802 11g data rates can be set Required Enabled or Disabled The highest data rate set Required or Mandatory determines the RF power available to the handset for proper operation 45dBm when 54Mbps is set Required and other 802 11g rates Required Enabled or Disable The handset configured for 802...

Страница 97: ...the Wireless IP Telephones Issue 6 January 2011 97 The installation is not complete until these certification steps have been performed Do not hand out Wireless IP Telephones at a site that has not been certified ...

Страница 98: ...e location in the LAN to update the code used by the Wireless IP Telephones Avaya 3641 3645 Wireless IP Telephones allow over the air transfer of software updates from the designated TFTP server to the Wireless IP Telephones The download function in the Wireless IP Telephone checks its software version every time the Wireless IP Telephone is turned on If there is any discrepancy the Wireless IP Te...

Страница 99: ...er which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error Check the TFTP server configuration 81 File put into memory did not CRC The Wireless IP Telephone will attempt to download the file again FF Timeout error ...

Страница 100: ......

Страница 101: ...Issue 6 January 2011 101 C Handset Administration Tool Installation How to Use ...

Страница 102: ...tware The Setup exe file on the CD will download and install the files for the Handset Administration Tool and download the files for the USB driver The USB driver must be installed as a separate process after the Handset Administration Tool is installed The CD contains Setup exe files for SRP and SIP Please ensure that you have downloaded the Setup exe program for your protocol Necessary componen...

Страница 103: ...lick the Setup exe file to start the installation process 2 The Install wizard will guide you through the setup You will be prompted to accept the license agreement and must accept it in order to finish the setup 3 Click Finish to Exit the wizard The Handset Administration Tool will appear in your Programs list under the Start menu as HandsetAdmin and as an icon on your desktop It may be launched ...

Страница 104: ...available USB port on the PC 4 Power off an Avaya 3641 3645 Wireless IP Telephone remove the Battery Pack optional and place the handset in the Charger If properly seated the handset automatically powers up in USB mode and the handset screen displays a USB Mode on indication If the handset is not properly seated in the Dual Charger the USB connection will not be made and the Battery Pack will begi...

Страница 105: ...setAdmin program folder where the USB driver files have been downloaded The default location is the Program directory Select the USBdriver folder 11 Click Next 12 The following warning message from the Microsoft Wizard displays The USB driver files are proprietary to Polycom and were not submitted to Microsoft for testing They were fully tested in Polycom laboratories to more exacting standards an...

Страница 106: ...Avaya 3641 3645 Wireless IP Telephone Handset Administration Tool 13 Microsoft Wizard installs the USB driver software 14 The final screen indicates that the USB driver has been successfully installed Click Finish to close the wizard and proceed with handset configuration ...

Страница 107: ...Installing the Handset Administration Tool Issue 6 January 2011 107 ...

Страница 108: ...ngs Editor for detailed instructions on using the Handset Settings Editor The Handset Administration Tool uses indicators to alert you to the status of the action being performed Green indicates ready status Yellow indicates caution or attention Red indicates an error Gray indicates not active status Blinking indicates entry is needed or waiting on system response If closed the Admin Tabs may be o...

Страница 109: ...y Insert the handset into the Dual Charger and enter the password When the handset is inserted for the first time the password must be entered If you select the Remember password check box the password is retained as the default password for all handsets Enter the password and click Submit The default password is 123456 Unique passwords for each handset are not remembered ...

Страница 110: ...ssor Avaya 3641 3645 Wireless IP Telephone Handset Administration Tool When connection is established between the program and the handset the Handset connected indicator turns green and Connected displays on the prompt line The handset is now ready for configuration ...

Страница 111: ...nu select the Enable password checkbox If no password is desired clear the Enable password checkbox A password may be up to 18 characters 2 3 Character Table The following table illustrates how numbers and letters are entered on the handset s keypad The CAPS caps softkey toggles to allow both upper and lowercase letters Only English characters are allowed Key CAPS caps 1 1 1 2 2 a b c 2 A B C 3 3 ...

Страница 112: ...on to establish the path and enter the filename Future saves will point to this same location as the default so that the same file may be overwritten if desired A drop down list box displays the most recently used filenames The File time window displays the modification timestamp of the file in the Save error info as file window Power off handset and place it in the Dual Charger Click the Get file...

Страница 113: ...or testing new code and in extremely small installations Be aware that if there is a TFTP server broadcasting a different version of the handset code the handsets will continue to download code over the air and revert to the different version Remove handset code from the TFTP server or disable broadcasting before relying on this update procedure 3 Use the Browse button to locate the software file ...

Страница 114: ... While a firmware update is in progress you may open other tabs and the handset indicators shown on those tables will inform you of the status of the update 6 Conditional Should an Error indication occur retry the update after ensuring that the handset is properly seated and that the USB cable is in good condition and connected securely Contact Customer Service if an error persists See About This ...

Страница 115: ...roll to install the certificate onto the handset See the Administration Guide for complete instructions Certificate The screen below shows a valid certificate that has been identified with the file browser PAC For EAP FAST HAT is also used for provisioning a handset with a Protected Access Credential PAC Choose the PAC file with the file browser The user will be prompted to enter the password used...

Страница 116: ...Part C Handset Administration Tool 116 Avaya Voice Priority Processor Avaya 3641 3645 Wireless IP Telephone Handset Administration Tool ...

Страница 117: ...r Local File Update Updates may be installed either automatically or manually The Automatic option sets the program to automatically check the FTP site for updates every time the HAT program is launched The Disable option disables the automatic check and allows you to manually update the program by clicking the Update Now button Any computer that is not connected to the internet should be set to D...

Страница 118: ...ter s version of the program is updated In order to use this option the computer must have access to the internet 1 Click Update Now to start the FTP update process 2 If the Automatic option is selected the following prompt will appear before the update is installed Click OK to continue 3 The update will be installed by overwriting the previous version 4 Once the update is downloaded you can copy ...

Страница 119: ...istration Tool must already be installed on any computer that is being updated Install the HAT software first and then update it The following procedure is used for a local file update 1 Open the Handset Administration Tool and click the Version tab 2 Click the Local File Update option 3 Click Update Now 4 Browse to the location of the pkg file and click it 5 Click OK to continue 6 Click OK to con...

Страница 120: ...Part C Handset Administration Tool 120 Avaya Voice Priority Processor Avaya 3641 3645 Wireless IP Telephone Handset Administration Tool ...

Страница 121: ...S document 3 1 Opening the Settings Editor The Settings tab displays the serial number of the handset and the software version being run To enter and modify menu settings you will need to open the Settings Editor Click the Show Settings Editor button When you have opened the Settings Editor you may close the Admin Tabs If you plan on editing other handsets consider selecting the Remember Password ...

Страница 122: ...the type of option 4 Editable settings that list handset options 5 Handset settings that have either been uploaded from a handset or have been copied from Editable settings options to be downloaded to a handset The Handset Settings Editor screen below shows default values and is for example only and may not match the options or settings available in your version Tabs Radio buttons Toolbar Options ...

Страница 123: ...three colors to indicate the status of the file displayed in the window Red file does not exist The filename in the window has not been saved Green unsaved edits Changes made in the Editable settings field s which have not been saved to a file yet Gray file up to date The settings have been saved By default the files will be saved in the Application folder under the folder where the program is sto...

Страница 124: ...software release Tab Contents Admin Menu Contents Config Menu Phone config Ext Call Server Password Name User Language Time Zone Daylight Saving Protected Speed dial Emergency Dial only for 3645 phone IP Office Auto Ext Speakerphone OAI Location Service Call Log Dial Dial Plan Rules Keypad Autolock Display Contrast Hearing Aid Startup Song Predial Band Roaming Beep Cal Logging Active User Profile ...

Страница 125: ... set under the Handset settings column in all nine tabs is written at the same time Each tab s options are NOT written separately Be sure that you set all options before copying the configuration to the handset Your handsets may have different options than those available in the Handset Administration Tool When a handset is placed in the cradle it is checked for certain features such as the Regula...

Страница 126: ...field values such as IP addresses security and reg domain Click the Sys radio button on the left side of the window for each option Save these settings as a System file by entering a descriptive filename in the System filename field and clicking Save As See the example on the next page Note that when a setting is changed the option label is highlighted in green until it is saved In the same way cr...

Страница 127: ...rksheet to design your configuration plan Plan category___System______ Filename___System01___________ Sys Grp Usr Label Editable Setting X Time Zone 7 Mountain X Daylight Saving DST Auto USA X Protected Speed Dial Number 5555 X Protected Speed Dial Name Security X Assign to 1 X Speakerphone Enabled X Predial Enabled ...

Страница 128: ...l 128 Avaya Voice Priority Processor Avaya 3641 3645 Wireless IP Telephone Handset Administration Tool The Handset Settings Editor screen shot below is for example only and may not match the options or settings in your software release ...

Страница 129: ...dset settings fields using the Copy settings arrow 4 Click Write Handset You may want to save the configuration load new files or edit settings for the next handset steps 1 and 2 during the download 5 Conditional If you wish to save the settings unique to this handset enter the identifying information into the filename fields such as user name or extension number and then click Save As 6 When the ...

Страница 130: ...se situations different options may appear on the Handset Administration Tool than are available in the handset If the Regulatory Domains in the handset are not supported by the currently installed version of the Handset Administration Tool a warning message will appear Warning A newer version of the Regulatory Domain is supported by the handset Upgrading this application is recommended This messa...

Страница 131: ...Issue 6 January 2011 131 D Appendices Appendix A Regulatory Domains Appendix B Troubleshooting Appendix C Wireless IP Telephone Status Messages Appendix D Cleaning the Wireless IP Telephone ...

Страница 132: ...3500 GHz 52 64 Yes 100mW 20dBm 5 4700 5 7250 GHz 100 140 Yes 5 7250 5 8250 GHz 149 161 No 02 g only b b g mixed 1 13 n a 100mW 20dBm Europe Australia New Zealand a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 03 g only b b g mixed 1 13 n a 100mW 20dBm Japan a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes 04 g only b b g mixed 1 13 n a 100mW 20dBm Si...

Страница 133: ...y b b g mixed 1 13 n a 100mW 20dBm Hong Kong a 5 1500 5 2500 GHz 36 48 No 50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 100mW 20dBm 5 4700 5 7250 GHz 100 140 Yes 5 7250 5 8250 GHz 149 161 No 08 g only b b g mixed 1 11 n a 100mW 20dBm Mexico India a 5 1500 5 2500 GHz 36 48 No 50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 100mW 20dBm 5 7250 5 8500 GHz 149 161 No ...

Страница 134: ...k into range within a few seconds Capacity in areas of heavy use the call capacity of a particular AP may be filled If this happens the user will hear three chirps from the Wireless IP Telephone The user can wait until another user terminates a call or move within range of another AP and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to ...

Страница 135: ... Mismatch Wireless IP Telephone software download files are incorrect or corrupted Download new software from the Avaya site per Software Maintenance Assoc Failed xxxxxxxxxxxx x x AP MAC address Wireless IP Telephone association was refused by AP displays MAC of failing AP Check Wireless IP Telephone and AP security settings and certificated Check network settings Ensure AP is configured per Confi...

Страница 136: ...Park Quickly remove the discharged battery and replace with a charged battery START the Wireless IP Telephone and press START to resume the call in progress Not in call The battery icon displays whenever the battery charge is low The message Battery Low and a beep indicate a critically low battery charge when user is not on the Wireless IP Telephone The Wireless IP Telephone will not work until th...

Страница 137: ...rt and report the error Charging The Wireless IP Telephone is charging in the Desktop Charger No action needed Checking Code Wireless IP Telephone is contacting the TFTP Server to determine if it has a newer version of software that should be downloaded None this message should only last for approximately one second If message remains displayed END and contact customer support for a replacement ha...

Страница 138: ...lease which will either work or change to one of the above DHCP errors 1 4 DHCP NACK error yyy yyy yyy yyy y y DHCP server IP address DHCP server explicitly refused renewal The DHCP lease currently in use by the Wireless IP Telephone is no longer valid which forces the Wireless IP Telephone to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP serve...

Страница 139: ...The user will be asked to enter a valid extension and password Extension in Use The phone is trying to register with an extension that is already registered on the Communication Manager See Avaya Aura Communication Manager Integration Factors section Fatal Error Err Code The handset has detected a fault from which it cannot recover Record the error code so it can be reported Turn the handset off t...

Страница 140: ...atch the handset This may also happen when the authentication server is not reachable while doing the EAP authentication Make sure the authentication server is active and reachable from the WLAN access points controller at all times Multiple GW Reg yyy yyy yyy yyy y y Gateway IP address Wireless IP Telephone received responses from multiple gateways displays IP address of one responding gateway Ch...

Страница 141: ...er The network administrator must verify proper DHCP server operation No Call Server The No Call Server message may include an error indication This indicates that while a Communication Manager has responded to the Gatekeeper Request message it is not responding to the Registration Request message Check that the Wireless IP Telephone is contacting the correct Communication Manager and that the Com...

Страница 142: ...nfiguration against configuration document for AP Out of range Try getting closer to an AP Check to see if other Wireless IP Telephones are working within the same range of an AP If so check the SSID of this Wireless IP Telephone Incorrect security settings Verify that all the Security settings in the Wireless IP Telephone match those in the APs No Net Found No CCX APs The Wireless IP Telephone is...

Страница 143: ...or shared key has been entered Enter the pass phrase or pre shared key and restart the handset Not Installed A required software component is missing Check that all required software files are on the TFTP server if over the air downloading is being used If the error repeats contact Avaya Technical Support Password Error The phone is not encrypting the challenge string correctly This indicates that...

Страница 144: ...connect to the PBX but there is no response If resiliency is active the Wireless IP Telephone will keep trying If the PBX is inoperative and resiliency is not active or the Wireless IP Telephone cannot locate a backup PBX turn off the Wireless IP Telephone and repair the primary PBX Note that it may be advisable to reconfigure the backup PBX to be the primary PBX if the repair is more time consumi...

Страница 145: ...s attempting to register with the Avaya Aura Communication Manager at IP xxx xxx xxx xxx This display is a progress indicator and may not appear long enough to recognize during a normal check in If the Wireless IP Telephone appears to hang at this message showing one or more IP addresses it indicates that the Communication Manager s being contacted is not responding Check that the Communication Ma...

Страница 146: ...o restart automatically Waiting Wireless IP Telephone has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again None The Wireless IP Telephone is waiting for a specified period of time before attempting that operation again Wrong Code Type The software loaded into the Wireless IP Telephone is incorrect for this model Wirele...

Страница 147: ...legibility of the handset s keys Do not directly spray with or immerse the phone in a disinfectant or cleaning agent Spray the disinfectant on a soft cloth or paper towel and then wipe the phone s surface to dry it The following products should not be used on the SpectraLink wireless telephones Do not use cleaning products containing quaternary ammonium compounds also known as C12 18 alkyl ethylph...

Страница 148: ......

Страница 149: ... to 18 Defined 10 Front panel 14 Installing 15 Location 15 Mounting 15 16 Network configuration 20 Software maintenance 29 Swapping Adding Deleting 28 Troubleshooting 30 B Beacon Interval 86 C Capacity 134 Cisco Fast Secure Roaming 63 Codecs 79 Configuration Avaya Communication Manager 48 AVPP 13 AVPP network 20 Coverage issues 88 D Desk station 48 DHCP 50 Domain Name System DNS Defined 79 Downloa...

Страница 150: ... Restore Defaults 69 71 S Serial Connection 18 Site Preparation 15 Site survey 68 95 802 11 support 86 Softkeys 44 51 82 83 Software updates 20 21 29 78 98 SSID 62 86 88 Stand alone station 48 Standby menu 50 Standby mode 47 Status messages 135 Subnets 13 SVP100 Server Capacity 12 System Locked 24 T Telephony areas 13 Telnet 18 TFTP Download Master 21 Server IP 61 Timing function 10 Transmission o...

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