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ATS-3AM & ATS-2AM
Dominator Tempo & Syncro Instruction Manual
7.3. Troubleshooting
Symptom
Possible cause
Remedy
The opener does not work
from the transmitter
Garage door in poor condition e.g. springs
may be broken
The opener does not have power
The battery in the transmitter is flat
The opener has turned on “Vacation Mode”
The transmitter button is not programmed to
operate the door.
Check the door’s operation
Plug a device of similar voltage (e.g. a hairdryer) into the power
point and check that it is OK
Replace the battery
Turn off “Vacation Mode”
(Section 6.6.4)
Code in the transmitter
One transmitter works but the
other/s do not
Faulty transmitter
Flat battery
Replace transmitter
Replace battery
The chain / belt moves but
the door remains stationary
The opener is disengaged
Re-engage the opener
Motor is running but chain /
belt is not moving
Damage motor assembly
Contact your dealer for support.
The transmitter range varies
or is restricted
Variations are normal depending on
conditions e.g. temperature or external
interference
The battery life is exhausted
Position of the transmitter in the motor
vehicle
Make sure you can see the door when you use the transmitter.
Check the battery status by pressing a button (flashing or no
light, battery need changing)
Aim the transmitter through the windscreen.
The Courtesy light does not
work
LED has failed
Change LED.
The door reverses for no
apparent reason
This may occur occasionally from
environmental conditions such as areas that
are windy, dusty or have extreme temperature
changes.
If Safety beams are installed they may be
partially obstructed.
Ensure the door runs smoothly before increasing the force
pressure.
Ensure the beam path is not obstructed. Check the Alignment.
Door will not close
Safety Beam not working
Safety Beam battery flat
To access safety close mode, hold the transmitter button to
close for 6 seconds and continue to hold while the door closes.
Check Safety Beam
Auto Close not working
Safety Beam or wiring faulty
Repair Safety Beam or replace wiring.
Re-align optics. See Safety Beam instructions.
The door stops or moves very
slowly under battery
(Optional Battery Back Up
Accessory)
The batteries may have little or no charge
Connect mains power and leave the batteries to charge. The
batteries may take 24 hours to reach their maximum charge
capacity.
The CLOSE (Blue) LED is
flashing
Limits are not set
Set Up Limits (Section 6.4).
