11
Guarantee, Warranty and Product Liability
The warranty will be fulfilled in accordance with the current legal provisions of the Republic of Austria as well
as with those of the EU.
1.
A condition for the operation of guarantee services by the product manufacturer (hereinafter referred to
as the PM) is the presentation of the paid invoice for the purchase of the device for which the guarantee
service is being invoked, whereby the identity of the device in terms of type and serial number must be
taken from the invoice and must be produced by the claimant. This is subject exclusively to the PM's
general terms and conditions of business and sales and delivery conditions.
2.
To the extent required by law and/or the installation and operating instructions, the assembly,
installation, connection and commissioning of the device in question must have been carried out by a
licensed electrician and/or installer with due regard to the necessary instructions for this. The storage
tank (without external covering or plastic external covering) must be protected from direct sunlight in
order to prevent discolouring of the polyurethane foam and any possible warping of plastic components.
3.
The room where the unit used must be frost-free. The installation of the device must be carried out in a
place where one might reasonably expect it to be, i.e. the device must be easily accessible in case of
servicing, repairs or in case it needs to be replaced. The costs for any necessary changes to the structural
conditions (e.g. doors and corridors too narrow) are not covered by the guarantee and warranty offered
and shall therefore be refused by the PM. When setting up, installing and operating the water heater in
unusual places (e.g. lofts, living quarters with water sensitive flooring, store rooms etc.) potential water
leakage must be taken into consideration and therefore a device for capturing and draining off any
leaked water must be provided in order to prevent secondary damage in the sense of the product
liability provisions.
4.
The warranty shall not apply in the following cases:
Improper transportation, normal wear and tear, deliberate damage or damage through negligence, any
application of force whatsoever, mechanical damage or damage due to frost or resulting from exceeding
the operational pressure stated on the rating plate even once, the use of connection fittings that do not
comply with the applicable standards or non-functioning storage tank connection fittings, as well as
unsuitable and non-functioning operating fittings, glass or plastic part breakage, any colour differences,
damage through improper use, particularly by failing to observe the operating and assembly instructions
(operating and installation instructions), damage caused by external influences, connection to the wrong
voltage, corrosion damage due to aggressive waters not suitable as drinking water in accordance with
national guidelines (such as the Austrian Drinking Water Ordinance TWV – BGBI. II Nr. 304/2001),
divergences of the actual drinking water temperature at the storage tank instruments from the stated
water temperature of up to 10°K (hysteresis of the regulator and potential cooling through plumbing),
continued used despite the occurrence of a defect, unauthorised modifications to the device, installation
of additional components that have not been tested together with the device, improperly executed
repairs, too low conductivity of the water (at least 150
μ
s/cm), operational wear of the magnesium anode
(wear part), natural scaling, lack of water, fire, flood, flooding and inundation, lightning strike, voltage
overloading, power outages or other acts of force majeure, use of non-original third party components,
e.g. heating elements, protective anode, thermostat, thermometer, finned tube heat exchanger, etc.,
uninsulated components introduced opposite the tank, the infiltration of foreign bodies or electro-
chemical influences (e.g. mixed installations), failure to pay due care and attention to the planning
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Страница 2: ...2 INSTRUCTIONS FOR USE 3...
