10. Claims over and above the warranty, if legally permissible, in particular claims with respect to compensation of damages
and consequential damages, shall be excluded. Prorated labour time for repairs as well as the costs of restoring the original
condition of the unit must be paid in full by the buyer. In accordance with this warranty declaration, the warranty shall apply
only to repair or replacement of the unit. The provisions of the Terms and Conditions of Sale and Delivery of AE AG shall, unless
amended by these Terms and Conditions of Warranty, remain fully in place.
11. Services that are not performed within the scope of these Terms and Conditions of Warranty shall be charged.
12. No claims under warranty shall be considered by AE AG unless full payment for the device has been made to AE AG and
unless the claimant has fully satisfied all obligations arising to him vis-à-vis the seller.
13. The enamelled internal boiler for water heaters is warranted for the specified period from the delivery date provided all
warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms have not been met, the legal
warranty requirements of the respective country from which the appliance was shipped shall prevail.
14. With regard to the assertion of claims pursuant to the Austrian Product Liability Act it must be noted:
Potential claims under the title of product liability relating to the regulation of damages due to a defective product (e.g. a
human’s body is injured, his health is damaged or any corporeal property differing from the product is damaged) shall only be
justified if all the prescribed measures and requirements for flawless and normal operation of the unit have been fulfilled.
These include e.g. the mandatory and documented anode replacement, the connection to the correct operating voltage, any
damage due to improper use must be avoided, etc. These standards are based on the assumption that if all the regulations
(standards, assembly and operating instructions, general guidelines, etc.) are observed, the defect in the unit or product causal
for occurrence of the secondary damage would not have occurred. It is further imperative that all the documentation necessary
for handling of a claim, such as e.g. the type and fabrication number of the unit, the vendor’s invoice and the invoice of the
licensed electrician or installation firm, as well as a description of the malfunction be provided, as well as the defective unit
itself for examination in the lab (absolutely necessary, as the unit will be investigated by an expert and the cause of the defect
analysed). In order to exclude any possibility of mistaken identity of the unit during transportation, the unit must be labelled with
a clearly legible label (ideally with the end customer’s address and signature). Appropriate photographic documentation of the
extent of damage, the installation (cold water inflow, hot water outflow, heating inflow and outflow, safety fittings, expansion
vessel if applicable), as well as the defective part of the tank is required. AE AG further expressly reserves the right to demand
the submission of documentation and units or unit components by the buyer for the purpose of clarification.
The damaged party’s full burden of proof that the damage was caused by the product of AE AG is prerequisite for the payment
of any benefits under the title of product liability. Claims for damages pursuant to the Austrian Product Liability Act are moreo-
ver justified only for any amount exceeding the amount of 500 euros (deductible amount). Until all the facts and circumstances
as well as the problem causally underlying the defect have been ascertained, any possible fault on the part of AE AG shall be
ruled out explicitly. Any non-observance of the operating and assembly instructions as well as the relevant standards shall be
deemed negligence and shall result in an exclusion of any liability for damages.
The figures and data are not binding and may be amended without notice in the interest of technical improvement.
Misprints and technical changes reserved.
