Id.Nr.: 229224-9 •
21
District heating tank FSN and FSN-E
Warranty, Guarantee and Product Liability
The warranty is granted in accordance with the statutory provisions of the Republic of Austria, as well as of the EU.
1. Prerequisite for the provision of warranty services by Austria Email AG (hereinafter referred to as AE AG) shall be the presen-
tation of the paid invoice for the purchase of the device for which the warranty service is claimed, whereby the identity of the
device with regard to the model and the manufacturing number must be evident from the invoice and must be documented by
the claimant. The General Terms and Conditions, Terms and Conditions of Sale and Delivery of AE AG shall apply exclusively.
2. To the extent required by the law, respectively in the Operator’s Manual and Installation Instructions, the assembly, erection,
connection and commissioning of the unit for which the claim is presented must have been carried out by a licensed electrician
or installation firm, duly observing all applicable rules. The tank (without outer shell and plastic outer shell) must be protected
from sunshine to avoid discolouring of the PU foam and potential warping of plastic components.
3. The room in which the device is operated must be free of frost. The unit must be mounted in a location that may reasonably be
expected, i.e. it must be possible to access and replace the unit without difficulty for the purpose of necessary maintenance,
repairs and possible replacement. The costs for any necessary changes to the structural conditions (e.g. doors and passages
too narrow) are not governed by the guarantee and warranty declaration and therefore shall be rejected on the part of AE AG.
If the water boiler is set up and operated in uncommon locations (e.g. attics, living rooms with water-sensitive floors, store
rooms, etc.), the possibility of water leakage must be taken into account and provisions made for collecting and discharging
the water leakage in order to prevent secondary damage within the meaning of product liability.
4. The following is not covered by the warranty and guarantee:
inappropriate transport, normal wear and tear, intentional or negligent damage, use of force of any kind or description, mecha-
nical damage or damage caused by frost or also by exceeding the operating pressure stated on the rating plate, even if only
once, use of connection fittings that do not comply with the standard, use of defective tank connection fittings and unsuitable
and defective service fittings. Breaking of glass and plastic components, possible colour differences, damage due to improper
use, in particular non-observance of the mounting and operating instructions (Operating and Mounting Instructions), damage
by external influence, connecting to incorrect voltage, corrosion damage as a consequence of aggressive waters (water not
suitable for drinking) in accordance with the national regulations (e.g. Austrian ordinance on drinking water, TWV – Fed. Law
Gazette II No. 304/2001), deviations between the actual drinking water temperature at the tank fitting and the specified hot
water temperature of up to 10°K (hysteresis of the controller and possible cooling due to pipelines), Insufficient water conduc-
tivity (min. 150 µs/cm) operational wear of the magnesium anode (wearing part), natural formation of boiler scale, lack of water,
fire, flood, lightning, overvoltage, power failure or other types of force majeure. Use of non-original and company-external
components such as e.g. heating elements, reactive anode, thermostat, thermometer, ribbed tube heat exchanger, etc., Parts
installed in an uninsulated condition with respect to the storage tank, ingress of foreign particles or electrochemical influences
(e.g. mixed installations), failure to observe the design documents, unpunctual and undocumented renewal of the installed
protective anode, no or improper cleaning and operation, as well as any deviations from the standard that reduce the value or
functionality of the device only slightly. Fundamental compliance with all regulations in ÖNORM B 2531, DIN 1988 (EN 806),
DIN 1717, VDI 2035 or the corresponding national regulations and laws must be ensured.
5. In the case of an authorised complaint, this must be reported to the next available customer service location of AE AG. The
same reserves the right to decide whether a defect component shall be replaced or repaired or whether a defect device shall
be replaced by an equivalent fault-free device. Furthermore, AE AG explicitly reserves the right to request that the rejected
device be returned by the buyer.
6. Repairs under warranty must be performed exclusively by persons authorised to do so by AE AG. Replaced parts shall remain
the property of AE AG. If a repair of the hot water heater should be required in connection with necessary service work, the
Manufacturer shall invoice these as repair and prorated material costs.
7. Any intervention by third parties without our express instruction, even if performed by a licensed electrician, shall have the
effect of voiding the warranty. Costs for repairs carried out by third parties shall be replaced only if AE AG has previously been
requested to remove the defect and if AE AG shall have failed to satisfy its obligation to replace the defective item or repair the
defect or if it shall have failed to do so within a reasonable period of time.
8. Neither the performance of works under warranty or guarantee, nor the performance of service and maintenance works shall
renew or extend the term of warranty.
9. Transport damage shall be investigated and possibly accepted only if it is reported to AE AG in writing on the next following
workday after delivery at the latest.
