Water Cooler Instruction Manual
Model: 826A
© Aurora Scientific, 2015 VER. 1.00
page 12
SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY AN EXECUTIVE OFFICER OF AURORA
SCIENTIFIC INC.
4.5
Returning Products to Aurora Scientific for Repair
There are a few simple steps that must be completed before returning your product to Aurora Scientific.
1.
Obtain a Return Material Authorization number (RMA#).
Contact our technical support department to obtain a RMA #. We require the serial number of the
product along with your contact information, i.e. your name, institution, phone number and email
address.
2.
Package your instrument.
Use the original packaging materials if available. If you do not have original packaging then ensure that
the product is wrapped in bubble pack and placed in a sturdy corrugated cardboard box. If you are
returning a force transducer please place the transducer head in the plastic protective box and then wrap
the plastic box in bubble pack and place it in a small cardboard box which can then be placed in the larger
box along with the electronics. For force transducer repairs we require both the transducer head and the
control electronics. Please don't send the power cord. When returning a muscle lever system wrap the
motor in bubble pack and place it along with the lever arm in a small cardboard box and then place that
box in the larger shipping container along with the controller. For muscle lever repairs we require the
motor, lever arm, motor cable and control electronics. Please don't send the power cord.
3.
Prepare Customs documents.
Canadian Clients: no customs documents are required, skip to step 4.
European Clients: no customs documents are required, skip to step 4 and ship to Aurora Scientific Europe.
Asia, Australia and New Zealand Clients: no customs documents are required, skip to step 4 and ship to
Aurora Scientific Asia.
USA and Rest of the World Clients: You must include a Commercial Invoice (CI) with the shipment. Please
click this link to download a blank CI.
You can also prepare the commercial invoice yourself instead of using the downloadable form. Print the
document on your company's letterhead and include the following information: Date, Shipper's Name,
Address and Phone Number (your company information), Consignee's Name, Address and Phone Number
(Aurora Scientific Inc. is the Consignee), Country of Origin of Goods (this will be Canada if you purchased
the instrument from Aurora Scientific or USA if your product was purchased from Cambridge
Technology), Conditions of Sale (include the following statement: GOODS RETURNING TO FACTORY FOR
REPAIR, TEMPORARY IMPORT), Number of Packages (normally 1), Description of Goods (e.g. Model 300B
Muscle Lever System, Serial Number 1111), Quantity of Each Item (normally 1) and Value for Customs
Purposes (the original purchase price of the instrument).
Place three (3) copies of your CI in an envelope and mark the outside CUSTOMS PAPERS ENCLOSED.
Attach the envelope to the outside of the box.
4.
Choose a shipper and prepare the waybill.
